"worst worst worst !!!!
I have been T-mobile customer for about 4 years. They are the worst company in the whole world. Even some, Asian small companies are better than them. They screw you on purpose. They dont have anything on record of your bills or contract. if they do they will not show you.
I changed the contract to prepaid contract. I paid all my bills,even though I have been getting letters from T-mobile. that i have not paid bills. I called customer service they gave me false information for 6 times. I go letter from collection debt agency, they threatened me and harassing me over the phone that if i dont pay the amount they will screw my credit and i wont be able to get any phone service in future.
Never fall in to Tmobile company. worst worst worst !!!!"

"I am an uemployed person and tried to lower my cell costs by switching to Tmobile at 8317 Sheldon Rd.Tampa,Fl.33615.Buyer Beware: I prepaid for a smart phone and service,brought it home and had no bers of reception. Drop call city. When I ried to return and get my money back,they refused and stuck me with a 128.00 loss,knowing that I dont have a job they showed very little concern. I can now only hope that t mobile goes out of business and belly up as they say. Horrible thieves. Greedy,cold and disgraceful."

"I called Tmobile because me and my business partner were interested in the Text Only plan, they told me to order two activation kits, and then call them back for activation with the text only plan... I called yesterday and they told me: "we do not offer the plan anymore", and I told them what they already told... to buy the two kits... well... at the end, they never activated the two kits, I asked... "what will I do with those kits then?", they told me it's my problem... I said... "I want to return them and get my money back", but they said: "it's over a month, we can not give you anything"... so... at the end, I have two activation kits, no plan, no service... SHAME ON YOU t-mobile... "

"Beware of T-Mobile Pay As You Go Plan.

T-Mobile put a hold on my account since I had purchased $50 worth of minutes from a seller. T-mobile claims the seller used a fake credit card.
Either way, I have lost out and it sucks that T-Mobile cannot stop these fraudulent purchases."

"Poor Quality in Products & Customer Service seems to be an ongoing issue with Tmobile. I have been going through the same problems refurbished phone after another with my MyTouch 4g slide Ive came to the solution that their phones are garbage no matter which phone it is!!! I have discussed some issues with friends and Tmobile are becoming 1 of the worst, their customer service agents especially online chats dosnt seem to know what they are doing they copy & paste things out of their online "resources" as one called it, that have nothing to do with the solution to your issues. I received my new phone which worked great for a few months then phone started powering on & off on it's own. May I add as well charging the phone even became an issue. The phone would remain on the charger forever to be taken off & be completely dead or few low percentage or even the opposite to be taken off and show fully charged to die within 20 minutes. I mean it would shut itself off & on in the middle of conversations, texts, playing games it didn't matter. Called in they asked a million questions what was downloaded, what apps consisted on the phone etc finally they agreed to send another phone. To insure there was nothing I had to done to make the phone act in that manner I did nothing new no downloads, ringtones, games, change in wallpaper nothing & within a few weeks it started doing the same. Now Im being told it's the battery & the battery is not considered the handset and they only cover the handset. I knew it wasnt the battery but went out and purchased not 1 but 2 new batteries. Did not resolve the issue phone still did not cut on. By now I was furious so when called back & requesting another phone I also asked was the phone replaced with a new phone, was told no they dont ship any new phones out unless first phone ok the phone was less than 6 months & this is the second replacement being sent there is something definitely wrong with your merchandise. The $20 fee yep charged as well then was told about adding something more on my insurance did that then was charged $5 anyhow was shipped another phone .... as you can imagine another issue this, phone audio does not operate when headset plugged in. Now Im very upset when I call & ask is their a lemon policy Ive had near 4 phones(to be honest I have lost track) within a year's time with the same issues except with the audio. Ok so they tell me yes their is a lemon policy but they only give you the phone that is currently being given away as free with inline deals wth that dosnt make sense what happened to equal value of phone. Well nevertheless the same has happened again the phone has decided to cut off again & has not came back on in just about 3 days now. When I first called the instisted I had to make a claim...make a claim & pay $150 for something that evidently is an ongoing issue with TMOBILE phones. When I continued to discuss this being an repeated issue he tells me he sees the account has been a long time 4 year holder and says the will send out another phone once my account is bought up to date with a $34.98 payment. SMH So you are going to ship me another defective phone ONCE AGAIN really Tmobile. ......To top it off I had visual voicemail since the beginning of time so the password had become a figment of my imagination well that's not possible now so call customer care to get password reset well another disappointment Cant reset phone without the phone urgghh the phone is not coming on because you guys have crappy phones. I cant believe this company. Myself and a few others are now searching to move to another company as soon as possible!!! I too have been posting my unfortunate experience just about everywhere discussion are concerning Tmobile and it seems this is a constant issue with the quality of their phones as well as their customer service agents."

" Iwant the whole world to know that T-Mobile is full of crap. I have been dealing with them for almost 3 mos waiting for them to refund my money, actually that they stole from me. I ordered a cell phone early 7/12 the phone was delivered to the wrong address, T-Mobile was contacted right away. Ever since then I have been back & forward with them with no resolution. Are they hiring incompetent people or are they just that da-- crazy or both? Unfortunately I did not go to a store to purchase this order was placed over the phone, acct was charged $190.79.to this date I hear the same da-- thing you should receive a refund/credit to your acct within 7-10 bus. days, I want to know what calendar are they looking at. It's been too long court case on its way. I'm sick of this! Never, never, never deal with this company! This was my first time and my last...Hating T-Mobile!!!"

"I want to make sure that I can assist in the process of NO ONE EVER having to be linked to or being involved with this horrible company! They have terrible customer service. On several occasions, it has taken us 45min to an hour to actually get a rep on the phone. And please don't think the reps in the actual store will be more helpful ~ Especially considering you will get conflicting information in each individual TMobile store! Hidden fees are upsetting but we would have been able to look past that. We noticed we were paying a lot more than other people were for their new service with T Mobile than us ~ who have been with them for 5 long years. They basically confirmed that loyal customers were going to get screwed and that new customers were going to get exactly what was advertised. They are deceitful and difficult! DO NOT SIGN ANYTHING WITH THIS COMPANY!!!!!"

"Ive been a customer of tmobile for 9 years. And they will purposely try to screw you and minipulate you out of your old plan, and customer service wont help you alk the while trying to tell you their new plan is better. Well f u. Tmobile i hope everyone cancels their service. Ive got a great samsung galaxy s3, and somehow they talked me into letting go of my old plan with unlimited data after argueing with cs for ever they told me no guaranty but if i had to return phone and cancel to prove how unhappy i am. But just like at point of sale if you dont actually read the contract they will lie. I was told messaging is included in new plans by person at store and then lied too again .y cs when my service was cut off even after signing new agreemment. agreement . With new phone i was actually able to use alot of data but they screwed me out of old plan. I was told i had 30 days to make return and reverse everything not true either. Fine print says i have to cancel in 14 days to reverse 2 year agreement. I didnt even get a discount of any kind for a new 2 year agreement. They are liers... i would return but. I need the original box so now im stuck with tmobile and they know it i have a phone i can only use through tmo that cost 600 dollars and im stuck in new 2 year agreement f..ck y.u tmobile"

"Im talking specifically about the sore located at 2121 NEW HYDE PARK RD, NEW HYDE, NY. They shouldn’t be allowed to be in business. Don’t go there!!! They treated you well. They say everything we want to “buy” us. We went there the day they opened the store. My husband had just been released from the hospital and we needed a new phone because we had a my touch , which by the way it’s not a good phone. It lasted a little more than one year. So, they told us the best deal would be to get a new Galaxy.
Well, we have a family plan, so they convinced us was better to change the plan to the unlimited minutes. Well, What they didn’t tell is that we were starting a new contract.
So, this way they could show they make good business at the first that of opening. So my husband bought the Galaxy they suggested and they told us we could get 2 other ones with discount anytime we wanted. LIERS!! Today I called T Mobile that said we were all locked for 2 years and if we want the same phone we need to pay $199,00 each and another $20 each phone, meaning another $40, a month.
I called the store, the manager was rude , didn’t even try to help me and said there is no longer any employee there. Please! Not even 3 month and they can’t keep the same employees!
So, search for other place before going there. Once they get you , that’s it!
They don’t care!!!"

"I wanted a pre paid phone, I despise signing a 2 year contract with any phone provider. Tmobile was offering a $50 unlimited talk & text, with some 4g, then unlimited 2g after that. Perfect! The only thing they "forgot" to mention was that Tmobile has no capacity for 4g in my area. Not even 2g. All I can get is edge. They didn't mention that when trying to push me into getting a higher data package. Thankfully I didn't go for that. But even with their lousy snail paced data, it's still the best deal i could find, and I love my phone enough to stick with it for now. Plus I can usually find a wireless network, so the data isn't a major issue for me. Whenever I go to another town, I can almost always find better data. I'm just irked that their salespeople were so dishonest about their actual product. I'm also glad I had found my own phone instead of asking them for advice. I'm pretty sure they don't have my best interests at heart."

"T-Mobile are liars, I hate to say it because it sounds very rude but every single time I have gone to a store to talk to them about my account the story is TOTALLY different than it was before. The employees are friendly enough except for the fact that they are always B.Sing you!

I am not a customer of T-Mobile but my fiancé is and she is frustrated to the point of tears at these people, she piggybacks on someone else's plan and they extended their contract without her knowledge and now she is stuck at another two years, because they cannot cancel it without charging $200.00 we cannot afford!

This company practices a lot of disgusting behaviors, not limited to but including; fees, lying, over selling, under selling, contract modification. "

"Been to the T-Mobile stores dozen of times. Many times could get no service at all, couldn't even get someone to talk to me. The other times, I knew more about the product then they did and had to force them to sell me the one I wanted. They would fight hard to sell you the $ 70 plan and would refuse to even know there was a 30 dollar plan. I'm amaze that they can stay in business with such stupidity at the stores. They also would put every effort to find any reason not to help. Sorriest bunch of people I've ever met."

"I've been with t-mobile since 2003. And I will admit, I USED to recommend them to all my friends and family. Not sure what has happened with them over the last 6-12 months but I now tell people to look elsewhere. I will also be going to another provider when my contract is up.
I called to cancel one of my lines, apparently I was 2 days early and the rep attempted to charge me $50. I ended up having to call back in less than 24 hours but did manage to get it cancelled after a long conversation of them trying to get me to keep the line, which hadn't been used in a year.
When you call, you have to asked to be transferred to a customer service rep that is in the united states if you want to have a conversation with someone who has a clue about what you are talking about and that you can understand. Even then, the customer service reps only give you the "outlined" responses they have been allowed so you never really can get anything accomplished with them.
My daughters phone had to be replaced 3 times in the last 9 months. The last time they replaced it, they told her they no longer carry the phone because it had so many issues. Yet, they wouldn’t offer her a deal to replace the phone to something that actually works properly.
And today, my current phone, which I’ve had for less than 2 months, is still under warranty, and I insured would not boot up. I Was online with customer service about 45 minutes via chat, as that is the quickest way to reach them, before he decided we needed to replace it, at no charge....except for the "processing fee". Only $5 because I have insurance, $20 if you don't. Personally, if you are going to sell a crappy phone that you end up having to replace, you shouldn't be charging your customers anything!!
"

"I'm 54 years old and have done business with hundreds of companies. I can honestly say that T-Mobile has the WORST customer service of any company that I have EVER done business with. "

"Where to start with this horrid experience. I guess I will start at the beginning...

October 21st 2011 order a phone because they had 3 smartphones as a Free offer, and despite what I read, I decided to go with the LG G2X phone. Called up Telesales after struggling with their website for over an hour to get the phone ring up as free, even though it was the main banner page on their site. Call to Telesales, and get all my questions answered and the phone is shipped off to me. I guess this is where the trouble starts. After waiting a few days and hearing/seeing nothing, I get the tracking number and decide to look it up on UPS.com on 10/27/11 and it shows that it was delivered on 10/25/2011. You would think that a new device that is basically activated and ready to use would be sent out by T-Mobile requiring a signature, but it did not. I call in to UPS to find out the package was left at a different address (1322 instead of 1319) and there wasn't even a door tag from UPS telling me this. We start an investigation, and was told my driver would contact me. Long short short my phone had been accepted by my neighbor because UPS knocked on their door and asked them to accept it.

The fact that T-Mobile shipped my $400 smartphone basically activated (just put in the SIM and it works) without even requiring a signature blew me away. I use the phone for about a day before I start having issues. Constantly freezing, and falling asleep when charging. (I would wake it in the middle of the night, and the home screen froze at 11:08 several times) and having to pull the battery because the phone would respond to NOTHING I did. After a bit of research I find that T-MOBILE was completely aware of the issues this phone has (http://www.tmonews.com/2011/05/has-the-g2x-been-pulled-from-store-shelves-due-to-quality-issues/) and yet still continues to sell it. My guess would be that they offered it free so it would rapidly deplete their inventory of this defective device.

I called in to let them know on 11/4/11 that I would be sending the phone back, and got an email on 11/11/11 that they received the phone using the return label that was in the box.

On 11/26 I received an email stating that my T-Mobile bill was ready and I owed a total of $77.32. I called in to Customer Care to question this, and the CSR who answered looked at my account, confirmed the line of service was cancelled, and that any other bill I should receive to ignore it.

I got another bill reminder yesterday 12/26 for a bill for $154.64 and also a notice that my service had been suspended due to non-payment. I called in again last night to find out what was going on, to be told by Customer Service that my line had indeed NOT been cancelled, and even though they had the phone, that the line never got cancelled by anyone, even after it was CONFIRMED that it had been BY THEM on 11/26/11!

The CSR was nice, and tried her best, but now the conversation was revolving around Early Termination Fees and how she was going to "TRY" to reverse all the charges off my bill. TRY? REALLY??

She placed me on hold for about another 20 minutes and came back and said she had taken care of everything, and the only thing to pay was $4.77 for my usage? I had asked her what that charge was, and she said it was for the text messages, voice minutes, and data usage I had used while I had the phone. I asked her to look at the account and tell me how many voice and text mesages used, and how much data had been used and she said confirmed to me that 0 Voice Minutes, 0 Text Messages, and 0 kb of Data had been used... HUH? How do you charge a customer usage after you have just confirmed that the customer indeed had used NO voice, NO texts or NO data whatsoever?

I asked to speak to her supervisor and she said no matter who I talked to in any department, that they would not refund this for me, and that I was stuck paying it.

After screwing up NOT ONLY the delivery of my device, as well as the receipt, and the lack of ANY action taken on their part after the fact the "warehouse" had inspected the device, and put a note on my account that the phone was in excellent condition. Even after speaking to someone on November 26th about the bill, and being lied to that the account was closed, you still think I'm going to pay you $4.77!!!

I told her that they can send me the bill, but I would not be paying it on principle alone, and see if they EVEN try to send my account for less that $5 to collections.

Do yourself a favor and avoid doing business with T-Mobile, trust me you will thank me for that advice! "