"Placed an order by phone with an associate, product sent to my address of four years ago, even though I had given him the correct, present address."

"Talbot representatives ALWAYS Professional, polite, do their best to understand your issue and make every effort to solve your problem!"

"No problems ever with phone contacts!"

"I'm very happy with Talbots."

"Explained 1 item was missing from my order to Customer Service Rep. Replacement was received promptly."

"Kelly was a delight to deal with."

"employee was pleasant, knowledgeable and resolved my issue"

"I made more than 1 call and the first ones were not the best! I could not understand their dialect and one call ended before I had info and then finally had a very kind lady that took care of e ery thing quickly ! I am not unhappy with any of this ! They all were doing their job!"

"This representative was such a delight! She did an outstanding job!!!"

"Because of a more than 15 min wait to place an order, I elected to be called back.. told I would not loose my place in line. I was never called back. I called again about 4 hours later and was able to place the order. Big waste of time on hold even waiting to be given the call back option."

"Just looking for my order?!"

"The phone associate was very helpful, pleasant, and knowledgeable. And she helped me decide best course of action of exchanging items that did not fit. I am not sure there is anything to improve"

"The last two times I’ve called I have gotten through quickly, which is great! Prior to that the wait was very long and I didn’t always get a call back when I left my number and requested one. The sales people are always very good, it is just a matter of being able to get through that has been an issue."

"This Talbots employee was the most professional, kind, understanding and go above and beyond I have ever had. She took the time and made my incorrect address correct and my wonderful merchandise will be here Thursday Please recognize and thank this employee I am a recent cancer patient and she made my day!!!"

"Very easy and took no time."