ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.91/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
4.86/5
Return/Replacement policy:
0.00/5

Verified
5/5

2021-02-18

Thank you!

"Virginia was very helpful, responsive, and informative. I thoroughly enjoyed working with her on the design and appreciated her ideas and suggestions to meet the desired feel and organization I was looking for in my new kitchen!"

Detailed Review Benchmark + -
Designer
Overall customer service
Pricing of products and services

Rep reply posted 2021-02-19
A rep from The RTA Store, rtastore, has responded:

“Thank you so much for your review, Virginia will be thrilled to hear she was helpful in your design process :) If you need anything else, please let us know!”


Verified
5/5

2021-02-15

Mudroom and Pantry Makeover

"I worked with Kacey S. of the design team who assisted me in developing a layout for my pantry. She was very knowledgeable and patient has I continually made adjustments to the design. I look forward to receiving the cabinets and completing the makeover. "

Detailed Review Benchmark + -
Overall customer service

Rep reply posted 2021-02-17
A rep from The RTA Store, rtastore, has responded:

“Thank you so much for your review, Kacey will be thrilled to hear she was helpful in your design process :) If you need anything else, please let us know!”


Verified
4/5

2021-02-14

"The cost of the decorative panels and fillers are a bit much when comparing how cheap it is to buy and paint your own. Other than that, Great experience"

Detailed Review Benchmark + -
Designer
Overall customer service
Pricing of products and services

Rep reply posted 2021-02-17
A rep from The RTA Store, rtastore, has responded:

“Thank you for your review! We’re glad we were able to help :) We do run sales often to try and bring the costs down of all the items so always be on the lookout for those and if you need anything else at all, please let us know!”


Verified
5/5

2021-02-14

Better then Big box store!

"way better then big stores especially if you know what your layout is.
"

Detailed Review Benchmark + -
Designer
Overall customer service
Pricing of products and services

Rep reply posted 2021-02-17
A rep from The RTA Store, rtastore, has responded:

“Thank you for choosing us, we really appreciate your business and glad we were able to help with your remodel! If you need anything else, please don’t hesitate to reach out!”


Verified
5/5

2021-02-12

My Fourth kitchen through the RTA Store.com!

"Ryan, in the showroom, Michele, on the phone, and Rachel in Design were all very helpful in completing my order, and getting for me the best deal, and discounts available."

Detailed Review Benchmark + -
Designer
Overall customer service

Rep reply posted 2021-02-17
A rep from The RTA Store, rtastore, has responded:

“Thank you so much for your order, we’re thrilled to hear you’re happy with the customer service you received in all the different departments :) If you need anything else or have any other questions, please don’t hesitate to reach out!”


Verified
5/5

2021-02-12

"Remi was very good gave us couple great suggestions, very helpfull"

Detailed Review Benchmark + -
Designer
Overall customer service
Pricing of products and services

Rep reply posted 2021-02-12
A rep from The RTA Store, rtastore, has responded:

“Thank you for using our free design service, we’re glad you found it helpful! If you need anything else at all, please don’t hesitate to reach out to us :)”


Verified
5/5

2021-02-10

sample order

"have only ordered a sample so far but the customer agent via the online chat was very helpful in answering questions about timelines"

Detailed Review Benchmark + -
Overall customer service

Rep reply posted 2021-02-12
A rep from The RTA Store, rtastore, has responded:

“Thank you for your review, we’re glad you used our chat service and found it helpful! Please let us know if you need anything else!”


Verified
5/5

2021-02-10

awesome people

"Crystal helped me out a lot with my last purchase and Jed helped me out a lot with this recent purchase. What a great helpful group of people. I would not be able to imagine the size of this company. But it feels like your friends own it. Absolutely fantastic!"

Detailed Review Benchmark + -
Overall customer service

Rep reply posted 2021-02-12
A rep from The RTA Store, rtastore, has responded:

“Thank you so much for your order, we’re thrilled to hear you’re happy with the customer service you received. If you need anything else or have any other questions, please don’t hesitate to reach out!”


Verified
5/5

2021-02-09

Quality Cabinets with such great workmanship

"We are very pleased with our cabinets from rta Store and have ordered from them multiple times. There customer service is exceptional and they are always willing to help make things right."


Rep reply posted 2021-02-10
A rep from The RTA Store, rtastore, has responded:

“Thank you so much for your order, we’re thrilled to hear you’re happy with the customer service you received and with the quality of the cabinets! If you need anything else or have any other questions, please don’t hesitate to reach out!”


Verified
5/5

2021-02-09

Closet Envy

"We are in the process of a MAJOR over hall. I reached out to RTA to assist in the design of our laundry room and master closet. Michelle got me in touch with Natasha for our master and Vicky for the laundry room. Both were extremely prompt and thorough to make sure we were getting exactly what we wanted.
We just ordered an amazing closet set up with an island, plenty of drawer storage and mirrored cabinets, I can not wait to see how it turns out!
Our laundry also has plenty of storage.
Both consultants made sure to utilize every ounce of space so we were able to capitalize on our project.
We will definitely recommend and use RTA store again for future projects!
"

Detailed Review Benchmark + -
Overall customer service

Rep reply posted 2021-02-10
A rep from The RTA Store, rtastore, has responded:

“Thank you for using our free design service, we’re glad you found it helpful and had a great experience with Natasha and Vicky! We would love to see pictures of your finished spaces! If you need anything else at all, please don’t hesitate to reach out to us :)”


Verified
5/5

2021-02-09

Great cabinets

"this is the 5th time i have ordered cabinets, arrive in great shape"


Rep reply posted 2021-02-10
A rep from The RTA Store, rtastore, has responded:

“Thank you so much for your repeat business, that is the best compliment you can give us! If you need anything else at all, don’t hesitate to reach out and we look forward to working with you again in the future :)”


Verified
5/5

2021-02-08

"This is my third order - the cabinets are quality, customer service is great, shipping simply ****. Lots of damage occurs in shipping. I would recommend better packing on each cabinet and placement on a short pallet vs long pallet. "

Detailed Review Benchmark + -
Overall customer service

Rep reply posted 2021-02-10
A rep from The RTA Store, rtastore, has responded:

“Thank you so much for your repeat business, that is the best compliment you can give us! We're so sorry if you had damages on your order, but rest assured our claims team will work as quickly as possible to get you any replacements needed! We appreciate the feedback and are continuously working with our suppliers to ensure better packaging! If you need anything else at all, don’t hesitate to reach out and we look forward to working with you again in the future :)”


Verified
5/5

2021-02-08

Excellent

"Kylie Marklin is excellent!"

Detailed Review Benchmark + -
Designer
Overall customer service
Pricing of products and services

Rep reply posted 2021-02-08
A rep from The RTA Store, rtastore, has responded:

“Thank you for your review, Kylie will be thrilled you're happy! We’re glad we were able to help and if you need anything else at all, please let us know!”


Verified
5/5

2021-02-03

great Info

"Quickly answered all questions. Ordered a sample"

Detailed Review Benchmark + -
Overall customer service

Rep reply posted 2021-02-08
A rep from The RTA Store, rtastore, has responded:

“Thank you for ordering samples! We highly recommend that before ordering cabinets so you can confirm the style and color are exactly what you want :) If you have any questions at all, please let us know!”


Verified
5/5

2021-02-02

"super helpful and flexible - thankyou! "

Detailed Review Benchmark + -
Designer
Overall customer service
Pricing of products and services

Rep reply posted 2021-02-03
A rep from The RTA Store, rtastore, has responded:

“Thank you for choosing us, we really appreciate your business and glad we were able to help with your remodel! If you need anything else, please don’t hesitate to reach out!”