"It's brand new but packaging was damaged. That the reason they won't get 5 starts."
"I talked with dan and dan the tech and order boys and they stirred me in the right direction to buy the right soldering pump. The FR 301-03/P. a wonderful pump and with accessories. The sales team are great people to
work with. The website has a lot of good value pricing for the things we need for working with electronics parts and boards. Thank you guys for all your help
sincerely / GEORGE"
"It was quick and easy will buy here again."
"I was shopping for a new Scope that would work with my Laptop and they had the exact Picoscope I was looking for and at a great price"
"Easy site to deal with and quick processing/shipping!!!!"
"The purchase process was smooth. The prices were great. I got answers to all of my questions. Will definitely do business again."
"Ordered early enough in the day to fall into their order review time and paid about as much for the shipping as the one product. One small, lightweight product, paid for overnight shipping, you would think that would set some flags. Grateful they had the product though, and I'm assuming I will get it eventually, someday.
2 business days after the order, it still has not shipped!"
"Anytime something is ordered there are multiple opportunities for things to go sideways. That was my case. Ordered a power supply and cable. Cable arrived and the power supply didn't. I contacted TEquipment and notified them of the issue. They were on top of it instantly, canceling the old order, creating a new order, and shipping it out with minimal effort from me. When everything goes as planned all companies are easy to do business with, but, when things go wrong, that's when you find out the priorities of the company and the dedication of the employees. TEquipment excels in both!"
"Great fast service. Only complaint is I don't have any idea when an estimated delivery date would be. That said I would recommend and definitely use them again."
"Extremely helpful and patient in resolving a order issue"
"I bought it, paid for the product, paid for the 2-day air freight and today, the day of receipt, I receive an email saying that it is out of stock and that it will be delivered in 4 or 8 weeks... lack of respect for the customer. They didn't ask if I would like to continue with the order. They imposed what was convenient for them. Bad company. very bad custom service."
“Hello,
I am sorry that you are not happy with how your order was handled. We have multiple shipping locations, and our stock levels change so frequently, unless we have stock in our main warehouse, we do not show quantity in stock on our website. I do apologize that you were not informed sooner. We are looking into our processes to see why it took 24 hours for you to receive an update and our agents will be coached as well. We thank you for pointing this out to us because without feedback from customers we cannot improve our processes. We do not collect payment until the item is shipping. If you are using a debit or international credit card, the bank may have withdrawn the funds from your available balance, but we did not collect any money. We hope that you will work with us again in the future.
”
"It was good! No complaints!"
"Great pricing. Quick on responses."
"Tequipment is an excellent supplier. The sales Team at Tequipment is very well trained, very profesional and very polite.
"
"Tequipment, is very well equiped and has an excellent people that can help with questions and recommendations, it's always great to buy materials from them. I haven't have a single issue"
A rep from Tequipment.net / InterWor, TouchboardsBrian, has responded:
“Thank you for bringing this to our attention. We understand this was an urgent order for you and have refunded your shipping charges due to the delay. Your order shipped on 2/21/2023 and is scheduled to be delivered by 10:30am today 2/22/2023 per the UPS website. We make all reasonable efforts to initiate shipment and schedule delivery as close as possible to your requested delivery date(s). However, please keep in mind that our delivery dates are estimates only and shipments may be affected by factors outside our control like weather and holiday delays, or shipping errors caused by the shipment carriers. We receive our tracking numbers after the close of business, which can make it seem like an order is not shipping when it actually has. We make every effort to get your tracking information to you in a timely manner. To best serve our customers and keep our costs as low as possible, we follow stringent fraud screenings, and this can also delay orders, particularly for first time customers. We hope that you give us another opportunity to work together so we can win back your trust!”