"They shipped the wrong size bras, not even close, to the size she ordered. Then trying to exchange the unopened items for the correct size found they were out of stock. Returned the items, but had to pay return shipping. So out the return shipping costs and have tried with several emails to get them to refund the cost to return but never get an answer when I requested reimbursement for the cost to ship back the product that they sent in the wrong size except for stock emails that ignore my emails to them. It was only $6.45 to return, but that was 1/3 the cost of the items. We will not deal with the company again after this experience. Very poor customer service.

Update: Thank you for the fast response thru this site. "

"Tanga is truly one of the BEST online merchants I have dealt with. I feel very uncomfortable around large groups of people, so shopping is very hard for me. I started doing most of my non-grocery shopping online about a year ago.
I have made several purchases through Tanga, and I always receive my order when it's due, and for outrageously fair prices.
Recently, I had a problem with an order. The items came, but they were giving me trouble. It was past the 30 day refund window, so I chalked it up to experience. I sent them off an email to let them know the issues I had experienced, so they would be aware of a potential problem.
I was absolutely floored when my bank let me know that Tanga had credited my account for my full purchase price. This was totally unexpected!
Not only do they offer great products, prices, and shipping time with a very small staff, Tanga goes above and beyond to provide phenomenal customer service and professionalism one would expect from a company much larger. (Say, perhaps, Amazon ...)
I would (and do) recommend Tanga to anyone who wants great deals with even better customer service. Tanga ROCKS."

"I've purchased a few things off the Tanga website...all great! Supergreat prices! Keep it up Tanga , I'm a broke mommy that loves cool stuff at great prices! :)"

"I like this site. Has a good variety of items and good prices.
Did have a little trouble getting a couple of my items delivered, but were very willing to help and got it taken care of.
Excellent customer service."

"Visiting Tanga's site is a great experience. Their 'finds' are always interesting; service is prompt and efficient; and I think their staff "rock"..."

"After almost 2 months finally got a refund for items that I did not receive at Christmas which included about 8 gifts that I had to replace at the last minute."

"Tanga seems to have really good deals, but you have to know what you are buying. Just recently I ordered a two pack of active shorts that were a real bargain. However, you didn't know which brand you were getting (either New Balance or Champion). I really wanted the New Balance because they are a more upscale brand. I called the company, but I was told that the warehouse people do the choosing. I was a little disappointed when I received the cheaper brand, but for the price I paid, they were still very inexpensive. Shipping is slow, but well worth it. "

"I have normally had a good experience with Tanga, however, I ordered an item for my sons birthday and received an email over three weeks later stating that the item was not available. I thought I allowed plenty of time for shipping as his Birthday is two days from now. They did send me a refund notice. "

"Horrible experience. Ordered headphones 11 days ago and they still have not been shipped. What a joke. Will never do business with again!!!! Not worth the hassle. "

"I purchased an item from Tanga that was not what I expected. As an aside, on an unrelated post, I mentioned this. They were very quick to acknowledge my concern and, to my surprise, they sent me a Gift Card to compensate me. I never asked to be compensated. I have been happy with most items I have purchased from Tanga, but it's great to know that if I ever have a problem, I can rely on their exceptional customer service. I would highly recommend Tanga."

"I am very happy with my entire ordering process with Tanga. My order was confirmed, shipped and received very quickly and my goods were exactly as described online. I will be ordering from them again."

"i bought a print that was misidentified as being by the artist banksy, it was not. wrote to tanga, told them that i wouldnt return it but wasnt quite satisfied either, i got confirmation that they got my email and would receive a reply soon (only been a month, maybe ill hear something yet), but no response, no apology, no oops, nothing, thats all i truly wanted, i like the print, its just not what it was advertised as being, dont want a refund but an apology would have saved the day,customer service was truly lacking in my experience and customer service is my dealbreaker when dealing online, buy at your own risk, what i got for my money was a 12 year old feeling like an idiot when he showed off his prized banksy and was told that his mom lied to him

so today i get an email from tanga,
Hello,

Thank you for contacting Customer Service. Sorry for the delay in getting back with you and I am sorry for the misunderstanding. Per the product page, it lets you know that it is a reprint . Again, I am very sorry.

Thanks,

TangaKim

heres my answer and please dont spend your money here,they dont care enough to read their emails, here is my response!

i knew it was a reprint, it also said it was a reprint of a print of a drawing done by the artist BANKSY, my son wanted a BANKSY drawing, the ad i bought from said BANKSY prints, i ordered a BANKSY print, your ad said BANKSY prints , i dont care that it was a reprint, i didnt expect an original artwork , i expected what you offered which was a BANKSY drawing, really not a good idea to try and act like i made a mistake, you sold me a print that was SUPPOSEDLY originally drawn by BANKSY, if youd quit playing , cover our asses to look good, and actually read one of my emails, youd see that my complaint was not that i got a copy of a BANKSY work, i knew it was a reprint, but you told me it was a reprint of a BANKSY print, it was a reprint of a drawing done by another artist, i wanted a BANKSY drawing, you sold me a reprint of a drawing that was advertised as done by BANKSY, and i was willing to let it go, i liked the idea of a small company, i spent my money with you for that very reason, i wrote you a letter telling you that the print was not done by BANKSY, my original thought was to let you know that the people that YOU bought it from misrepresented it to you, i figured id help you out by letting you know what happened and maybe you could tell them that they sold YOU a falsely represented item, wasnt mad at you at all, but now youve turned this around and said, oh youre an idiot, they were advertised as a reprint, when did i say anything about a print/reprint issue? ill type this real slow so maybe you can finally understand the simple facts,
fact 1- i saw a BANKSY reprint on your site and ordered it
fact2-i sent you my money
fact3-i received the print
fact3-the drawing was not done by BANKSY
fact4-i wrote and told you that
fact5-you waited a month to send me a reply(only after i posted a review online)
fact6-your reply is rude and tries to say that i created the problem
fact7-i will never spend another dollar at your site and will LOUDLY caution others to not spend theirs there also
fact8-its a shame!"

"Tanga is one of my favorite sites. I love the wide variety of products and the low prices. I am a big fan. I check the site everyday. They also have exceptional Customer Service. I have e-mailed a couple times and they are quick to respoond and very helpful and FUN!!!!! I love Tanga!!!!"

"Tanga always has great deals, low prices, and fast shipping.

Their customer service is excellent!"

"Very slow shipping and sent wrong item on this order. Currently still working with Tanga on getting the correct item, the email exchanges have been very slow on this issue also. In the past I have had other issues with slow shipping, that is from the time the order is placed till the item actually leaves the site, I know Tanga has no control once it leaves their site."