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Product & services pricing
3.25/5
Chance of future purchase:
3.25/5
Shipping & packaging:
3.25/5
Customer service:
3.34/5
Return/Replacement policy:
2.50/5

Verified
4/5

2023-05-17

Great loud timer

"All went well. I was surprised that the shipping cost was so high."


Rep reply posted 2023-05-17
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review! Since we do not absorb shipping and any applicable handling costs into our wholesale prices, we do charge the full shipping and handling charge for each order. These charges are calculated based on the weight, dimensions, distance the order is traveling, and any applicable handling costs. Usually, the more you purchase at one time, the better your shipping cost will be per item. If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com. ”


Verified
5/5

2023-05-17

Frappe Queen

"Love the mocha frappe mix. It’s the best one I’ve ever had. It’s better than getting one from the coffee shops. I’ve been getting my product from you for years. Easy to order and pay for. S&H goes very smoothly as well. Very impressed with the company and their customer service as well. Thank you very much. "


Rep reply posted 2023-05-17
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review! ”


Verified
5/5

2023-05-16

HELPFUL

"WHEN I HAVE A QUESTION ABOUT A PRODUCT OR MY ACCOUNT THE CHAT SERVICE IS QUICK AND EASY TO USE. THIS IS A GREAT SERVICE TO ORDER BULK ITEMS STRAIGHT TO MY RESTUARANTS' DOOR. "


Rep reply posted 2023-05-17
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review! ”


Verified
5/5

2023-05-15

You need it they got it!

"Shopping at webstaurant is always easy and fast! "


Rep reply posted 2023-05-16
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review!”


Verified
5/5

2023-05-08

Domestic Godess

"Customer service was excellent. She gave me the Robot Coupe phone number to get exact parts numbers. That worked and I was able to place my order with you. "


Rep reply posted 2023-05-10
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review! ”


Verified
1/5

2023-05-02

"If I did not need this I would not order it. Shipping price is ridiculous!!!"


Rep reply posted 2023-05-02
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review! Since we do not absorb shipping and any applicable handling costs into our wholesale prices, we do charge the full shipping and handling charge for each order. These charges are calculated based on the weight, dimensions, distance the order is traveling, and any applicable handling costs. Usually, the more you purchase at one time, the better your shipping cost will be per item. If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com. ”


Verified
1/5

2023-04-30

Useless

"I have not been able to receive my tax exemption because I am a business, in over 3 weeks. This process usually takes 5min to a few hours, sometimes a few days, but never multiple weeks. Each time they ask for something else, and they just keep asking questions I have already answered in the documents they requested. As if they haven't even read them.

I don't have an invoice because my whole issue is I haven't even been able to order!
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2023-05-01
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review and I am sorry to hear that you have not yet received your tax exemption status! Please feel free to live chat with us, or you can email us at help@webstaurantstore.com to follow up on your status. We look forward to hearing from you!”


Verified
4/5

2023-04-30

First Order!

"I thought the shipping costs were a little high."


Rep reply posted 2023-05-01
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review! Since we do not absorb shipping and any applicable handling costs into our wholesale prices, we do charge the full shipping and handling charge for each order. These charges are calculated based on the weight, dimensions, distance the order is traveling, and any applicable handling costs. Usually, the more you purchase at one time, the better your shipping cost will be per item. If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com. ”


Verified
5/5

2023-04-28

seamless

"seamless process was very user friendly"


Rep reply posted 2023-04-28
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review! ”


Verified
1/5

2023-04-26

"I had NO IDEAL SHIPPING COST JUST AS MUCH AS MY PURCHASE. FIRST YOU SAID I COULD GET 20 PERCENT OFF OF MY ORDER. THEN WHEN YOU LOOK IN YOUR EMAIL IT SAYS OVER 200.00 ORDER. I AM VERY DISAPPOINTED!!!"


Rep reply posted 2023-04-26
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review, and I am sorry to hear that you are disappointed in you recent purchase! If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com. ”


Verified
5/5

2023-04-19

Love to shop with Webstaurant ordered from you not to long ago was happy with products I bought. ThankYou.

"Would tell friends and family. Excellent products. Bought bulk black pepper cinnamon nutmeg this is the way to go if you bake a lot like I do. Also bought some honey. Love there products. "


Rep reply posted 2023-04-21
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review! ”


Verified
3/5

2023-04-13

What i need, when i need. Delivery is a problem though.

"Webstaurant has been vital to the growth of my new business. They have everything I need at competitive prices. They are my go-to when looking for equipment. My only complaint is that half of my packages arrived beaten up and one item was damaged. Absolutely NO packing in the box that contained my chafers. I'm hoping that the issue can be resolved quickly.
"


Rep reply posted 2023-04-14
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your kind review! ”


Verified
5/5

2023-04-16

"Shopping with you was a breeze"


Rep reply posted 2023-04-17
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you!”


Verified
5/5

2023-04-15

Great business greatest customer service

"Been using webrestrant for 10 years now. Never once had a problem
I believe that they will treat you as they have treated me
"


Rep reply posted 2023-04-17
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your kind review! ”


Verified
5/5

2023-04-09

Messy eater fix!

"Granddaughter is learning how to feed herself. Solid wood chair without fabric and tray (this will position itself under the tabletop), will keep "most" of the mess on table. Plus, she will feel part of the family sitting at the table instead of away from it.
Been looking for a while, but price always stopped me. When I found these on sale, I didn't hesitate to buy one. I've seen this brand at many restaurants, so I knew the quality was great.
"


Rep reply posted 2023-04-10
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review and I am so happy to hear you found what you needed at a great price! ”