"Reordered a different size and paid for it over the phone on 11/9/24 and the order still has not shipped as of 11/16/24.the status shows a shipping label has been created. That’s it. Very disappointed as I needed these jeans for a vacation that is coming up."

"I always have trouble ordering on line if I have a gift card."

"My phone experience was good. I was shocked to hear my Talbots card had been discontinued by the bank due to inactivity. I’ve been a customer for many years and had no inklings the bank had done this. Very disappointed. I liked being a Talbots member and customer. I purchase less now that I am retired but I always started my shopping at Talbots."

"Like the classic/ sporty style of Talbots"

"I always have to call to place my order. No matter how many times I change my password, the next time I try to log in, I am unable to."

"I did this review on my second call. I was hold for over 45 minutes both times. The first agent could not answer my questions about sending a gift and transferred me to customer service which disconnected the call. He also didn’t speak English very well. After another 45 minutes, I got a woman who was better. However, I was VERY DISAPPOINTED that they were unable to send my purchase as a gift! No guarantee that the price would be removed, no ability to send a card, no gift slip. This is NOT the Talbots that I was used to in the past."

"I was verysatisfied with my phone conversation."

"I wish there was a store close to my zip code 90069"

"I called back quickly after this phone call because I had forgotten to give a promo # for -$25. I spoke to another person who assured me she could add promo to my order. I never received a confirmation email."

"Your associate, Michael, provided outstanding service"

"Talbots has great customer service"

"I called, because an order for pickup was outright cancelled when it turned out to be actually still available through shipping. I find that an annoying practice at Talbots online."

"I contacted by phone because Talbots never sent me an email to reset my password, so I couldn't sign in."

"i came to store #7 in Canton,CT on Sat.,Nov.9 at 4:10pm to order an item; two associates couldn’t help me! So i called cust.serv."

"I ended up calling my order because I never got the screen questions which allowed me to give an answer as to what my problem was...I was trying to see what was in my bag before I ordered. The options I could click on asked me to place an order. I went around this several times before I finally hung up when I waited for someone to come on the call I placed. I think I will stop using my computer to place orders--I lost a lot of valuable time that day. When I called Talbots directly, the associate handled the problem --she got my order done quickly and at the same time was very understanding of how the computer experience had been."