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Product & services pricing
3.89/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
4.63/5
Return/Replacement policy:
0.00/5

Verified
5/5

2021-02-23

"All reps have been great to deal with!@!"

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Designer
Overall customer service

Rep reply posted 2021-02-24
A rep from The RTA Store, rtastore, has responded:

“Thank you so much for your order, we’re thrilled to hear you’re happy with the customer service you received. If you need anything else or have any other questions, please don’t hesitate to reach out!”


Verified
4/5

2021-02-23

so far so good

"I worked the Jennifer on my design, and she was on top of everything, answered my 1 million questions, changed my designs unlimited amount of times.... I thought she got a exactly what I wanted to did a great job designing... I can't speak for any of the products as I have not seen them in person yet"

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Designer

Rep reply posted 2021-02-24
A rep from The RTA Store, rtastore, has responded:

“Thank you for using our free design service, we’re glad you found it helpful! If you need anything else at all, please don’t hesitate to reach out to us :)”


Verified
5/5

2021-02-22

Lorine Rocks

"Lorine was fantastic - she was fast - she responded and it was easy dialogue even thought it was email and not phone we totally were on the same page. and it was done within a week."

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Designer
Overall customer service

Rep reply posted 2021-02-24
A rep from The RTA Store, rtastore, has responded:

“Thank you for your review! We're thrilled Lorine was able to get everything done for you so quickly! If you need anything else at all, please let us know!”


Verified
5/5

2021-02-22

"Great experience. Nicole was awesome!!!"

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Designer
Overall customer service
Pricing of products and services

Rep reply posted 2021-02-24
A rep from The RTA Store, rtastore, has responded:

“Thank you so much for your review, Nicole will be thrilled to hear she was helpful in your design process :) If you need anything else, please let us know!”


Verified
5/5

2021-02-22

"Working with Jason was awesome. He was patient and very helpful throughout the process. I recommend The RTA Store very highly."

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Designer
Overall customer service
Pricing of products and services

Rep reply posted 2021-02-22
A rep from The RTA Store, rtastore, has responded:

“Thank you so much for your review! We’re so thankful for your recommendations, that’s one of the best compliments you can give us! If you need anything else at all, please don’t hesitate to reach out!”


Verified
5/5

2021-02-21

Great designer

"Worked with Katrina Farnsworth, very knowledgeable, helpful, and very patient. Thank you!"

Detailed Review Benchmark + -
Designer

Rep reply posted 2021-02-22
A rep from The RTA Store, rtastore, has responded:

“Thank you so much for your review, Katrina will be thrilled to hear she was helpful in your design process :) If you need anything else, please let us know!”


Verified
5/5

2021-02-18

Thank you!

"Virginia was very helpful, responsive, and informative. I thoroughly enjoyed working with her on the design and appreciated her ideas and suggestions to meet the desired feel and organization I was looking for in my new kitchen!"

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Designer
Overall customer service
Pricing of products and services

Rep reply posted 2021-02-19
A rep from The RTA Store, rtastore, has responded:

“Thank you so much for your review, Virginia will be thrilled to hear she was helpful in your design process :) If you need anything else, please let us know!”


Verified
5/5

2021-02-15

Mudroom and Pantry Makeover

"I worked with Kacey S. of the design team who assisted me in developing a layout for my pantry. She was very knowledgeable and patient has I continually made adjustments to the design. I look forward to receiving the cabinets and completing the makeover. "

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Overall customer service

Rep reply posted 2021-02-17
A rep from The RTA Store, rtastore, has responded:

“Thank you so much for your review, Kacey will be thrilled to hear she was helpful in your design process :) If you need anything else, please let us know!”


Verified
4/5

2021-02-14

"The cost of the decorative panels and fillers are a bit much when comparing how cheap it is to buy and paint your own. Other than that, Great experience"

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Designer
Overall customer service
Pricing of products and services

Rep reply posted 2021-02-17
A rep from The RTA Store, rtastore, has responded:

“Thank you for your review! We’re glad we were able to help :) We do run sales often to try and bring the costs down of all the items so always be on the lookout for those and if you need anything else at all, please let us know!”


Verified
5/5

2021-02-14

Better then Big box store!

"way better then big stores especially if you know what your layout is.
"

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Designer
Overall customer service
Pricing of products and services

Rep reply posted 2021-02-17
A rep from The RTA Store, rtastore, has responded:

“Thank you for choosing us, we really appreciate your business and glad we were able to help with your remodel! If you need anything else, please don’t hesitate to reach out!”


Verified
5/5

2021-02-12

My Fourth kitchen through the RTA Store.com!

"Ryan, in the showroom, Michele, on the phone, and Rachel in Design were all very helpful in completing my order, and getting for me the best deal, and discounts available."

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Designer
Overall customer service

Rep reply posted 2021-02-17
A rep from The RTA Store, rtastore, has responded:

“Thank you so much for your order, we’re thrilled to hear you’re happy with the customer service you received in all the different departments :) If you need anything else or have any other questions, please don’t hesitate to reach out!”


Verified
5/5

2021-02-12

"Remi was very good gave us couple great suggestions, very helpfull"

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Designer
Overall customer service
Pricing of products and services

Rep reply posted 2021-02-12
A rep from The RTA Store, rtastore, has responded:

“Thank you for using our free design service, we’re glad you found it helpful! If you need anything else at all, please don’t hesitate to reach out to us :)”


Verified
5/5

2021-02-10

sample order

"have only ordered a sample so far but the customer agent via the online chat was very helpful in answering questions about timelines"

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Overall customer service

Rep reply posted 2021-02-12
A rep from The RTA Store, rtastore, has responded:

“Thank you for your review, we’re glad you used our chat service and found it helpful! Please let us know if you need anything else!”


Verified
5/5

2021-02-10

awesome people

"Crystal helped me out a lot with my last purchase and Jed helped me out a lot with this recent purchase. What a great helpful group of people. I would not be able to imagine the size of this company. But it feels like your friends own it. Absolutely fantastic!"

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Overall customer service

Rep reply posted 2021-02-12
A rep from The RTA Store, rtastore, has responded:

“Thank you so much for your order, we’re thrilled to hear you’re happy with the customer service you received. If you need anything else or have any other questions, please don’t hesitate to reach out!”


Verified
5/5

2021-02-09

Quality Cabinets with such great workmanship

"We are very pleased with our cabinets from rta Store and have ordered from them multiple times. There customer service is exceptional and they are always willing to help make things right."


Rep reply posted 2021-02-10
A rep from The RTA Store, rtastore, has responded:

“Thank you so much for your order, we’re thrilled to hear you’re happy with the customer service you received and with the quality of the cabinets! If you need anything else or have any other questions, please don’t hesitate to reach out!”