"Order went out the same day that I ordered. Unfortunately, there was a mixup with what I did order for line, BUT they got it squared away ASAP on their own dime! "
"I ordered some braided line I was having trouble finding locally. The order was easy, the confirmation was quick as was the shipping, and the delivery was on time. This seller is a keeper :-))"
"still waiting. Have not re"
"I got a lot of great stuff. The only thing that did not arrive as expect was a rod came without the ceramic insert in the rod tip eye. "
"Tackle Direct always does a great job communicating with the buyer. Even though one of my items was back-ordered, they kept me in the loop the whole time and split my shipment so I got the stuff they had in stock first. Great service!"
"Immediate shipping, every question and concern I had was immediately answered with an email. They even went the extra length to make the sale with upgraded shipping for me. Then they followed up to make sure that the package was delivered when it said it was & that I received it. They have a rewards program we’re all you have to do is sign in with email address & password. I will be returning without question. "
"My order was ready for pick up for 2 weeks and no one contacted me about it. When I picked it up I was told the “CEO messed up” and I was never notified that my order was ready. Terrible service."
"Easy to navigate website and quick shipping! I’ll be back for more!!"
"Shipping was delayed by USPostal for about two weeks and their website is lacking in the ability to track the packages without any degree of certainity. I'd recommend the buyers be allowed to select a different carrier.
However, customer service at Tackle Direct was very responsive each time I reached out. I'll use TD in the future. Thank you.
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"Customer service is top of the line to ensure I was assisted with all my questions and needs. I am very thankful."
"there is no other than tackle direct "
"I can get tackle anywhere. I thought I would give them a shot. I usually get my stuff in two to three days anywhere else.
Very disappointing have a basic reel and a couple bags of soft plastic take two weeks. Lesson learned."
"They don't answer the phone takes days and days to answer an email (and believe me I sent many ) doubt I will order from them again"
"Slow shipping..... In this world of fast shipping, two weeks to get a in-stock product is too long!"
"took almost 3 weeks to process my order. The whole time I tried to contact them they never answered the phone or replied to my emails. I was not the only one, many others had the same problem. I will never spend another dollar with tackle direct. "