"Everything we've bought so far has been better quality than we expected for the low cost. It's great when that happens. "
"They were quick to get a response back to me.
They made it easy to order what I needed without a lot of fanfare and extra steps."
"They said they have in stock the part number: ETKN weller, I bought 55 pcs and they did not have the parts. The did not sent any part. They did not sent any email to let me know about the problem. Now I have to claim the return of the money. It is a wate of time and I don´t konw if they will return the money"
"I just needed one small part. A tapered needle soldering tip for my Weller Pyropen. Tequipment had it, shipped it within a day. It's not an expensive part, but it is important to me. This is my first purchase from Tequipment, and it was a positive experience. "
"After 20 years with my Hakko 808 it was time for a new tool. I chose the Hakko 301 and found it at TEquipment. It arrived in less than a week and works great. Looking forward to many years with this desoldering gun."
"Was sent the the replacement test leads for my Fluke multimeter. The ones shown on the web site had 90 deg. angled meter plugs. The ones they sent me had strait plugs. The rep. wanted a picture. Which I did not have the capability of sending. He argued with me. Stating It was policy for me to send a picture. I asked to speak to his supervisor. His supervisor told him to tell me that to send them back un opened. I agreed. He said they would send me return labels email. I still have yet to receive the email or any confirmation email on the order to return. Since then Ive re ordered name Brand test leads at an additional cost to me."
“Hello,
Thank you for bringing this matter to our attention. After carefully reviewing your orders and calls, we have confirmed that the images on our website, which are sourced directly from the manufacturer's website, are indeed incorrect. We have contacted the manufacturer to request updated images and our team will update our website accordingly. We apologize for any confusion this may have caused and want to assure you that there was no intention of a bait and switch.
We would like to offer a full refund for your Pomona order. You do not need to return the leads to us, as they are yours to keep. Additionally, we have contacted the team members who handled your call to review their approach and ensure it meets our high standards. At our company, we request images to verify that the warehouse shipped the correct product and update our website accordingly.
Again, we apologize for any inconvenience caused and hope to have the opportunity to work with you again in the future.”
"Fast shipping, fast response."
"My Milwaukee meter was in my hands the day after I ordered. "
"I never have to wait on an order or wonder about the status. Everyone who has communicated with me for my orders has always given me great customer service. "
"No problems with the order."
"Easy to find wide range of parts for my older solder station."
"Meter arrived in perfect shape and well ahead of expected delivery time. A nice piece of equipment for DIY or hobby projects; cited in Platt's Make: Electronics 3d Edition."
"from beginning to end, the ease of ordering until receipt was flawless."
"No problems with order, Had it several days before I expected. Will defiantly will do business with them again"
"prompt and efficient service, decent prices."
A rep from Tequipment.net / InterWor, TouchboardsBrian, has responded:
“Hello,
Thank you for reaching out to us regarding your recent order. We apologize for any confusion or inconvenience caused. Upon reviewing your order details, we see that it was placed and set to ship via Ground. While we do make all reasonable efforts to initiate shipment and schedule delivery as close as possible to your requested delivery date(s), we understand that there may be instances where our customers require their items by a certain date. In such cases, we encourage our customers to call us to confirm the availability of the items and to discuss shipping options that can ensure that the items arrive by the required date. Rush shipping is also available for an additional fee, and we would have been happy to provide you with this option had you contacted us. We regret any delay in providing you with the most up-to-date shipping information and apologize for any inconvenience caused. As a gesture of goodwill, we have refunded your shipping fee for this order. We value our customers and always strive to provide the highest level of service. If you have any further questions or concerns, please do not hesitate to reach out to us.
Thank you for choosing TEquipment and we hope to have the opportunity to serve you better in the future.
”