"Ordered on Thursday; had problem with credit card (not tcwo's fault). TCWO sent me an email, i called them, and everything was fixed in a minute! Got order on Monday, VERY neatly packed. Great company! (AND a pack of lifesavers! LIFESAVERS!!!)"

"Had a glitch in the order. I added a new shipping address and replied to their email which it clearly says not to do. I was suppose to respond to a seperate email address to confirm that the new shipping address had been added to my credit card. They sent me an email and called too when I did not confirm the shipping address. My mistake was fixed quickly and the product arrived sooner than expected. The sales person was a pleasure to talk to (sorry I forgot his name). I will not hesitate to use TCWO.com for future purchases."

"Thompson's is without a doubt the best company that I have ever dealt with. I have been buying from them for well over two years. Every tech problem has been solved, sometimes by lengthy phone calls(toll free), but with patience, coutesy and professionalism. Their sales department is just as courteous and professional. They help you find a solution and will substitute a better part if necessary. As you can see I am very pleased with Thompson's. I recommend them to all builders. You may even find something cheaper somewhere else(rarely), but you get what you pay for.
Kenny Parks"

"Ore
dered an Intel Celeron 1.3 GHz processor for $78.00, including shipping. Product was delivered as promised, well packed, and works great! Will definitely order from TCWO again!"

"excellent service !! the web site does not possess the frills associated with 'established' web retailers but do not be fooled. they have top notch service. my orders all came through with little or no hitches at all. reps are extremely courteous and friendly with negligible hold times while calling. I will definitely stay with them for future purchases"

"AMD CPU's purchased"

"I got a great deal from TCWO for a SB audigy sound card. The site is extremely easy to use (although order tracking took me a while to find) and they offer great deals. Ground shipping was free, which was an added bonus to the already-low-priced sound card.

I have yet to recieve my card, but it should come in two days as predicted. If anything bad happens, I'll be sure to repost or edit. But as for now, I'd redeal with this guys.

Update: I recieved my package on the expected date. The card works beautifully... and guess what? I GOT FREE LIVESAVERS!! Whoohoo!! Great dealers, I'd buy from them ANYTIME."

"When someone ask me to price a computer for them, my first stop in cyberspace is always TCWO.com.
Site navigation is a no-brainer; I hardly look where my mouse is clicking anymore. And they have everything a system builder needs, from case to core... The customer service has been great, even when I haven't bought anything. Like one time, a customer service agent pointed me to a mobo review. Most of the time, truth be know though I hate to say this, I find what I'm looking for at a lower cost elsewhere. I feel bad about this becuase their site is simply great. I signed up for their affiliate program just because their banners looked so good. When the money is right, they score my business every time. Who can beat them over all??? NO-ONE! "

"I have ordered from tcwo many times. Everything from my Soyo dragon+ MoBo to complete systems. I recently had to RMA a Biostar MoBo (hey it happens). I screwed up when I sent it in. They corrected MY error and completely took care of it. The easily could have given me the run-around. The shipping price is awesome and they're fast. In short, These guys Rock. In a computer business full of jerks and rip-off artists, TCWO is as honest and dependable as they come."

"Free shipping & Free Lifesavers. ;) Unfortunately also a free "bent pin" on my Retail Athlon XP 1800+ Lets hope that it'll still work...."

"So far I have bought a PNY GeForce4 Ti4600, Antec SX1040B, 24" Rounded ATA133 cables, and a 60 GB HDD from TCWO with great results. Just ordered a MSI KT3 Ultra-ARU DDR S/R/U2 which I am waiting on right now. I usually order on a saturday, get confirmation by Monday, and it's at my door by wednesday or thurs at the latest. So far, by the time I've gotten the email with the UPS tracking number, it's already here in Orlando! Kinda helps that TCWO is in Tampa. The one time I called them my call was answered promptly and courteously. BTW, they also put lifesavers in with your shipment! Hey, free candy is a must in my book from now on!"

"UPDATE***

These guys tried their best to take care of me and keep me satisfied. Although I had to ship a CPU back twice, they pretty much extended the warranty and sent me a new CPU that finally worked.

I am very impressed and will return despite some trouble I ran into with this order.

Customer Service I give a perfect 5stars.

And I will be back TCWO. Thanks."

"This reseller has very good cusomter support. I place my order on June 6, along with many other orders from newegg and various other resellers. Well I get an email that weekend saying my credit card was declined, while all my other orders were processed and most shipped. So I call Monday, the 10th, and they rerun my card. It works, and I mentioned about how it says it's 5 dollars cheaper on pricewatch then on their website. She tells me that's was for phone orders only, but she gave me the discount because I mentioned it! Pretty sweet. So the order is shipped that day and it arrives in 2 days on Tuesday. Awesome. "

"I upgrade my home and office computers at least twice a year and when I do so I usually order the parts from different online vendors. This is the first time that I have used TCWO. Overall I was pleased with the service. They have a policy on shipping to a different address than billing that would have caused problems, but they put my order through after a few emails.

My only major complaint is the turn around from order to ship and the selection. 48 hours is excessive for an online computer distributor. The other pieces that I ordered from different vendors were shipped same day if I put the order in before 3pm. Thompson's promises 24-48 hours. The selection is a little sparse. I have specific parts that I am looking for and I would have been happy to order all of them from TCWO however they did not carry majority (i.e. Abit or Asus Motherboards, Corsair RAM etc.)

Overall:
The price was good, shipping costs were excellent, email customer service was efficient if vague, selection was thin, order to ship turnaround was decent.

Will definately order from Thompson's again if they have the parts I'm looking for. I would recommend them to anyone looking for reliable service."

"First off, they did not tell me my athlons were on back order. I found my Athlons cheaper some place else and i asked them to cancel my order. They shipped it anyways. then i had to pay for shipping back which i dont think they will refund. They received the RMA package of my athlons on June 7th and to this day i have still not received my refund. I dont think i'd ever buy from this place again!"