"The Sales Engineer, Cliff, has made me a loyal customer! I am a new guitarist and he questioned me through everything; pick-ups, materials, fret boards..., and made sure my purchase was exactly what I needed, not what I thought I wanted. Also, even though it was after business hours, he got my guitar out that night! I had it in less than 24 hours. He wasn't done. About an hour after I had placed the order, he sent actual pictures of my guitar before it was packaged!! Talk about Customer Service!"
"Had a great experience in dealing with SweetWater. Very Knowledgeable People told them what my needs were and they put together a package that works great. Received a call after delivery to make sure everything was working well and asked if I had any questions. Very impressed with the knowledge and the checking in on you after the sale. Will be my go to place for audio needs in the future."
"The amazing customer experience at Sweetwater Sound was enough for me to switch all my music gear purchases to them entirely. Sweetwater covers all of my music gear and accessory needs, and their outstanding website makes organizing my future and repeat-buys easy with wishlists. Their video reviews are very helpful for researching products."
"Sweetwater has no equal, period."
"Lots of customer support. Seriously, they really want to make sure your satisfied not just make a sale."
"Sweet Water is the best music store in the United States!! Fast Free shipping no hassle returns online resources free technical support 100% satisfied with my order!! "
"The price and the convenience couldn't have been better! Thanks again! The quality is also top notch! "
"Max Rice was outstanding in helping me select the much needed lights to complete the updating of my existing truss system light bar to LED effects.
Super informative and never head leading and pushing.
Thanks Max !!!!
Sweetwater keep it up !!!"
"I got a part for my Ampeg bass head that was broken and quick as lighting and sweet as caramel, these guys conveniently exchanged.
i will forever buy from sweetwater."
"I don't know what to say except this is the ONLY place to go for your music needs.
From the Sales Engineers to Support Techs, all are 100% committed to making sure that you get the most out of your purchase.
*Fast* shipping too!"
"I am a small potatoes buyer. Small items here and there. But they treat me like I'm special. Personal calls to confirm the sale. A little bag of candy in the package is also a nice touch. Huge selection of quality merchandise and just great people to deal with. Highly recommend them."
"Realice mi compra desde Santiago,Chile. la experiencia de compra online y la asesoria de Ryan fueron de gran ayuda, enviamos el producto para ser retirado en el hotel donde mi mujer se alojaba y todo salio a la perfeccion, muchas gracias!
y los caramelos fueron un dulce detalle!!!
espero poder visitar personalmente la tienda a futuro!!
Gracias!!"
"I love this company. They know how to treat their customer. I will definitely use them again. Not only do they pay shipping, but they sent candy my grandkids really enjoyed. They also called to see if I was pleased.
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"In my opinion, the "Best Customer Service" you will ever find. Dave & Adam area a great team and always have my back
Kevin J Walsh
Leominster, MA"
"Didn’t know much about Sweetwater but they happened to have the product I was shopping for. I was stunned by the great service. From the quick callback after I placed my order online letting me know they received my order and that it would be shipped the next morning to following up to be sure my order was received. Nice to find a business that really takes care of their customer. "