"If you don’t answer the phone and don’t answer emails then you shouldn’t expect to get a positive review. I’m sure once people stop getting the extra 600 from unemployment the store will once again find people to work customer service. I get it. However I placed my order more than a month ago and I still don’t have it. If you can’t send my order and won’t respond to emails and phone calls then you had no business taking my money. Shame on you tackle direct. Just another company that cares only about their own bottom line..."
"Have always had a great experience with Tackle Direct. Fast shipping and regular updates on orders, back orders and delivery!"
"it was fast shipping and everything came earlier then i thought. "
"Got it and exactly what we needed."
"They double charged me for my order and did not ship an item they said they did. They will not answer their phone. I have sent two emails to sales with no response. Totally disappointed in them. Yet they keep sending me offers to buy again. Why would I trust them. "
"I had ordered a split-shot transducer from another Marine company and was very disappointed with the run-around they gave me. I cancelled the order and got it immediately from Tackle Direct at a better price as well."
"You failed to fulfill my entire order and did not communicate. "
"The product arrived after some delay, not super long, but COVID has a way of slowing things down. I get it. My issue is that on the Tackle Direct website there was an indication of 10 items available and in stock. After ordering, I got a message from the seller that due to COVID there may be a delay in procuring and shipping my item. I sent a message back, noting that this was a likely mistake since there were 10 in stock. The reply indicated that there were as many as 10 available, that needed to be requisitioned by Tackle Direct, and that the delay was legitimate. My issue is that a company called Tackle Direct seems to infer that the inventory as advertised is on-hand. That turns out not to be the case, and they, also, are at the mercy of the COVID crisis. Tackle Indirect is a more fitting title for this retail shipper."
"What I ordered was out of stock but no time was wasted had the order in my hand in no time! "
"I rec’d my Starbrite Canvas Cleaner and was able to restore a #4 canvas Lineman’s tool bag in my bathtub. Thanks!"
"It was easy to order online and the product was exactly what I ordered. Thank you"
"My sincere thx for replacing a "defective" Salt Life Decal. Your response time was excellent and the decal looks great on the back window of my new car. Being an avid fisherman you have found a customer for life.
Tight Lines,
Bob Gassel"
"My order was never delivered, orderd April 20 and it is now mid june"
"I received all of my order, but it took a long time...part of my order was back ordered, and it took longer to get back in stock than was expected. Also, when it shipped, it took 4 days to ship it from New Jersey to Pennsylvania.....I could have driven there in 2 1/2 hours to pick it up myself."
"Placed an order and it took 4 weeks to get product. After recognizing it was taking so long, i contacted customer service via phone, email and chat so I could cancel the order. I never received a response. I will never use them again."