"I was unable to place an online order using my rewards. When I logged in, it clearly showed I had rewards available to use. After shopping, upon check out, your system said I had no rewards available. It made me angry!!! I called Customer Service and in order to use my rewards, I needed to place my order over the phone. Very unsatisfied ... Talbot's needs to address this issue promptly. The customer service agent said it was a known issue."

"Very happy with phone service. Nice to talk to someone who speaks English!"

"English speaking associates because I am hearing impaired and accents make understanding harder."

"Customer Sevice agent was understanding, kind and courteous. He was willing to assist ensuring my needs were met."

"Talbots is my go to store. I don't care anything about going to any dept store."

"Excellent customer service! Thank You! Shopping at Talbots is always a pleasure."

"The person could not place the order properly- he calculated a price more than online. He redid it and now I have excess charges on my account and received an email about a robe I did not order and I will have to call again to fix it."

"Unfortunately, Talbots sends so much material whether on-Line or mail, I tend to get confused, like this latest order, I ordered the same sweater twice so I have to return one."

"My call was primarily to ask why my old address was still on the account and why changing it is so difficult. A C S Rep should be able to make the change … with 1 phone call."

"Bill was wonderful. Just wish I could access Talbots online. There is nothing wrong with my internet."

"It was an excellent experiencel . Person I ordered from was very helpful and I could hear every word he said. His English was wonderful."

"This was my third call to get a promised credit on my account. Since the promised credit never got recorded on my credit card statement, I received a $21.68 late fee for not paying $8.95. I was told I couldn't get the credit now because too much time had passed. This was Talbot's fault, not mine. I was offered a $25 rewards certificate which was very difficult for the representative to deliver. She ended up using voice mail to deliver the information. She said after a long time on hold, that it couldn't be emailed. I find that Talbots system are very inefficient and ineffective. The communication between Talbots and their credit card bank is very poor. After shopping at Talbots for 20 years, I will hesitate to make another purchase."

"The person I spoke with seemed very disinterested....background sounds were almost as if she was at the beach or on a boat. The call took what seemed like forever to complete. Merchandise hasn't yet arrived so I don't know if call was successful."

"After three weeks of looking, my second order arrived today!"

"The associate was great! She listened to my problem and solved the issue."