"On the first one I ordered and paid for 72 PC1604BKD DURACELL 9 Volt Batteries and 144 PC1500BKD DURACELL AA Batteries and 144 PC2400BKD DURACELL AAA Batteries. They changed my order (without my consent) to say 24 PC1500BKD DURACELL AA Batteries from 144 (they did not change the other two) then proceeded to ship only 12 of the 9 volts, 24 of the AAs and 24 of the AAAs after billing me the full amount.
One the second one I ordered 144 MN1500BKD DURACELL AA Batteries and only received 24.

Then after filing non-shipment claims for both orders on Paypal requesting a partial refund for hte items not shipped and they've never responded.

This amounts to fraud and bait and switch, both illegal in any book. It appears I am not alone here and my State Auditor has a case building against them. I will be adding my evidence to the list if not resolved soon."

"TheNerds listed a Bluetooth headset in the item description, complete with all details including picture and specifications. They then sent me a bent piece of wire which was a replacement ear support for the bluetooth headset in question.

They also overharged my credit card - the order was $11.98, confirmed by email receipt - and they charged me $19.99.

Do not order from these jokers - the last thing you want is them having your credit card info."

"Thought I was getting a good deal on batteries. Nope, they sent 24 of the 144 batteries I was expecting. When I complained they said I could send them back--at my expense. This is the response I got from their customer service when I asked them to either send the rest of the batteries or send me a prepaid shipping label:

I apologize sir but we will not be sending any more product nor will we be picking this up.

Andy Reeves

Painful way of doing business. I'll let VISA deal with them."

"The nerds lost my order, after sending a confirmation for receipt of payment. Two weeks later, no notification. Worse - three calls were made to their customer services over two days. On hold over 30 minutes for two of the calls before I hung up, 25 minutes for the third call, it was answered but immediate disconnect. Called their sales line, on hold three times 3-5 minutes each time before being transferred to the same que I was in before. The sales guy said they were experiencing high volume of calls because they had sold a bunch of bad batteries. Tried to cancel the order but since they couldn't locate it, they couldn't cancel it. Also, bought a Toshiba notebook from them a month ago. I plugged it into an external monitor and it didn't work. They refused to give an RMA and said Toshiba was responsible and they didn't do any returns on Toshiba. Don't expect much from this company and you won't be disappointed."

"The only good thing is fast shipping.
Ordered product, paid, sent 1/6 the quantity ordered and was even confirmed in the email and online, then they sent the packing slip with another number said they made mistake and management will not pay for return shipping...
Absolutely crooked.The current price is 2x retail for what they sent me.
Will update and buy from them if made whole"

"I ordered 144 AA and AAA batteries from thenerds.net. I received only 24 batteries. I sent an email and received no reply. I called and was on hold for 30 minutes before a rep answered and said there was an error on the site. If there was an error, why not just cancel my order and inform me? Instead they shipped something that I did not order. They said they would refund my purchase but would NOT pay for shipping. So that means I get to pay 8 dollars for their mistake. It was my first and last order from this site."

"Beware - deceptive part descriptions. They listed: 1 DURMN1500BKD DURACELL/BATTERY,COPPERTOP,AA,144
Anyone would see that as 144 batteries - there was no quantity listed on the web page. But they shipped 24. They offered RMA, but the cost of shipping is prohibitive. I should mention that they charged $9.99 for shipping which indicates that they may have based this on the weight of 144 batteries but that they may have later decided that they would substitute the 24 pack."

"On 12/10/2008 I placed an order for 144 AAA Duracell Procell batteries from TheNerds.net for a total of $15.98 including shipping. The item description was “BATTERY,ALK,PROCELL,AAA,144”. I received my shipment on 12/11/2008, but it only consisted of 24 AAA Duracell Procell batteries. The item description had been changed to “BATTERY,PROCELL,AAA,24/BX” on the enclosed packing slip.

On 12/12/2008, I called TheNerds.net Customer Service at ***-***-**** and spoke to Eric at ext 120. I told him of the quantity discrepancy. Eric informed me that they knew they had a discrepancy with the quantities and attempted to cancel the orders before they shipped. Unfortunately, some of the orders were not caught in time and were shipped. Eric told me to check my email for return instructions. I asked him about a return shipping label, and he told me that the return email would have complete instructions.

I received the RMA email a few moments later, but there was no return shipping label. In fact, the RMA email stated “All returns must be shipped freight pre-paid.” I called Eric back and told him that I would not pay for the return shipping charges as this was their error. I told him that TheNerds.net should be responsible for the return shipping charges in this instance due to their error. He told me that they would not pay the return shipping charges. I told him that I would dispute the charge with PayPal and he told me “Fine.”

TheNerds.net exhibited poor and deceptive business practices in this instance. This appears to be a “bait and switch” tactic – I ordered 144 batteries as described on their site, and then they changed the description / quantity and only shipped 24 batteries. If it was a simple error as Eric first told me, then TheNerds.net should have just emailed me a prepaid return shipping label, and refunded my purchase price.
"

"As an addendum to the review below, it turns out that the 2nd item that I had ordered from thenerds.net, which they told me they cancelled all orders for that item, was actually cancelled for delivery, but they still charged my credit card. So, there are two issues. One was the combination of false advertizing, horrid business practices, and speaking to customers in a very nasty and demeaning manner; the second is that they charge for merchandise which they choose not to deliver.

My credit card company did take the charges off my credit card for thenerds.net, and the Better Business Bureau is investigating--although I don't understand how my claim can negatively impact their current rating of "F."

Original complaint:
I just filed a complaint with the Better Business Bureau against thenerds.net.

Here are the specifics of my interaction with thenerds.net over the past few days. I agree with other threads in this forum that they are guilty of misleading advertising and deceptive business practices, and that they are downright nasty and demeaning to speak with over the phone. I would caution everyone to avoid them regardless of how good an offer looks, because it will probably be false, and it will cost you more than you bargained for.

On thenerds.net website on December 10, 2008, they advertized a product, MN1500BKD DURACELL BATTERY,COPPERTOP,AA,144 for $21.99 plus $9.99 shipping and handling. A box was delivered the next day, 12/11 containing a box of 24 of these batteries, not 144. Please note that these batteries are sold in 144-packs. I called thenerds.net as soon as they opened and spoke with the Customer Service Supervisor (Eric) and later called again and spoke with the person to whom he reports (Robbie). They said that they would refund the purchase price if I paid the shipping cost back to them. Their stance is that although the description of the product said BATTERY,COPPERTOP,AAA,144, it never said 144 quantity. Yesterday 12/11/2008, thenerds.net changed the website product description from showing 144 to show 24, not 24 quantity, and today, 12/12 they removed the product from their website altogether. I can walk into a Target store and purchase a 24 pack of the extended life of this brand’s batteries for ½ the price that thenerds.net charged for what they shipped, but thenerds.net feels justified in their deceptive business practice. I would like the product that was advertised for the price it was advertised. Since that will most likely not happen, I do not want to pay shipping charges on a product that was the result of a deceptive business practice and that I do not want for an exorbitant price. "

"Very good experience, ordered on Black Friday through coupon code that, though probably an error and caused losses for the company, was honored, and my drive is delivered today. Would definitely buy from again."

"FAST SHIPPING AND EXCELLENT PRICE AND PRODUCTS. Will definitely do business with again. Highly reccomend!"

"Wow! Very impressed with the service. Ordered on Friday and had it on Monday. Would definitely shop here again."

"I'm here to give TheNerds.net to give them a big thumbs up for honoring their Black Friday coupon (although at the time I thought it was just a crazy BF promo). After reading about the experience of others in the past, I believe they may be turning over a new leaf.

For what its worth, I ordered on Friday at 4AM and received my shipments today. Thats damn fast service as far as I'm concerned. TheNerds.net have earned a spot in my Bookmarks.

Well done!
"

"I was very impressed at the speed they shipped me my thumbdrive. I ordered on Thursday (Thanksgiving) and had it in hand on the following Monday. The price was excellent and so was the service. I will definitely do business with them again."

"Great store. Everything came at very fast speeds, 4 days. Really good deals on all items. Saved Black Friday for me. Thanks Guys!"