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Product & services pricing
3.25/5
Chance of future purchase:
3.25/5
Shipping & packaging:
3.25/5
Customer service:
3.34/5
Return/Replacement policy:
2.50/5

Verified
5/5

2018-01-16

Science Project in Tampa

"Needed 150 pounds of cornstarch fast. Ordered through internet, fast and easy. I'll see it soon.

John Jenkins, Head Science Teacher, Dorothy
Thomas Center
"


Verified
4/5

2018-01-15

Fast, easy, and reasonably priced

"Webstaurant is one of the many wholesale venders I deal with and they are one of my favorite. The website is easy and straight forward. I love the rapid reorder! They are very close to a one-stop-shop for me."


Verified
5/5

2018-01-12

"I love shopping on Webstaurant, it’s the shipping costs I wish was reduced"


Verified
5/5

2018-01-12

I love ordering from Webstaurant

"Webstaurant is my favorite store to order equipment from! If i could get everything from them I would! "


Verified
3/5

2018-01-10

99% of the time they are great...

"I usually have no issues at all but I placed an order that had an address issue on it so the package was returned where I was then charged 11.00 for shipping and 9.72 for restocking. I chatted to find out why the package was returned and was told they reached out multiple times to my email yet I checked my inbox, junk and deleted and didn't see a single email. They require a phone number but didn't call?!?! really so I spent $20.00 to return an item I needed. I get that the address issue was my own fault but there should've been an attempt to get a hold of me to correct the issue. "


Verified
1/5

2018-01-04

Failed me now

"Didn’t get my $6.00 credit which I really needed this time."


Rep reply posted 2018-01-10
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Hello Scott, we would be happy to look into this for you. If you have a coupon code, it would need to be entered before checking out, in the cart page in order for it to be credited to the order. If you have that information please feel free to reach out to us at help@webstaurantstore.com and we would be happy to assist you. ”


Verified
4/5

2018-01-03

Fast and Mostly Reliable Products

"For the most part I have been very happy with Webstaurant. As a coffee shop we don't open many of our boxes immediately...cups, tops, etc.. So with Webstaurant having a strict rule on checking product before they will replace defects it has been a problem for us. While most of our items are fantastic, we have had the occasional cups that were made poorly or tops that don't fit, etc.. When we need them it's hard to have to wait or to have to repay for something that isn't our fault. Also, what company is going to go through 1000 cups or lids to find the 100 that are defective?? I don't have that kind of time. I would like them to change their strict rules here. Shipping is fast and a one time monthly fee for ALL shipping is FANTASTIC. Most of the chat specialists are awesome......For the most part I am quite satisfied with this company with the one exception noted above. "


Verified
5/5

2017-12-30

"I have a bakery and I get everything done on this site. From cups to cake containers and I never had a problem with them. Is easy to order and delivery is fast too.
I'm very satisfied!
"


Verified
5/5

2017-12-28

Best shopping experience ever

"Product description was correctly described in website, great quantity discounts, super fast shipping and everything arrived as it should, would definitely do business with in the future!"


Verified
5/5

2017-12-27

I browse on Webstaurant at least once a week! LOVE this place

"I originally found Webstaurant when I planned my first large party. The palm leaf plates were what sold me from the beginning and i havent looked back since! I shop here for almost every single event my business plans & i couldnt be happier. Iv placed countless orders & have only had minor issues with a handful which were ALWAYS resolved.. A+ for this site! "


Verified
5/5

2017-12-22

Love this site!

"This online store does a good job. Things ordered arrive in a timely fashion. Every now and then items can be a bit pricey.....but most of the time are very reasonable. Keep it up!"


Verified
5/5

2017-12-20

Userfriendly

"Lots of great products so I’ll be back often for quality kitchen and dining supplies!
"


Verified
4/5

2017-12-19

I am in love with this furnitures, very strong,charming and quality products.

"I am in love with this furnitures, very strong,charming and quality products, it worth more than what i ever thought of. I Never knew it would be very
nice until i bought from WebstaurantStore. The shipping is smooth and fast and i was not dissapointed.
"

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Verified
5/5

2017-12-19

Better prices than in stores

"Webstaurant store is a perfect website for quick necessary business purchases. Their website is easy to use and also gives you different options on the bottom of the page if you wanted to compare different products. Their prices are better than any local store and the best part is that a lot of the items include free shipping especially even larger items like coffee machines etc. Highly recommended."


Verified
3/5

2017-12-18

shipping is the problem

"found it was dramatically cheaper to break apart a shipment to save on an order, the prices fluctuate based on quantity wildly. The difference between buying 4 or 5 of an item is well worth checking before buying, price s on site are usually the stuff of dreams and I'm always happy with them, just not the shipping options"


Rep reply posted 2017-12-21
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Hello, thank you for providing us with a a review. As a bulk wholesaler, normally you will see greater savings with larger orders. Once your order gets really big it will switch from ground shipping to carrier shipping, which is when you really start to see significant savings. Once you reach that point you will notice a small jump, but you can then add large quantities of products with a minimum effect on shipping. Once you reach that common carrier shipment level, consider adding cases of everyday items; like soufflé cups for example. Chances are adding these items will have little or no effect on shipping costs, and your per item shipping cost could actually go down. ”