"TCWO is great. I had some credit card problems but eventually got it cleared up. Customer service is quite patient and great people to deal with. Thanks, TCWO! Oh yeah, great cpu prices. :D"

"Another great experience! Thompson's continues to get my orders to me faster than the competition...because they process the orders right away!
Thr prices are often the lowest and selection and service are top-notch!
Thanks SO much TCWO!!!"

"Ordered an MSI-KT3 Ultra ARU, delevered next day!!! Ordered OEM, XP1800, delivered next Day!!!
Email confirmation and tracking arrived same day as order was placed, Items worked Flawlessly, although you may find it a buck or 2 cheaper elsewhere, I highly reccomend TCWO.com to everyone, to date, I view them as true Proffesionals, as for the person who installed H/sink w wire betwixt, shame on you for implying the supplier was anything but professional!! I could understand their tech/cust/ service being a little rude "if so". Be assurred, if they ever treat me in an unpleasant manner, "unjustified", I will let you know, but, Next day Shipping on @ different orders!! Fast, Fast Email Replies? They rate #1 with me!!! GoTte"

"You know, TCWO came highly recommended to me and I've been nothing but disappointed. They shipped the parts I ordered in a timely manner but the motherboard crashed on me within four days. I sent it back for repair, and they fixed the chipset fan, saying everything else was fine. It still would not boot, so they told me to send the power supply along with the mainboard this time. Fine. Two weeks pass and I finally get both parts back, supposedly new. Low and behold, the power supply is bad. By this time, I'm extremely frustrated. I have to pay for shipping AGAIN and send the power supply back for a replacement. I requested that they TEST the power supply before shipping it to me. Two weeks later when I hadn't received it, I called to ask what the problem was. I was told it had shipped that day and upon asking if it had been tested, was informed that it had not.

I did end up receiving a working power supply, but the mainboard was still defective and refused to boot. When I called in to tech support for the umteenth time, I was treated like an idiot. "Well, we've sent you two mainboards and YOU still couldn't get it to work." I resented the tone taken with me, probably because I am female. Fine. I assumed it was something I had done wrong, or one of my parts.

I went out and replaced the memory, hard drive, video card, floppy drive and CD-RW drive, all to no avail. I finally gave up and sent it to my friend in Florida who had originally recommended TCWO and asked that HE deal with it. What do you know? They were nice to HIM and listened to HIM. He now has my new mainboard on the way to his house, after keeping my CPU and replacing only the motherboard with one of his own and getting the system to work.

I am very disappointed in this company as a whole and will NEVER do business with them again. If you'll notice, this has been ongoing since JANUARY.

7/29
The mainboard they sent will not even post. This is absolutely Ridiculous! I want my money back and I'm taking my business ELSEWHERE."

"Outstanding products, price, and service."

"As allways TCWO delivers the goods, the two cpu's came as promised and in a timely manner. Their Email support is a tad slow (takes 3 days for them to get back to you) but other than that they are a top notch company A++"

"Ordered Thermaltake 7 CPU cooler, copper shim, and AMD Athlon XP 1800+ on Monday. They didn't ship it until late Tuesday. Arrived Wednesday MORNING! Great packaging and the lifesavers were a nice add-on. Excellent company. Will definitely do business again!"

"I had ordered an AMD Athlon XP 1600+ processor and when installing the cpu, the computer would not work. After several hours of troubl-shooting I had come to the conclusion I could not get it to work. I then got ing touch with TCWO (tech support: Jon) and I sent it back. It was a pleasant surprise to find people willing to listen and genuinally care about customer safisfaction. I am very pleased with my experience with TCWO and I am very pleased with my upgraded system. TCWO gets "2" thumbs up!"

"Prices are great, shipping is OK, but warranties are not. I ordered a processor for a computer that I had accidentally gotten the HSF power cord stuck in between it and the CPU, and two days later it died on me. However, because I did not have a long period of time with which to spend on hold, I did not get around to calling until roughly two months after the original order. Because I did not order it with a fan, they refused to replace it. I know it was not any physical damage on their end, so beware when ordering CPUs from TCWO. Other than that, all other products I have ordered are fine."

"Great service via UPS, quick response via Email...My second order with them and very pleased....Only question, Why have prices gone up so much recently...Thanks"

"Good Prices, but they don't ship very fast. Waited 3 days to get shipping on a CPU. Kind of negates the cheap 3 day FedEx if they do that."

"Great company, Couldn't ask for a better service. Very responsive confirmation and shipping, excellent prices. Ordered a CPU from them. One of the best prices on pricewatch. Very fast shipping considering they are in Fla. and i'm in CO. ordered on Sunday and had my order in my hands on Thursday!!! They even include a free roll of lifesavers."

"I ordered 5 items for my new computer, all at a very resonable price and all arrived in a timely manner and in working condition. Very Satisfied, will shop here again."

"My processor arrived today. I selected your company because of the location
in Florida and the unexpected ease of ordering. My best regards to your
website developers, they hypnotized me and then painlessly yanked the money
out of my wallet. In addition when ordering from CA or WA where most of
these computer stores are located, delivery seems to take forever. I found
you on pricewatch.com.

I'm very pleased with the follow-up information and will recommend you
highly.

Thanks and best regards,
Paul



"

"To follow up with my comments below, i recieved the replace CPU within 3 days. The package was well packed, and the CPU was flawless. It works great, and my computer up and running now. Thanks guys, great vendor, great price (pricewatch), great service, hassle free, and i would definite do business with them again in the future.

=========================

I purchased AMD Athlon XP 2000 from them a couple weeks ago. The package came very well packed, but i didn't have time to install it a week later and then i found out that for some reason the CPU didn't work. So i called the tech line; even though the dealer warranty already expired, they were able to extend the warranty for me which is cool. So i sent the CPU back with confirmation and tracking, but i didn't hear anything from them after a week i sent the package. So i called the tech line again, and they said that they've never recieved the package. As the same time, i sent them an email and asking them for help. Well, later that nite i got an email from them saying that the replacement CPU has been sent out. Moreover, my overall experience with TCWO is consider as good as you can get online. They're probably the best vendor i have deal with so far. So i gave them a thump up and a 9 out of 10. The only thing that i'm against them is that the tech line is always busy and yet they put you on hold forever. It took me almost 1/2 hour to reach to their tech line. However, they seem to respond email pretty quick. So my advice is that email them with all your problems and questions instead of calling their tech line. You can call their tech line if you don't mind the hold. Anyway, I would more than happy than to do business with them in the future."