"T-Mobile should change their name to T-Scam! My daughter went int to trade her phone in for an S7 and was told her current phone was worth $80 trade in, so she said ok let's do that. During the activation of the S7, twice she asked about the trade in towards the S7 cost and was told they would take care of it. After they finished ,she asked again, this time they told her of a "great promotion" since she was getting S7, she could get a bunch of "free" accessories, all she had to do was pay the taxes, which she did. After they finished adding all that they said they "forgot" to credit the $80 trade in and she could just keep the phone, she could probably sell it for more anyway.. They FORGOT??? after three reminders?? Then to add insult, the "free" accessories show up on the next bill AT FULL PRICE!!! This is the biggest bunch of shake down artist I've ever seen"
"T-Mobile company is a total fraud. First of all, I purchased two phones last year from them, and returned them two days after I received them, but I just received my downpayment for the phones that I returned LAST YEAR. I have been calling every week for a year now, and every time I heard a different story because they were all lying and they didn't want to give me back my money. Through out the process, they have "accidentally" recharged me for the two phones that I had returned, and I had to make several phone calls to make them understand that the recharge was a "mistake". I don't have to pay for your mistakes, if you receive a returned item, you should give costumers back their money; otherwise, what you are doing is a total fraud. if you cannot even handle a simple return process you should not be a carrier.
Second of all, when I wanted to add a third line to my family plan, they told me that I can get a 4th line for free and it would not cost anything AT ALL. They said, I only needed to pay $10.00 more per month for the third line. I did not really need the 4th line, but when they say it is free, I thought it was worth getting a forth line just in case if I need it in the future. Any way the bill comes and instead of a $10.00 increase it was a $100.00 increase. I called to see what they were doing, and every time I call them I have to explain what is going on for 1 hour so that they can catch up. if you cannot keep records and see what is wrong with your service, you SHOULD quit being a carrier. After hours of talking on the phone, they said the billing problem is fixed and i should see that on my bill in 3 days. I waited 5 days, and nothing changed, so I had to call them again, and again explaining for 1 hour what was going on. This time, I heard a totally different story from the representative, so one of the representatives is LAYING. Anyway, after hours of conversation, they said it was fixed, but when I check my bill, it was still $15.00 off. So I had to call them AGAIN, and this time I heard a different story that the first two stories. after being on the phone for 3 hours, they said it was fixed, and my bill was going to be $100.19. After I hung up, I checked my bill, and it was back to $190.00. At this point I went to the store to talk to them face to face. They told me the extra $90.00 is because I added a line. What kind of a moron pays that much money to add a line to a family plan? They gave me $30.00 credit that day, and they said they will give me another $20.00 of credit the next day to reduce my bill to $114.00, which is $14.00 more than what I am supposed to pay. I dropped the 4th line, since it was a total lie and scam, and it was not free. and from the next month my bill is supposed to be $100.00 for 3 lines. However, I have not yet received the extra $20.00 credit that they promised they would give me. So, yeah this company is nothing more than a big lie. My rating is zero stars, but since that is not an option, I will have to go with 1 star"
"I purchased a T-Mobile phone from a re-seller and they put a GoSmart SIM in it. Although the shop told me I could then return home to Australia to use the phone unlocked, the phone was locked - apparently it was only unlocked in the USA. I phoned T-Mobile multiple times and every time got different responses. At first, T-Mobile said that GoSmart needed to unlock the phone-the consultant at T-Mobile called GoSmart with me on the phone, but GoSmart said it was a T-Mobile phone and they must unlock it. T-Mobile advised that for me to unlock the phone with them, I needed an activated T-Mobile Sim or I should sell the phone. So, I ordered a SIM from America to be shipped to Australia. Still, I could not unlock my phone. I rang T-Mobile again and they told me I had to have $100 of credit. Or they suggested, I use an online service and pay them to get the unlock codes. I told him my phone had a T Mobile app and there were no unlock codes. I also told them I was not informed initially by T-Mobile of the need for $100 in my account and to please unlock my phone. They said they could not so I asked to speak to a manager. Whilst waiting for the manager, the representative took my email address and said that he would organise the unlock codes and email me in two weeks. I told him I had a T-Mobile unlock app on my phone but he insisted I needed codes. After three weeks when I hadn't heard, I phoned T-Mobile. This time I was told I had to have an active account for 40 days. Again, I argued and the representative told me she would put me through to Samsung to get my phone unlocked today. However, on transfer to Samsung my call dropped out. I rang T-Mobile again. I was advised that I did not meet criteria for unlocking my phone as I had not spent $100 and she offered to sent me a booklet explaining all this. I asked to speak to her manager. The manager explained to me that whilst T-Mobile had tried to unlock my phone, the request was denied because the GoSmart SIM had been used. So I clarified that I had a phone, locked by T-Mobile but there was nothing they could do to unlock it. She agreed. I am so disgusted that T-Mobile sells a product that they can't even support. In the end, I found that CellUnlocker online advertise unlocking T-Mobile apps and they were able to unlock my phone with the T-Mobile app. I could have hugged them as I have had my phone for 2 months in Australia without being able to use it. I will never use T-Mobile when I return to America. I want nothing to do with their revolting service ever again. T-Mobile needs to take some responsibility for their products and service. They are a disgrace. "
"TMobile associates are liars and mangers. They will rip you off in deal to make their money. They do not care about their customers. They associates will say anything to get you to sign for their deals, like lie to you. The mangers are not helpful and will back up their mistruthful associates. T-Mobile has very bad customer service. If you are coming to t mobile from another phone company beware you will be lied to by this company. Their the worse company to buy a phone from. I had them for thirteen years and regret giving them a penny."
"Worst experience ever.
Added a new line to my plan and they said they would cover the 400 balance on my old carrier if i traded in my phone. Well when I got the reimbursement card it was only 45 dollars, because they used the trade in value towards the new phone instead of putting it on the reimbursement card. I called and spoke to supervisors and a million representatives because I still owe AT&T 400 but they said there is not a thing they can do about it. A million dollar company can't cover a $400 cost because their staff misinformed their customer. They kept telling me if you look online you'll see the terms of the deal there, so Im sorry if my staff gave you the wrong information but the terms of the deal are on the site. Basically saying I shouldn't have listened to their staff and looked online. To top it off the manager at the tmobile store told me I can cancel my plan and go back to my old carrier. What a horrible service and horrible staff! Never switch to Tmobile!"
"I have been with T Mobile for about a year. Way too long. They had every chance to "fix" things. It started out bad from month one. Phone I bought was specific to T Mobile....worse phone I have ever had. Signed up for unlimited phone and text with 500 kg data, but I signed up for autopay which increased data plan to 1G, supposedly. Every single month I had to çall MANY times to get the extra data added. As the months went by and customer service was NO help in getting the problem fixed, I also decided the customer service was the worst also. Long story short, if you see a good review for this company the person probably hasn't been with t mobile very long. I am changing carriers. I highly DO NOT recommend T Mobile."
"On July 25 walked into the Chambersburg Mall T-Mobile store and spoke to George.
He went over the details and told me for a flat $40.00 monthly charge, and when I say flat I mean I asked him twice if that would be the final total monthly fee and he said yes only $40.00 not a penny more per month. For this I would receive unlimited text and calls and 1gb of un-throttled datausage and if I did not use up that 1gb of data it would roll forward to the next month.
Also George told me as an added incentive to T-Mobile users that Pandora and TuneIn Radio would not go against my data usage.
I then went with this info to the Boost mobile booth in the same mall and went over their plans.
They told me that they had a $35.00 plan but with taxes it would come up to around $38.10 for unlimited text and calls and 1gb of un-throttled data usage however Pandora radio and TuneIn radio would go against my data usage. However, they did tell me if I set up a plan that would pay monthly with my credit or debit card they would reduce my monthly fee to $30.00 and give me 2gb of un-throttled data usage.
Pandora and TuneIn Radio was the deal breaker so I went with T-Mobile.
I made sure to re-ask the same questions once again and told them I was only going with them since the deal breaker was the radio programs I listen to all the time.
George even downloaded the Pandora and TuneIn radio apps to the phone right there and said here you go and it was set up before even leaving the store. The total cost for the phone and first months plan came to $419.68.
On August 7, just 13 days into using the phone I contacted T-Mobiles customer service to ask them a few questions I had. I used their corporate phone number. I found out that the first lie I was told was that the monthly fee was $40.00 plus tax. OK, not a huge deal breaker but still the man at the mall store was not honest with me.
Then I was told that while T-Mobile does offer free Pandora and TuneIn Radio data usage, meaning it would not use up my allotted un-throttled data was NOT available on my plan but I would have to up-grade to their $50.00 per month plan. This was the deal breaker between Boost Mobile & T-Mobile I mentioned earlier so now I was getting a bit angry. Then the lady went on to say she was sorry to have to tell me that George did not tell me the complete truth about the data usage either as my plan did NOT include any roll-over of any un-used data usage but I could get it if I went to their $80.00 monthly plan.
She went on to tell me that I was in my 14 day period and they would refund my monies spent so I decided to go back to the mall to get a refund.
Before doing so I made sure I deleted everything on the phone and returned it to the sate it was in when I bought it. I had not used it very much anyway during the 13 days since I was just getting used to it.
When I went back to the T-Mobile store in the Chambersburg Mall both the manager and George who were in there when I bought bit were there. They took over an hour and 15 minutes to refund me all my money. At that it was a fight to do it as they did not want to refund me the monthly payment that was on my account.
This type of behavior is totally unacceptable given the fact that they lied to me to get me to purchase their product. Did they think that people would not find out their lies or do they feel everyone who walks in there is stupid?
I went to Boost Mobile who was upfront and honest to me. I contacted their corporate headquarters before purchasing and they told me the same exact thing that their store employees told me. I am now paying $30.00 per month and getting more than what T-Mobile plan is offering for an extra $10.00.
With Boost mobile I ended up paying only $67.70 for my phone and the first months usage.
Heck of a lot cheaper than T-Mobile!
T-Mobile lost me as a customer as I detest those who try to deceive and lie to get my business.
Both the manager and George at the Chambersburg Mall T-Mobile store need to find other employment since they both deceive and lie to customers.
"
"I purchase a Galaxy S6 Edge June 27, 2015.
It was a month to month contract because the total balance of the phone was not paid off. My monthly payment was $50 plus $10 protection plus $10 internet wow goes to $70 plus $10 tax. Now thats $80 for a monthly service. On July 27, I made my payment of $111 wich includes monthly service plus payment on the phone. A week later, August the 1st at 2pm i paid the remaining balance of my phone $-665.06, now the phone is paid off. The only think i should worry about the next monthss should be my monthly payment RIGHT?
I went to T-Mobile store #9523 at 8201 S Gesner Dr to pay my monthly service of $70+$10 insurance and a sale representative came up with my bill of $111. I still have the receip of the full payment of the phone, it doesnt make any sense that i still have to basically pay service and phone if i already paid off the balance of the phone i was financing. Excuse me if im wrong but thats stealing from your customers. Im going back to Bost Mobile with the $111 T-Mobile is charging me, I can go to bost and for changing carrie they will reduce $100 from a phone i chose and a free month for being loyal customer. Dissapointed with T-MoBile."
"I'm a t-mobile client for over 10 years. I'm not even mentioning their always unexplained extra fees, never fixed billing mistakes and the crappiest reception, I just want to tell how rude, unprofessional and simply stupid their sells people are, especially at Galleria of White Plains Mall (NY) store. It happened a couple of times before that I went there and store was closed when the schedule on the door was clear that store should be open for another hour or so. Of, course, there never was no one to ask, so I would just turn around and leave. But yesterday, I called them after work and the girl on the phone assured that store will be open until 9 pm. I was by their door exactly at 8:30 pm and the metal screen on a doorway was already down - what a surprise. Although, main door to the store was not shut yet, and the room was lit up, but no one was there. Door schedule on the window said 'open until 9:30' - what a surprise again! I call the same phone number, standing right by the door and seeing what is going on inside. The same invisible girl picked up the phone. Here is our conversation:
- Hi, until what time you open today?
- 9 pm
- So, why are you closed now, it's only 8:30?
A long pose, then a back door at the end of the room opens, a guy sticks his head out and says to the girl (I could hear him on my phone) "She is here." A pose continues. I broke the silence,
- I called you 15 min ago and you assured me you will be open until 9 pm, why would you lie to me? I have an emergency and could find another store by now.
Long silence again, and then she showed her head out of the back room too,
- Sorry, but we have a money problem.
What an explanation!
I left, angry with this particular store for the 3rd time. They are absolutely terrible! Maybe it's a time for supervisors to check what exactly their employees are doing behind the close door of the back room when store should be open for another hour. Or maybe they should correct the schedule and let customers know. To be specific, this happened on 8/7/2015 at 8:30 pm.
Bottom line of this story - good bye T-Mobile! Screw you, too - I've got enough! I'm going to Verizon today and taking my son’s and my husband’s accounts to them as well!
Oh, one more thing for you, T-Mobile – with a customer services like this, you are going to have REAL money problem and very soon!
"
"Just had an awesome experience at the salem OR store off landcaster! Case helped me with my phones issues in a polite manner and was a pleasure to work with. He also let me know about a deal they were doing to upgrade my plan at no cost or change to my monthly bill. Thank you Case and T-Mobile!"
"I have been using t- mobile for two months now, it has been more or less fair..recently I wanted to shift into a family plan with a friend and I was told that this change will happen only on the phone..and man! I encountered the rudest some people over the phone call..they are totally incapable of answering questions politely. If you ask your question twice you are treated like the weak child in class!!
I am very dissapointed and must bring to thier notice that they really need to hire a decent and well mannered lot!"
"I have been a customer for 11 years and never have I ever experienced such crappy service!!!!!!! You guys along with your mail carrier ups have completely frustrated the crap out of me. I have been given misinformation and three representatives in the matter of 2 days who did not follow through with their work and word. Highly upset!!!!!"
"T-mobile is the shittest contract company I have dealt with, from advisors giving incorrect names and details and not even calling back or even transferring to managers. So fed up! Terminating contract! Bad customer Service! Fix Up! Will make sure no one i know joins!"
"Worst cell experience I've ever had. We've switched from AT&T because we we're seduced by the supposedly faster internet speed and the lower prices, and what a mistake it was. The reliability was the worst, we've never had more than 1 bar signal into our home which is in the middle of the city while AT&T was giving us 4-5 bars all the time, also to top it all off, they overcharged me from day 1, 30$ per month I had to callback everytime to get it adjusted and they were never able to fix it."
"I ordered my sim card via the phone. I told the rep that I had an Amazon Fire Phone. This phone requires a nano sim card, I was sent a micro. Spent over two hours on the phone with their so called customer service, was transfered five times and the last rep disconnected the call. Ended up driving 60 miles round trip to a t-mobile store to get the correct sim card. This company gives no training to their support reps, even their customer retention department. "