"Please speak clearly when I call to place an order and I need the person to help me to pick out things that go together. Please be friendly too!!"

"One item was defective and now waiting for the replacement. Very disappointed in the way this handled. To replace an item that came to me defective, it has to be returned and if I want to get the same item, I am paying a higher amount...should be an even exchange or a better price for the inconvenience. Still haven't received the replacement item or a message letting me know if it has been shipped. What happened to the great Talbots customer service???When did Talbots out source their phone orders to Belize?"

"She clearly explained how I had sent an order to the bill paying department instead of right place ."

"The associate who helped me was extremely helpful. The only issue was the 35 minute wait to get to her. However she made me forget I even waited that long."

"Website showed out-of-stock in desired size. Associate checked further and qty. of one was in warehouse. We agreed that it might be a miscount but to attempt anyway. I have received an email that the item has shipped! Many thanks for her help!"

"Very easy to get to the department I needed."

"Person talking acted as if hard of hearing"

"I was very happy with the phone call. She was friendly and told me I would be refunded for the missing package. However, I still haven't been refunding. Now I felt like maybe it was a false promise. I reordered everything and received the new order but never the old order and it hasn't been refunded. My original package never arrived. We checked our Ring doorbell for the day it was supposedly delivered and nothing was delivered that day (original order 241019IE44137). I did get my second order (241104TD01470)."

"Ordered 2 sizes of same dress and can easily return 1 dress to myAlexandria, VA store."

"I like shopping with Talbot"

"It was fine, unfortunately I couldn't understand the associate at times. She seemed annoyed when I asked her to repeat herself. But she helped me resolve my issue and I appreciated that."

"The phone conversation was fine. However I spent a lot of time trying to place the order online and was ready to give up. Very frustrating"

"I called because I was having a difficult time applying a gift card to an on line order."

"Love the clothes, customer service and the quality of the clothes."

"I am pleased with the overall quality of products offered."