"I've been fooling with music gear for better than 50 years now. About the time of life when I knew what I wanted and had the resources to build my "dream machine" I started working and trying all of the internet suppliers. I wound up with a giant, constantly evolving pedalboard, nice guitars, and a mid size PA system. I also wound up with a distinct "go to first" preference as to where I bought stuff. SWEETWATER all the way folks! They carry top flight stuff and will save you from wading through, trying, and rejecting second flight gear carried by other outlets. Their help and advice is invaluable...big shout out to Drew Owens who has always been courteous, knowledgable on point and on time answering my questions. The Sweetwater website totally works and is easy to use, shipping is fast, packing is good, they offer a full range of payment options (links to PayPal like silk), PRICES ARE FAIR AND LOW...you may sometimes be tempted to shave a few $ elsewhere but somewhow there is always a twist and you wind up paying more for less service. Returns and problems are handled by Sweetwater with grace. That little bag of candy that comes with each shipment is a brilliant sweet (water) touch. It buys off my wife and changes "What! You bought MORE damn music stuff?" to "Oooh! a Sweetwater package...wheres my candy?" I'm old now. Can't haul all that heavy stuff anymore, so I have been downsizing and simplifying. Once more Sweetwater has supported my decisions and needs.
So youngsters, take it from and old guy...walk with Sweetwater on your musical journey. "

"My sales representatives made sure everything was correct and ready to go. And asked and double checked if I was a happy dandy customer . Exceptional customer service, arrived right on time. Def worth. "

"Sweetwater is the best place to buy anything to do with music. They have a wonderful selection, excellent price ranges, unbeatable return policy, and fast shipping. Their Sales Reps are amazing. My sales rep is Joe Shafer. He's helped me pick out an acoustic guitar, Roland 88, electric guitar, effects pedals, etc. He had access to all the latest trends.
Thank you to everyone at Sweetwater Music. "

"Sweetwater's customer service is second to none. Their sales engineers are more like coaches. They walk you through the entire buying process and in this most recent purchase, even suggested a less expensive but even better alternative to the product I had originally anticipated purchasing, and it turned out to be the right decision. I couldn't be happier with all of my new Sweetwater "toys!" I can't say enough about the entire company. They really do live up the name: sweet!"

"From the time I purchased to the time it arrived Sweetwater was amazing! The customer service is the best I’ve ever received!! "

"Product I ordered was 50% cheaper than other retailers. When the order arrived it was packaged carefully and had information about Sweetwater and the effort they take to make customers feel special. I will order from them again! "

"Easy. Accurate. Careful. Totally satisfied."

"Todd tirelessly worked with me to find just the right piano. Sent multiple quotes with no exasperation. Bravo to Todd & Sweetwater."

"Quick, fast free shipping, great staff and follow-up. Gretsch snare drum was in its manufacturer package inside an unmarked box that would withstand a torpedo, so it's like it was walked across the street from the factory to my house. Inside the box was a bag of candy--SWEEEEET! You would never know this was an online company! Kudos.
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"After purchasing a number of major purchases and even small ones here and there from equipment, software, to cables Sweetwater has exceeded all my expectations from spot on sales engineer reccommendations and guidance during pre-purchase decision making, assistance with placing orders and sanity checking all items included to ensure nothing is accidentally overlooked, help getting expedited processing and shipping for time sensitive needs, to financing options taking advantage of special incentives that save real money! After experiencing the sweetwater difference I will never go back to other suppliers for my music needs. They are #1 across every dimension. Highly reccommend for pro studio owners to gigging musicians!"

"Sweetwater does not feel like an online store - it has a very personalized approach and they do a lot of follow-up without any prompting to make sure you are satisfied and answer any questions. They even sent a little bag of "sweets" (actual candy) with my order as a personalized touch. They will be my go-to store going forward."

"Sweetwater consistently impresses me with their level of customer service. They treat you the same whether you spend $3 or $3,000 with them, I recently purchased a guitar from them and the entire experience was excellent. I'll always check with Sweetwater first when making future music related purchases. "

"fast shipping good customer service "

"I've been purchasing musical equipment from Sweetwater for probably 6 years now, and I have to say that not only are they the best place to buy all things related to music, Sweetwater just might be the best run company that I have ever dealt with on a regular basis. They are responsive, proactive, and very competitive. I just don't know how many companies that check all three of those boxes."

"What can I add that hasn't, by now, been said by a million others. Sweetwater is the best in every way. People often praise their sales reps, but I want to come at it from a different angle. I'm not a pro or semi-pro player and not a young up and comer. Nevertheless, Brendan (my rep) always gives me his time in a way that makes me feel like I am important to him. That's priceless. - Jeffrey T"