"Very happy with everything."
"I purchased bulk spices I use a lot at home, buying small sizes at the local store is expensive. These bulk containers are so much cheaper"
"I own a Bakery , this store is the most complete place to find everything we need from supplies to equipment is here. Excellent shipping time with the plus membership"
"I was shopping for items we needed in our business; coin envelopes and receipt books order #73325993. The website gave me options on what I needed, and the price point was truly better than competitive; than at the usual stores. I was skeptical at first when I placed my order and was not sure if this was a scam or if my items would show up. They did! The same item and quality of product that I had brought before was in these items. I was able to get a good supply of items for better than the usual pricing at the stores. I will continue shopping with WebstaurantStore again and check them first before going anywhere else!! "
"ease of use, products easy to find, very satisfied"
"You will be scammed. They won't let you cancel even if you do it seconds after you place the order. It's almost like has soon as you try to cancel they decide they shipped it. Even after you PAY to return the item you tried to cancel dont forget..they will still drag it on for months and won't give you the (majorly cut in half or less) refund back. They literally are a scam"
"I couldn't use the credit card on file????"
“Thank you for your review. I do apologize that you were not able to use the card on file to place your order! If you are ever experiencing a payment issue or error, please use the Live Chat option directly on our site. Our Customer Solutions team would be happy to look into this issue for you, prior to you placing the order, so you are able to use the payment method of your choice. If you have any other questions about this, please feel free to contact us at Help@Webstaurantstore.com. ”
"I ordered umbrellas from California umbrella though the webstaurant site. I used them for three months and the hoist was defective on three out of nine. The umbrellas are now useless. I contacted Cal umbrella and they said tough we only have a three month warranty on RETAIL PRODUCTS. What thought I was being sold commercial grade ONLY THROUGH WEBSTAURANT. Not the case. After a number of chats I got 190 back, the value of one umbrella. Should have been given the full credit and they should not be selling retail products to commercial businesses. "
“Thank you for your review. I do apologize for any frustration surrounding the warranty with the manufacturer. Since this claim was denied by the manufacturer, the refund that we offered you was an exception. The order number that you provided to us was just for one umbrella, which is why only one was refunded. The warranty is for three months from time of purchase and for use in commercial settings. This order was placed in July of 2021 and we were notified of the issue in March of 2022, which is outside of the warranty time frame. All items on our site are designed for use in commercial settings.
If you have any further questions or concerns about your order or the resolution that was provided, please feel free to contact us at Help@Webstaurantstore.com. ”
"I accidently used the wrong credit card and they quickly canceled my order so I could reorder using the correct card!! thank you."
"I really enjoy everything about this company. Everything that I have ordered has always been a great product. Who ever set your site up has done a wonderful job. Very easy to order from. "
"Great products at even greater prices"
"Ordered on Saturday and received on Tuesday with zero issues. "
"1st thing the website is the best I have seen, so easy to use. 2nd thing great customer service, once you contact them they are right on top of it. 3rd thing extrememely fast delivery!"
"I ordered a folding table on line , and I m not very tech savoy. I ordered the wrong table size. So wanted to return or exchange it for the correct size. I was concerned a return charges. The agent told that this order qualified for trail program. I did it have to return the table and got a complete and immediate refund. I was so happy thank again great customer service.
Dominic C from New York. "
"I would give 5 stars but the shipping is pricey."
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank your for your review! I do apologize for any frustration surrounding your experience with us. When you had requested cancellation of the order, it had already shipped out. We did contact the manufacturer to see if they could stop the shipment, but it had already left their location. On the item page you will see "We cannot guarantee that this item can be cancelled off of the order or returned once it is placed."
The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. Our returns policy is listed on our site: https://www.webstaurantstore.com/policies.html#Returns_Policy
If you have any further questions or concerns about your order, please feel free to contact us at Help@Webstaurantstore.com. ”