"Positive customer support on the phone and help finding exactly what I needed. Follow up after the purchase was made to see that I was satisfied with my order. Superb!"

"I have made several on-line purchases from Sweetwater, at various price points, and the experience has always been fantastic. The staff is knowledgeable and more importantly, they are trustworthy. Thanks Sweetwater!!!

(Had to come back and add that the worst thing that has happened to me with this company is this review process.)"

"Great customer service!!!"

"This was my first time ordering from Sweetwater and they were very prompt with calling me to let me know that my order shipped and the sweettrack let me know where my order was every step of the way!! I received my order in 3 days and couldn’t have been happier with the whole Sweetwater experience!!!!"

"When I received a phone call from a Sweetwater representative following my order (my first from Sweetwater), my first thought was, "Crap, why didn't I let that go to voicemail. Now I'm stuck on a sales call." It was actually Cameron calling to say that he is my Sweetwater sales engineer and that he is available to answer any questions I have about the product, installation or other products I might be interested in learning more about. No sale pitch in sight. As a middle aged guy who just picked up the guitar again after putting it down 20 years ago to focus on family and career (and who wasn't very good to begin with), it's nice to have someone who can give me practical gear advice. It's been so long since I received good service that I didn't recognize it at first. Shipping was fast and packaging was great. I will definitely be back. There is no comparison between Sweetwater's service and the other big box guys. "

"Excellent services. I would buy everything related musice from Sweetwater.
I loved all the follow up emails to make sure everythings are in good order. Awlesome!

Sam Dang"

"The best on line music store hands down.... Fast , friendly, respectfull, and knowledgeable!!!! Rock on!"

"Always a pleasure to have such a great company for shopping, at store or from home, even several hundred miles away! Sweetwater staff takes 1st place for service before, during and after the sale. Great website, inventories and customer service!"

"Sweetwater is a really amazing music store! I just ordered a guitar and I was able to pick the *specific guitar* from the pictures with serial numbers posted on their web site. Packing and delivery was excellent. But unexpectedly, I also got a bag of candies and an email with the professional photo session of my guitar. What attention to detail! They really go the extra mile! Thanks"

"received my Casio keyboard and it was more than I expected for the price. I am so impressed with the service provided by Sweetwater. They followed up to be sure I received it . Mr. Reed was a great help in trying to get me to understand how to turn on the lesson voice, etc. I am glad I ordered this from Sweetwater rather than Walmart. Sweetwater has the service, technicians, etc to guide you thru the manual. Thanks for your great service staff and MR. Reed. "

"I was amazed again at the polite staff. Cameron Green did an great job. Thank you again Sweetwater."

"I have been playing music for a long time and my interest in new gear and related tech always keeps me searching for what might compliment my efforts. When I have questions, I get answers. When I order, I get great service and the best prices. When issues arise, tech support provides direction and explains potential options. In the past few months, I’ve made 4 or 5 orders. Always been satisfied with my experience and don’t plan on using another online gear resource anytime soon.

Thanks for making helping me feed a healthy, lifelong hobby!

-TheCountyHero"

"First experience w/Sweetwater - they now own my business. Best price, best delivery, best communication about my order. Top this off with some unexpected candy included in the shipment - about says and does it all."

"My experience from searching to placing the order was quick and painless. Appreciate the call from Jeff to be sure everything was okay. Received the product in a timely fashion. And the product itself was everything I was hoping, good pics on the website. Thanks. Mat"

"The Sweetwater sales team R very knowledgeable and U can count on
them to provide options that one has not thought of. Cris M. Represents
Sweetwater well"