ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

5/5

2002-08-10

"Ordered: Aug 7
Arrived: Aug 9

Very satisfied!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-08-09

"unbelievably great and prompt customer service!!! they have won
me over their competitor who I shall name nameless :)
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-08-09

"Absolutely outstanding service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-08-08

"i was very impressed with there professionalism...i have order many times and will continue!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-08-07

"I ordered from TCWO on Sunday night and received three e-mail confirmations the following day regarding my confirmation and tracking. I received the package on Wednesday neatly packed with a roll of Life Savers. Great service and fast shipping! I will definitely order from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-08-07

"Second time ordering, first time ordered a video card. Got it in 3 says instead of the 7 I selected, was very pleased so I Ordered from the again. This time I ordered a hard drive, PIII processor and Heat sink, and a computer case. Got the hard drive and processor in 4 days but the case took 10 days. Still I'm quite happy with the price. And it was only 6.95 shipping for all the items though the case weighed like 35 lbs (really nice case with 300w for only $79, was on sale :P). So no complaints here, will order again if I can find another good deal."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-08-07

"Wow. TCWO.com now’s how to treat their customers’ right. I bought a motherboard and a processor on a Friday and it was delivered on Monday. I received emails on all of the information I could possibly need. I would recommend TCWO.com to anyone who wants good prices and quality service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-08-07

"An enjoyable first time internet shopping experience. They had excellent prices and the products arrived before expected. I will definitely check tcwo.com for all my future computer upgrades."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Ease of checking delivery status
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-08-06

"Never dealt with a better company. Low prices, didn't try to boost their bottom line with high shipping costs, and I got my orders earlier than expected. Kudos to TCWO."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

3/5

2002-08-06

"This company was very helpful with my order."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-08-06

"I came across your site through a search engine looking for something
else. I found your prices cheaper than any other place including my
dealer. So I will be ordering more from your web site soon. Anyway I
appreciate what your company does for the little guy. The low prices and
fast shipping anyway.

Thank You
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time

5/5

2002-08-06

"Great company. Never a problem"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Making decisions on their own
Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-08-06

"I have been a long time customer with Thompsons, and i am blessed to live in the Tampa area so that I can go down to the shop and save shipping :) I have never had a problem whether I picked it up, or had it shipped with any part I have ever ordered. The people that work there have always been curtious to me, and have always tried there best to help me with any problems along the way. Not the cheapest prices on the net, but definitely cheaper then retail. If there is anybody you must buy from, this is the company. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-08-04

"I ordered an XP 2000+ at a great price.

Placed order Sunday the 14th. Shipped Tuesday the 16th and arrived Wednesday the 17th. It did take an extra day to ship it, but made it in 3 days as promised. Plus, we all like lifesavers...don't we?

Always was a newegg fan...but tcwo is climbing the charts with processor prices!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process

1/5

2002-08-03

"I got this e-mail july 24: says it will take them 24 hrs.

Dear James Williams:


Thank you for your order. Your order confirmation number is
listed below. Please keep this for your records. Your order
will be processed within 24 hours(excluding weekends).

Once shipped, We will email you a copy of your invoice and
tracking number to the email address you provided with this order.

Please do not respond to this email. Please send all email to
****@****.


then I got this on the 27th of july: what happened to 24hrs?

Dear James,

Thank you for your recent order with Thompson’s Computer Warehouse. We are
pleased to inform you that your order 6136369 has been processed and shipped. We
will email you your tracking information shortly.

If you recently picked up your order at our will call department, then please
disregard this email.

I got this on the 29th of july saying it was sent on the 27th, but if you track it UPS says that they didn't get till 29th, and why would they send me two e-mails saying they sent the package on the same date?

We appreciate your business and look forward to you visiting us again soon.
The following packages have been shipped to you from TCWO on 7/27/2002:

Order Invoice Tracking Number Carrier

----- ------- --------------- -------

6136369 8137742 1ZX322220301051900 UPS Ground Res.


Depending on the carrier you chose for your shipment, please select the
appropriate link for tracking information.

I e-mailed the sales dept. to see if they had a reason for this delay, that was a couple of days ago, and nobody has said anything yet, infact nobody has e-mailed explainning why I ordered on july 24th but won't be getting my processor till aug. 6th. needless to say I have learned my lesson.

-James, a humble gamer.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
N/A
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
N/A
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use