"April was the associate I spoke with and she was able to correct my issue I had placed a order and the wrong size was sent she reordered the correct size"

"I placed 2 separate orders, and both representatives were patient, outstanding, and really went over and beyond in terms of customer satisfaction."

"Excellent and professional customer service!"

"Your customer service is not as friendly and knowledgeable as before. Talbots was always very classy. The agents now have no idea of what is going on, and some don't understand English. Makes for a frustrating call"

"Still have not received skirt."

"The first operator was horrible. Called back again and got a lovely operator. The second one was marvelous"

"She listened very carefully and resolved my problem quickly"

"Disappointed in the quality of the merchandise I purchased"

"My problem was resolved wuickly"

"Associate provided me with a logical and empathetic explanation to my question about premier status for Talbots charge card. He informed me that annual spending requirement had been lowered (this had not been communicated to me previously). Great job!"

"Talbots have the nicest and most helpful personnel, both phone and store. but I hate the South Austin store closed."

"This phone experience was very good, my issue was resolved."

"The customer service representative that assisted me with my denim order was great. She took all my information correctly and efficiently without having to repeat anything. This was the smoothest placing and order has ever gone."

"talbots provides a constant tasteful classic design in clothes"

"It’s very frustrating to try to speak to a PERSON not a machine."