"it was very easy to place this order. found the site easy to use and will be ordering other items soon."
"Is the worst company in the world "
"This company is a rip off. Please please don't buy anything from this company. This is a horrible, Terrible ( wish I had more words right now) company to do business with.
Wish I had read the review before."
"I purchased an immersion blender that turned out to be defective. Webstaurant would not allow me to return it because it was defective and said I had to deal with the manufacturer. The manufacturer replaced the older model with a brand new model AND STILL Webstaurant would not accept a return so I am stuck with a blender that I no longer need. BEWARE of their very poor return policies and customer service!!! I will never buy another item from them AGAIN!!!"
"Avoid at all cost. This place is a toxic online store with zero support and a one way streak for the companies greedy needs. If they mess up your order? They dont give 2 cents. Its pretty much an oh well tough luck attitude. And as others mentioned they have the worst shippong methods and tactics ever. Both slow and expensive.
"
"I had heard of online shopping horrors but never experienced it for myself till Webstaurant Store. Save yourself the pain, shop with a company that values you the customer. "
"Before checkout, I was given the option for residential or business shipping. Since we are a business, I chose that option which was less expensive than residential. However, at checkout I was only allowed to select residential shipping. The price difference was negligible but as a small business, every penny counts. I was more peeved at the the fact that I was offered business shipping and if it was offered on the checkout page, it certainly was not in the "shipping method" drop down menu."
"A friend recommend while planning a Rehearsal Dinner for 100. Using again for a birthday celebration."
"These people rip you off in the sneakiest way possible. Even when you send a box back UNOPENED you are still charged a RIDICULOUS 30% "restocking fee" BUYER BEWARE! "
“Thank you for your review. I apologize that you did not have a positive experience when ordering from us. The reason we charge a restocking fee is because we want to continue to keep prices as low as possible for you. When an item is returned, there are additional costs associated with processing the return. Companies that do not charge restocking fees pass the costs of their Returns Department onto their customers through higher priced items. Instead of raising our prices and charging every customer for return costs, we only charge a restocking fee for items that are a standard return. If you choose to purchase from us in the future and have questions about an item prior to purchasing, please reach out to us via our live chat or email and we can answer any questions that you may have.”
"We had a very pleasant experience so far. Lets hope the order comes in on time and correct :) "
"LOVED the Basic Earth Botanical soaps 1.41. I bought them for our Air B&B in Rio de Janeiro. We live in Miami, so of course tried one the minute they arrived and absolutely love it. Great smell, amazing lather and 4 days, and 3 family members using it, its still good for the remainder of the week. "
"I am impressed with your service and availability of necessary items for our business."
"The card I had on file was expired. When I tried to update the card info using the account dashboard the website would not allow me to enter the information. I tried using the chat function, the customer support rep was apparently too busy. There was a delay of at least 2 minutes and usually much longer each time I needed a reply from her. After enduring that long slow process I finally gave up and tried another method to solve my problem. Since I could not get any help I found a way to place my order. I had to delete the card info on file, place the items I wanted in the cart and go to check out in order to get the site to accept my updated payment info. I don't know about you but when a company makes it hard for me to do business with them I generally look for someone else to give my business to."
“Hello Mike, I'm sorry that you had difficulty with the checkout and updating your credit card information! The goal of our chat representatives is to help assist as quickly as we can so I do also apologize that this was not the case. If you would continue to run into similar issues in the future during the checkout process, please let us know right away so we can work to resolve it as soon as possible for you. If you have any questions please feel free to let us know at help@webstaurantstore.com. ”
"This is my first time to order from the Restaurant store. Glad I found them. They have a lot of good supplies and good prices for those of us that like to preserve the harvest. "
"Discussing experience. My disabled husband processed an order on line to buy Bigelow Decaffeinated Tea on June 23 with estimated delivery on June 28, however as of July 7 the order has not been delivered. Their excuse is that the carrier could not find the address where we have been receiving mail for the past 30 + years. My husband disputed the transaction as undelivered order, and they started sending threatening eMails, threatening him with restocking fees and continue bothering him on every day bases. They call on his cell phone yesterday and told him to stay outside the building after 5pm so they would deliver the order. Their abusive and nasty behavior via eMail and phone communications continue making my husband sick. "
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Hello, thank you for providing a review. Carriers charge less to ship to a commercial address than they do to a residential location, which is why there is a difference in cost. Our shipping calculator in the cart page is only an estimate of the cost of shipping. We do utilize an internal algorithm that checks the address used in the order to confirm if it is a commercial or residential location. In the future we would recommend ordering in bulk and shipping to a commercial address in order to see more of a saving per item in shipping. ”