"Brock Andrews is my Sales Engineer, and is always helpful with any questions I may have about a Product. Sweetwater always provides safe, secure, fast Delivery, and they Ship all their Products FREE No One Beats That! So if you're a Musician do yourself a Huge Favor Contact Sweetwater, and get yourself a Sales Engineer. Scott " Natas " Oppenhagen Professional Musician Since 1983"
"It’s so rare these days for companies to provide personal contact. The sales personnel calls directly to thank you for the order and make sure it was delivered and is satisfactory. Who does that? Oh, Sweetwater!!!"
"Great customer service always a pleasure TJ is awesome very competitive pricing."
"Having Mr. Kurt Martin's keen advice and constant watch over my purchases for almost ten years has been a unique privilege,
no matter the amount of the order or the size of the items. His replies to my messages are prompt and accurate."
"If I need advice about gear, Charlie has an answer! And when it is time to order, free shipping and free warranties seal the deal. I am not a professional musician, but I have years of professional teaching experience including the teaching vocational skills at a men's prison. Sweetwater's formula for customer service and business success is textbook. "
"We ordered on Friday, received on Tuesday. It was damaged in transit and we received a replacement Wednesday. I just can't give them high enough ratings. This company really wants to excel in customer service!!!"
"Professional deals with costumers. "
"Great customer service, best staff, treat customer fairly with respect and quality products. Photos of new electric guitar were received in advance while the device in transit. Excellent packaging for the bundles of new electric guitar, hardshell case, modeling amp, and cables including bags of candies. Noted that sales are hundled by Sales Engineer who have the technical knowledge of the products."
"As always, Great prices and quality, Fast shipping and the best staff in the business."
"Great sales, great products, great packaging."
"I have bought several guitars and musical accessories over the last few years. I have always received a phone call after or during my purchase of appreciation for being a Sweetwater customer. I never have received any damaged items or had one shipped late for any reason. So I bought a Sweetwater jacket and can wear it proudly, thanks to Brandon Eden and all the crew Fred C."
"Needed some advice before purchasing a bridge for an acoustic guitar. The Sweetwater rep was quite thorough in his explanation.They have great musical products."
"I ordered a New Gibson Guitar, best experience ever these guys can give the other
Online retailers a lesson on how to conduct business Guitar arrived on time carefully packed and fully inspected three minutes of
Tuning and playing perfectly. Thank you Aaron,
Thank you Sweetwater from now on you are my go to Guys. Barry Turner"
"I am a new customer and spent less than $50 for a mic stand. However, communication from Sweetwater made me feel as if I had spent thousands!
Not only was there a bag of candy inside the box, but I received an email giving me email addresses and phone numbers for everyone including the CEO! A day or so later, I received a phone asking if I was satisfied with my purchase!
I'm just getting back into playing semi-professionally after sitting out for a few years but Sweetwater doesn't have to worry about me shopping elsewhere. I'm a customer for life!"
"I've been in the retail and ecommerce business (since ecommerce was conceived and before the digital age it was mail order) and there is simply no company on the planet of any industry, not just music gear, that provides the outstanding customer experience of Sweetwater. "