"Accommodated my request expeditiously."

"I was very satisfied with the person I spoke to the 2nd time about my blazer….the first person was ready to hang up n brushed me off…he sounded Asian…I had a question about my birthday credit n he answered incorrectly…"

"Quality of clothing is my first reason for shopping at Talbots. Whether on the phone ordering or in person shopping, the staff at Talbots has always been very helpful."

"It was a good phone experience. Talbots could switch from using ups to fedex for shipping."

"All great professional efficient easy resolution great customer service"

"Always a pleasant experience shopping at Talbots. Great quality and friendly understanding associates."

"I had the feeling I had awakened Kevin. He was not what I expected at all in a Talbots Customer Service person. He got better at the end."

"Advised delivery time was 2 weeks. I have always received products in 7 days or less. No response to that question."

"The agent was helpful, positive, and skillfully handled a return/reorder in a pleasant and professional manner. I will rave about Talbots to anyone who will listen!"

"The prices are high so I only shop there when I have a promotional code. I shop there for my mother in law. The representative on the phone was super nice and helpful."

"The associate I spoke with was top notch. I wish all customer service personnel were that great. I would hire her in a second. She was so kind, patient and helpful and took the time needed."

"I wanted to speak to a woman about fit. A woman was supposed to call me back but never did. Lately it has only been men answering and men in the customer service department. My Talbot store closed, and making returns has been very challenging. I have made several calls about returning item to get a return label, at this point I rather not go through this."

"I do not get the notices or REWARDS until the day of or I have even gotten them after the valid date to use them. I know your not a post office but could you send them sooner? The person who helped me was very kind and allowed me to use the one I had that expired because of this. I waited for 35 minutes the night I tried to add something to my order and gave up. I do love Talbots and hope to continue shopping but the postage is getting high and I live 100 miles from a store so I don't get a chance to get there often. I would think if a costumer has been with you for 20 or more years they should get a break on postage! Thank you!"

"Excellent customer service in US"

"It was an older man on Saturday. He was a little snippy at first. I started to hang up and call back to get someone else. Then I asked him if he got up on the wrong side of the bed. He said I get up on the same side every day. I said you are not nice. Then he was nice after that."