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5/5

2002-06-11

"Since I first heard of Thompsons from a friend at school this is the only place I will ever buy computer parts from ever. Have only made 2 orders but both times the service was both courteous and fast."

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Pricing of products and services
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Likelihood of customers making future purchases
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Overall product shipping and delivery process
N/A
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
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5/5

2002-06-10

"Great price and fast service. It was even worth it to me to pay Florida sales tax. I still got the best deal!"

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1/5

2002-06-10

"I ordered a set of logitech speakers at what I thought was an excellent price. I put the order in on wednesday, and by friday evening they had not shipped. I live in california they are in Florida. So I was really worried about the shipped date so I wouldn't have to wait like another week for my package. I cancelled the order on Saturday, on Monday I HAVE TO CALL THEM to confirm that the order was indeed cancelled. For now on NEWEGG or EMS for me!!"

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5/5

2002-06-07

"I have purchased from TCWO several times over the last couple years. I am also a reseller and have my own stock but at times I need something in a hurry and my distributor cant supply fast enough I use TCWO. They have always shiped the correct product in a timely manor.There prices are good and there 6.95 shipping is a great touch.Many times I have ordered from a company for a cheap price only to be taken on shipping. 2 Thumbs up for TCWO and I will be using them in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-06-06

"A great, great company. Shipping was extremely fast and i received everything in order.

THANKS TCWO!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time

5/5

2002-06-06

"I was VERY pleased with my order from TCWO. I ordered four items on Monday using an alternate billing address, the items shipped out Tuesday and arrived Thursday morning using 3 day FedEx saver shipping. I didn't expect the order to arrive until a day later, so I was very pleased. The parts all arrived intact and were exactly as I had oredered. Great prices too! I will definitely go through tcwo.com again, in fact I may never order from another reseller."

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Pricing of products and services
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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-06-04

"Excellent store. They are sponsors of their local NHL hockey team, and include lifesavers with each order.

Did I forget to mention that their prices on certain components can't be beat?
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

4/5

2002-06-04

"Called sales team asked if they had KT3 Ultra ARU board in stock. Was assured that the board was indeed in stock, and that they had 10 units in. I arrived to find out the board was not in stock. I had some issues one of the sales staff there but another was very courteous and helpful. The second gentleman did make an honest offer to make up for the inconvenience. I came here and posted my comments, and not an hour later I was contacted by David, who was very apologetic and gave me a 15 dollar credit towards my next purchase. Way to pick up the ball and run with it David. I no longer have a bad taste in my mouth. Reseller ratings works! I am happy and will continue to shop at TCWO!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
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Being updated on the exact date the delivery was sent
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Ease of checking delivery status
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
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Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-06-04

"I REALLY wanted to order from this company but they have such a strict policy on sending it to alernate addresses. I called 2 times to get it straighted out and it never did. So i acutally canceled my order. So if you order from them just make sure your paper work is correct."

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Is easy to do business with
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Is trustworthy
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Delivering products damage free
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Being updated on the exact date the delivery was sent
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Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
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Web site being easy to use
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5/5

2002-05-31

"I have ordered from these guys a few times now, and I've never had a problem. In fact, I'd have to say that they're my favorite vendor to buy from. You don't pay for UPS ground shipping, their prices are good, and they have always shipped my orders on the next day with notification and tracking #. Lifesavers rule."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-05-30

"I've been buying hardware from TCWO for about 2 1/2 years and have had outstanding service. I always call Pat Bergy at EXT 107 anything I need he takes care of for me. Great Job!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-05-30

"Great service, I ordered a case and about a week after changed my plans, so the case wasn't going to work for me. I called them up after recieving the case, they took the case back with no questions. Would definetely buy from again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-05-25

"Don't have the invoice number available now- I have ordered several times from PAT at tcwo and have always been satisfied. Replacement of items found defective have been without fuss and with courtesy. Good people to do business with."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Making decisions on their own
N/A
Being knowledgeable
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
N/A
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-05-22

"I have dealt with a lot of companies and TCWO is right at the top of the list. Great prices, the best shipping prices and since I live in FL. I always get my merchandise the next day. Suzanne is one of the nicest people I have ever ordered from. If they have what I need, I will buy from them.
Charlie
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own

5/5

2002-05-21

"We have bought from TCW hundreds of times over the past several years. We would not keep going back if the product and service wasn't excellent. Thanks to Henri, more recently Jason, the entire sales staff, and top notch tech support - TCW is the best there is. And they've got shipping down to a fine science! Our order almost always arrives next day, which keeps our customers happy. --Don Lawson, DBS Computers--"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability