"The quality of clothing has declined. It makes me very sad! Also I know short sweaters and jackets are in style but not for people who are little heavier. You need a mix of both."

"Great to have a phone conversation on a Sunday evening. Very easy t0 understand operator..resolved my issue quickly. Thank you!"

"Phone experience fine but prefer to visit store. However, you closed the store you had in Huntersville,NC South Park and Gastonia (small store) are not convenient."

"This experience was too lengthy to put in writing, but I am so impressed with your staff and the resolution I will be a lifetime shopper.. I finally received the o order as I placed it and it is perfect."

"Customer service was so helpful thank I bought more than I had planned. Not sorry."

"For the second time I was told that I would receive an e-mail confirming the application of my birthday discount to my recent purchases. NO SUCH E-MAIL!!! Unbelievably poor service. I still have no written proof of my prices."

"Right now I am wondering when my item will be sent out. Tracking states a label has been created."

"Long time customers should not have to pay to return items. Please employ “ English speaking” ustomer service people. Cannot understand them at all !!!!!!"

"Four weeks ago the area I live in was totally devastated by H. Helene. The Talbots store was destroyed. The representative helped me to have a satisfactory way of exchanging an item that I had ordered and that was too large. I was able to exchange it without adding any further cost or having to travel to another town to do it. She was empathetic yet professional."

"Customer service over the phone was made easy, helping me find an item and ordering. On"

"Tried to track order. Confirmed in stock. However, received cancellation and then had to call a third time. All my responses deal with the last person I spoke with. A new order had to be placed. YOUR FACILITY HAS AN ISSUE IN THE WAREHOUSE."

"I love working at Talbots. I love the products and our customers. My coworkers have become wonderful friends to me."

"3 cheers for Mara. And honestly, I prefer a woman customer rep when speaking about women's clothing"

"System was down. Because of Hurricane Helene my payment was 1 day late. I was calling to make sure I did not get a late fee. Representative was rude. Not resolved because Talbots system was down."

"Would love to see more cotton-rich and side-zip pants!"