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5/5

2002-12-20

"just spoke to monty and ordered win xp pro...the call got placed quickly and efficiently. very pleased with the level of service and knowledge by monty, and all others that i spoke with...excellent deals and real time support...a definite must to shop here...."

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Being updated on the exact date the delivery was sent
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Delivering products damage free
Delivering products on-time
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5/5

2002-12-20

"i ordered a sound blaster live here that shipped monday from there location in florida. i figured it would take about 3 days since i am in chicago. i was right, it arrived to me on thursday and was exactly what i had ordered. good price and good shipping speed. im happy."

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5/5

2002-12-19

"Over the years our school has had the opportunity to deal with a multitude of online retail and wholesale merchants - We have settled on TCWO as our primary supplier, and have been well rewarded for our choice.

Thanks TCWO!

G S Gustin
Community Christian School
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-12-19

"Always a pleasure to do business with Jason K. :)"

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Overall product shipping and delivery process

5/5

2002-12-19

"Courtious sevice, great support."

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1/5

2002-12-19

"Spoke with Travis Wells. He made sure to tell me a half a dozen times that he was the manager like I was supposed to be impressed. I sent him the tracking # for the mainboard that they said I never sent. ESHAKES Sign for it on 12/16/2002 at 16:29. Travis was so fake and tried to insult my intelligence by telling me numerous times how good his company is. Don't tell me how good your company is show me. In fact give me a working mainboard and cpu as per your warr.

TIP:

Call this company 8 times, email all you want and get nowhere. Write a bad review and Travis calls up.

Spoke with Travis again. Once I sent him the tracking # he said he found it. He said I modified the mainboard. I've never modified a mainboard in my life. I'm out a mainboard now. I'd advise people not buy from this vendor. I'm not going to recommend them to anyone as I've done in the past. Buy from Newegg.com

Yeah they have great prices but one sour deal and it's not worth buying from them anymore. I've have many orders that were perfect. Just hope that the product doesn't fail or doesn't arrive dead or it's yours to keep.
"

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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-12-19

"Monty Miller has been my sales rep since I started buying for my small MOM & POP Computer Sales and Service Store. I have had great service from Monty and TCWO.
Prices are very competive and shipping is reasonable. TCWO is located here in Florida and that speeds up my orders, We will be doing business with TWCO for a long time.
Michael Evans Computers
Michael Evans

"

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Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
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Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Delivering products damage free

5/5

2002-12-19

"Bill's Computers has been purchasing components from TCWO for about 2 years. Monty Miller is a great Sales Rep. We can always count on Monty for that extra effort it takes to make things run smoothly."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being trustworthy
Making decisions on their own
Being knowledgeable
Being easy to reach
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-12-19

"My Salesperson (Monty) has been the most supportive, and responsive person I have had to deal with in this industry for over 15 years. Keep up the Great work monty...

Tom Celotto from Micro Solutions,
***-***-****
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being trustworthy
Making decisions on their own
Being knowledgeable
Resolving problems
Being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

fdk
5/5

2002-12-19

"Ordered 2 p4 2.4 533 retail processors. They were shipped the next day, and I am very happy. I would definitely purchase from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-12-19

"Monty has given me great service and made sure I was getting what I was looking for. So far I haven't had any problems with any products or RMA's. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-12-18

"Monty Miller is perhaps the greatest sales/tech rep I have ever dealt with in my many years purchasing computer products. The TCWO organization has a competence far beyond the norm, so when a fine rep is involved, too, they are unbeatable at what they do. In my long history of purchases, I have never felt slighted in any way by TCWO (or Monty). They are worthy of the highest praise."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being trustworthy
Resolving problems
Making decisions on their own
Being easy to reach
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-12-17

"This is a great company. I ordered a Pentium 4 2.66 ghz boxed CPU from them on 12-13-02. The price was the best price I could find on the internet, shipping was free. I received my order via Fed Ex on 12-16-02. I will be ordering from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-12-16

"This was my first (and probably not my last) order from TCWO. I ordered an OEM Athlon XP 2000+ and had it within 3 days via the regular shipping. From my perspective the high ratings they get here are well deserved."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

4/5

2002-12-16

"Bought a Biostar M7V1G Motherboard. Received a Refurbished board, packaged and sold as new.

While TCWO was fast to issue a RMA, they did not ship out a replacement unit or refund to my account. This is my first time doing business with them and am I somewhat reserved with patronizing them again in the future.

Update: Received new replacement board, via Fedex Overnight. Very pleased with how the replacement was handled.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site