"I've purchased from here in the past a few times. Each time the shipping is CRAZY!!! I've also had product broken or damaged.
The good side is that customer service has been good."
"What I like is the fact you have the items I need in stock. If there is one thing you could do better, it's lower the delivery costs. When I order items that cost well mover $100 the delivery cost should drop as the price of purchase goes up. I recently purchased a kitchen mat for less than you folks from Walmart. "
“Thank you for your review Keith and your feedback! ”
"Why i pay $105 every month if i pay extra for for shipping for o lot of item?"
“Thank you for your review! We offer discounted or free shipping with a Plus subscription on a majority of the items we carry. There are a select number of larger pieces of equipment and furniture, as well as some additional food items that are exempt from the program completely due to the higher costs associated with transporting and packing heavy and temperature-sensitive foods. If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com. ”
"I tried to buy a fryer and price changed while I was waiting on them to accept my resale tax form. They refused to let me buy it for the less amount I put in my cart $100 more and they refused to let me use my resale tax form so they charged me tax. Now I have to go through my local tax office and report it. Very unproffesional to deal with. I even contacted Avantco the mfg and they were no help either in resolving the issue. "
“Thank you for your review and I am sorry to hear about your recent interaction. Once you provide your tax exemption, our tax department will review and update your account to the appropriate exemption status and any applicable taxes owed to you from the last 30 days of purchases will be refunded to you. If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com. ”
"This company was great in not only assisting in an order error, but also walking me through how to fix my mistake! I had the best experience with them and going forward will only be using them for all my small companies needs! I really appreciate all of you for all your assistance! I look forward to working together in the future as our company grows! "
“Thank you for your kind review! ”
"I like how easy it is to navigate n shop around also checking out "
“Thank you for your review!”
"I would give 10 stars if I could. I used these guys to outfit two kitchens with equipment and I use them for all of my supplies. Five Stars for Service, Price and quality products.
I have had a couple issues with the equipment that I purchased but they took care of the problem immediately."
“Thank you for your review! ”
"Emailed you about a week ago with a problem placing my order. Still haven't heard back on that. Finally got my order placed yesterday and was told I would get an email conformation shortly. Nothing yet. Not sure hoe you define "Shortly"."
“Thank you for your review and I am sorry to hear that you have not yet received your confirmation email! Please be sure to check your spam or junk mail folders for your confirmation email, but if you are still unable to locate it please reach out to our Customer Solutions Department to assist you. You can reach them via our live chat, or email or you can call to speak with a representative at 717-392-7472. We look forward to hearing from you! ”
"always the best prices! very responsive customer service."
“Thank you for your review! ”
"System made me keep re-entering data. Miserable way to order, as screen kept going blank. Email box has no description, just an empty box, instead of saying it’s where to enter email. Really? "
“Thank you for your review and feedback on the issue you are experiencing with our site. I apologize for the inconvenience, and we will be looking into this issue. If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com. ”
"I like ordering from your company but your shipping is ridiculous"
“Thank you for your review! Since we do not absorb shipping and any applicable handling costs into our wholesale prices, we do charge the full shipping and handling charge for each order. These charges are calculated based on the weight, dimensions, distance the order is traveling, and any applicable handling costs. Usually, the more you purchase at one time, the better your shipping cost will be per item. If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com. ”
"Never received my order or got my coupon discount.
Disappointed twice now. "
“Thank you for your review! Please reach out to our Customer Solutions department to live chat with us, or you can email us at help@webstaurantstore.com, and they will be happy to assist you with locating your order! ”
"El deliver no deja la caja en mi Departamento del segundo piso y está es pesada para mi y yo no puedo subirla. Les he pedido y escrito por su página web y nunca respondieron "
“Gracias por su evaluación y lamento escuchar que no puede enviar sus paquetes a su ubicación! Comuníquese con la terminal local de Fed Ex y solicite instrucciones especiales para la entrega en su ubicación. Si tiene más preguntas, no dude en chatear en vivo con nosotros o puede enviarnos un correo electrónico a help@webstaurantstore.com.”
"Great prices and quality equipment easy ordering and shipping in a timely manner"
“Thank you for your reply!”
"great! easy, user friendly, awesome prices, everything you need and even things you didnt know you needed."
“Thank you!”
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review! Since we do not absorb shipping and any applicable handling costs into our wholesale prices, we do charge the full shipping and handling charge for each order. These charges are calculated based on the weight, dimensions, distance the order is traveling, and any applicable handling costs. Usually, the more you purchase at one time, the better your shipping cost will be per item. If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com. ”