"Shipping cost as much as the item. Could I give you my UPS number?"
"Easy to use website, and great prices. Found exactly what we needed."
“Thank you for your kind review!”
"Webstaurant has awesome food and a huge selection.I get chicken strips,cheese and omelets.The products come in big amounts which makes it great for vac sealing and using later.I really like the food I get from Webstaurant and it all has tasted great."
“Thank you for your review! ”
"I always order from WebstaurantStore and it always comes in on time with no problems "
“Thank you for your review! ”
"your shipping costs are beyound "
“Thank you for your review! Since we do not absorb shipping and any applicable handling costs into our wholesale prices, we do charge the full shipping and handling charge for each order. These charges are calculated based on the weight, dimensions, distance the order is traveling, and any applicable handling costs. Usually, the more you purchase at one time, the better your shipping cost will be per item. If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com. ”
"I was looking for a roaster oven for my son's wedding, and I found the roaster oven i needed within a few clicks of the mouse. I didn't have to go from this tab to that tab. It came up quickly, it had all the specs and information i needed right there, again I didn't have to click here then click there to find information I needed. It was convenient to browse!
BW"
“Thank you for your review! ”
"The website is easy to navigate and y'all have just what I'm looking for. Great service so far."
“Thank you for your review!”
"I have been buying from this sight for years, never been disappointed. Great quality and prices"
“Thank you for your review! ”
"re ordering is horrible almost impossible plus being rude"
“Thank you for your review and I am sorry to hear about your experience! If you require additional assistance in reordering please reach out to our Customer Solutions Department via live chat or email at help@webstaurantstore.com. You can also call and speak to a representative via phone at 717-392-7472. ”
"I signed up for Plus for free shipping, it wasn't free, just discounted a bit. Still cost $108, decided to buy anyway.
Just got the stools and only 2 screws were provided for each seat when 6 are needed. I'll have make a trip to hardware store. Frustrating. Stools look like they will be nice when I get them assembled. "
“Thank you for your review and I am very sorry to hear that you are missing hardware for your item! Please reach out to our Customer Solutions Department directly and they will be able to assist you in resolving this. You can live chat with us, email us at help@webstaurantstore.com, or call at 717-392-7472. ”
"Ordered various items over my 20 year tenure at my job. Recently ordered a small batch of mints. Some back and forth with production that I was able to work through, delivered, people loved them. Then went to reorder but wanted to change up the mint, keep the wrapper design. Company would not do that, wanted to charge all new setup fees so I designed new wrapper. They added the charges, I agreed. Time passes and then I am contacted that wrapper is not available with the mints. I negotiate to lower the price down from the upcharge of the new wrapper choice, but still have to pay for setup etc...same wrapper as previous ordered. Lots of wasted time in communication and the money budgeted I was trying to spend from lapsed due to their accounting system and fell into another FY budget cycle.
Boxes finally arrive all beat up, holes in them, tape missing but the individual cases seem intact. I use all old product first, then go to open one of the new cases and every handful I pull up has empty wrappers. I immediately contact company, send pictures and they want me now to open all the cases, count the empty wrappers. That would be a waste of my time at this point so I will just go through the wrappers as I need to break the seal on the case. This was a $550+ order in just candy. Perhaps, I can save all the wrappers and at the end of use of what was ordered, I can refer back to their email and return the exact number of empty wrappers, filled with air."
“Thank you for your review, and I am so very sorry to hear about the issues you have experienced with this order! Please reach out to our Customer Solutions Department directly and they will be able to assist you with any further questions you have. ”
"Easy to find neat jars and containers for my products!"
“Thank you for your review! ”
"Last order of 1 gallon jugs came smashed together inside the box and about 10 of them had pin holes in them. Please pack this order carefully.
Thank you!
"
“Thank you for your review and I am so sorry to hear that your order arrived to you damaged! Please reach out to our Customer Solutions Department so we can assist you in resolving this matter! You can live chat with us, or you can email us at help@webstaurantstore.com. We look forward to hearing from you! ”
"Everything was easy, well organized web site."
“Thank you for your review! ”
"Easy to navigate the website. Lots of options to purchase with great prices."
“Thank you for your review! ”
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review! Since we do not absorb shipping and any applicable handling costs into our wholesale prices, we do charge the full shipping and handling charge for each order. These charges are calculated based on the weight, dimensions, distance the order is traveling, and any applicable handling costs. Usually, the more you purchase at one time, the better your shipping cost will be per item. Although we would love to be able to use customers’ shipping account numbers, we are unable to for billing and liability purposes. We are not equipped with a billing system that allows us to properly charge other accounts. In the event of a lost or missing order, we would be unable to submit a claim or send a replacement order for any shipments not charged to our account. I’m very sorry for the inconvenience. Please let us know if you have any other questions or concerns.”