"Very bad service, they sell your products and the description does not correspond to the product and then when you write to them they tell you that they do not guarantee the product"
"I've ordered a item from this vendor and received a defective item. At first, they are telling they will take care of issues and requested for many photos to show defective. Then, they started to ask so many questions and back-and forth emails was exhausting. After all, they will use whatever reason to reject your return and give you no other option. Their excuse for me was since I used the item (I had to use it to know it's an defective product, obviously !!) its not returnable since I used it. how da heck will I ever know the items is defective ?? Anyway, with no choices, I had to put a dispute on this charge with credit card company. Luckily, my credit card co was able to absorb this charge and give credit back to me. Again, my worse on-line shopping experience."
“Hello David, I'm sorry this item did not work for your specific need. Since we are an online wholesaler, we do rely on email and pictures to confirm what items are received in order to resolve the issue. The item that you purchased was not a generic replacement part, but rather a specific replacement part for a few models we sell on our site. We do list the compatible models on our site and if you have any questions about any of our items, or their compatibility, please feel free to use our live chat or email us at help@webstaurantstore.com. ”
"I am so glad to have discovered this company. I feel like most of my searching is over. I had an issue with two defective pieces out of an order of 100 (nothing that could have been known prior to shipping) . Contact and replacement was spot on and makes their service A+++. This is even more important in my opinion."
"Great Product and Super Fast "
"I made order and I made mistakes.i took to them .they cancel my order
After that I made the order again every thing want good
Thanks"
"aweeeeesomeeeeeee very fast shipping"
"Ordering was easy. Had just what I needed."
"Keep your purchases small and do not expect fast delivery and expect to pay a premium for shipping. Even still it is practical. Do not buy any large item...anything over 200.00 you need to be able to deal with someone who can service your item. Better to pay a little more and buy from someone you know and will back up their product. Their shipping of large items is unbelievably poor. Customer service is exceptionally bad...do not waste your time they will validate your unhappiness and do absolutely nothing to actually help you. Products are great.....so a mixed bag review. I will never purchase another item over 200.00 from this company."
"Ordered 6.5 oz martini glasses, but glasses I received only hold 4.0 oz. Company said that they are not obligated to ship the same capacity glasses as specified in their product listing. Said I would have to pay a 30% restocking charge and pay return shipping if I wanted to return the glasses. "
“Hello, I apologize if the glasses received were not as expected. I see that you are currently working with one of our representatives to resolve this actively. We hope that this can come to a resolution soon. If you have any questions please feel free to contact us at help@webstaurantstore.com. ”
"I called the number, went to a voicemail. I clicked on the 'live chat' and it just keeps closing and doesn't work. I'm unable to talk to someone about my order. "
“Hello, we would be happy to assist. If you needed to get in touch with us, please feel free to use our live chat feature, either on your phone, tablet, or computer. If you are having trouble with it working, please email us at help@webstaurantstore.com and we would be happy to help you. ”
"I had multiple orders come in and some of the plates and cups were not the correct color. I went through the return process online and attempted to print my shipping labels. After all was processed, only one shipping label was provided. Reached out to customer service and they told me its the customers responsibility to cover return shipping. Shipping cost more then the product itself. I reached out to customer service again and they told me again they could not help me. I find this outrageous. Seeing how the color flaw was their mistake. And we were only returning to reorder. "
“Hello Kate, I did want to address why we do have costs for returns. In order to keep our prices low, we do not include the cost of returns into our items. It is only when a return is required that we charge these fees for standard returns. If there are issues with the items received, we do have the ability to work outside of that standard process. If you believe the incorrect items were ordered, please feel free to reach out to us at help@webstaurantstore.com and we would be happy to look into this for you. ”
"They solicit positive reviews by offering compensation. If you leave a negative review, it will never be published on the site. Make sure you understand their no-return policy. If you purchase a defective item from them, it is your problem. This is a horrible, unethical company that you should avoid."
“Hello, thank you for providing us with a review. We are a bulk wholesale company that does not have salesman and we rely on our website to assist customers to determine what items are right for their business. One way we do this is by offering compensation in store credit to our customers for text reviews, pictures, and video demonstrations. This allows our customers to see what other professionals in the food service industry think of the specific product. If there are low ratings, we address this with each reviewer, on an individual level. We do also have a return policy for any items that are unused and in the original packaging. Once items are installed or used we worth through the manufacturer to resolve any outstanding issues. If you have any questions about either our reviews or return and warranty processes, please feel free to email us at help@webstaurantstore.com. ”
"It's nice to see pictures along with the thorough product descriptions so you know exactly what to order. Prices are very reasonable and the website was easy to use. "
"They have many selections of items for hospitality business and the site is very easy to use."
"Very happy with Webstaurant Store! We can always find what we need at a great price and cheap shipping. So super happy! Thank you very much!!"
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Hello Rafael, I apologize for any confusion. There are many different makes and models available on our site and it is not guaranteed that all option will work together. To make it easy for you to choose a lid/cup, we provide a section of guaranteed fits directly on each items page, right under the item's photo. This section is called the You May Also Need section. Any item in this section is assured to work with the pictured item. If you are ever unsure, please feel free to chat in with one of our customer solutions representatives or email us at help@webstaurantstore.com. ”