"Love webstaurant, they always have what I'm looking for.
Their web site is extremely easy to use."
"I only ordered 4 and billed for 8 Please I don't need 8 Need to change this."
"I thought I received free shipping? Checkout has shipping at $31.15? Please explain? "
"I own a small cafe and live in a small town where we don’t have access to any supply stores. We signed up for the membership and so far are happy with pricing, shipping and customer service.. they are excellent at taking care of wrong items (usually our error when ordering)."
"I FOUND EVERYTHING (AND MORE) I WANTED RIGHT AWAY.
THANKS FOR THE GOOD SHOPPING. I WILL BE BACK I LOVE TO
COOK & BAKE AND TO FIND THINGS AT THE GROCERY STORE THAT
I NEED IS GETTING HARDER TO FIND. THANKS AGAIN"
"GOOD, I WAS ABLE TO ORDER WITHIN 20 MINUTES, I JUST HOPE IT IS IN ST0CK CAUSE I WILL NEED IT FOR MY UPCOMING BALL SEASON"
"Webstaurant is always there when i need something for the 2 country clubs i run. Shipping is very quick on all items unless shortage from the manufacturer. most items arrive within 5-6 days after ordering. Huge selection and quality options available. Customer service when there are issues with any breakage is phenomenal. "
"I placed a rather large order for baking products which included baking pans, pastry mats, and pastry decorating supplies. All items were thrown into one huge box with absolutely no protection or padding, resulting in scratches to pans and a mangled pastry mat. All of the items just rattled around on each other, causing damage. When I contacted customer service, I was told that they do their best when shipping and their items are intended for commercial use so the damage should not be an issue. From reading other review, it seems this "commercial use" response is the stock reply for this company when it is in defense mode. Now that I am aware of this store's low standards, I will never order from it again. I ordered and paid for new merchandise, and I expected to receive merchandise in new condition. The representative's sheer denial that the order was improperly packaged is quite disturbing along with the indication that it's ok for customers to receive damaged merchandise if it is going to be used in a "commercial setting". And ... not one apology for our receipt of damaged merchandise. I don't believe a shipper would even reimburse for damaged merchandise when absolutely no packaging is used to prepare the shipment. Lesson learned."
“Thank you for your review, I am sorry for any frustration surrounding your experience with us. I did get a chance to review the chat conversation that you had with our Customer Solutions team, where you had advised that the shipping box was damaged. We cannot guarantee that our shipping boxes will not become damaged in transit, and the sole purpose of the shipping boxes are to protect the items inside. When you mentioned that the silicone mat was folded in the box, our Customer Solutions team did provide you with a refund for the mat. If there are additional items that are damaged, please feel free to contact us at Help@Webstaurantstore.com with the pictures of the damages, so we can look into this issue for you further. ”
"I bought a crepe maker with propane adapter(regulator).When i tryed to use it,i got that a reglator was leaking!!!(is is very dangerous).What is happened when i tryed to ask WebstaurantStore?It was amazing answer:"This needs to be installed by a professional tech and they will be able to advise on that setup".
Are you kidding?You have to change this regulator,you sold dangerous equipment
I think after you buy something they forget about you,and if you need to return something you have to pay 30%"
“Thank you for your review. I apologize for any frustration surrounding the crepe maker you ordered. This is intended to be used in commercial settings. I see that you had contacted us asking for instructions on how to install this piece of equipment, and we did advise that this will need to be installed by a professional technician as they will need to make adjustments for you if you are using this with a portable tank. Please make sure that you are working with a technician to have this installed in your commercial setting. The manual is also included on the item page: https://www.webstaurantstore.com/carnival-king-gcm16lp-16-liquid-propane-crepe-maker-22-000-btu/382GCM16LP.html
If you have any further questions or concerns, please feel free to contact us at Help@Webstaurantstore.com. ”
"I have bought these vinyl gloves before and love them; I use them not only to cook but clean. They are wonderful. I have shared them with friends and family over the years. Glad you still have them. Thanks, thanks!"
"I called about a product I received that was not what I was hoping for. A credit was given for that product and received new order quickly. For my business The Hale Bone Broth we need these containers! "
"Great products at great prices!"
"The packaging was open and the boxes were badly damaged, luckily what I purchased are made of hard plastic and sturdy enough to survive the journey. I also received them 2 days after getting the “your package has shipped” email even though I paid for 1 day shipping. I’d usually assume it’s stuck in the snow somewhere but they came from a warehouse in my state and we don’t get snow until maybe January. I appreciate the wholesale pricing because running a kitchen is expensive enough but the costumer service is terrible "
“Thank you for your new review! In the future, please be sure that you are creating a new review and not editing an old one. This way we can make sure that we are addressing the correct issue at hand.
I apologize that the shipping boxes were damaged in transit! The packaging is designed to protect the items inside, so we cannot guarantee that the packaging will not become damaged in transit. If there are any damages to the product, please follow up with us at Help@Webstaurantstore.com so we can work on a resolution for you.
As for the shipping time, this order was placed with standard Ground shipping. We do offer Next Day and Second Day shipping however this was not selected at check out. The order was placed on 11/29, shipped out on 11/30, and delivered on 12/2. If you have any questions about our shipping policies, please feel free to reach out via email. ”
"customer service perfect "
"Comfortable, stable chair. Attractive enough for inside but used outdoors. The only chair at this price the fits a 6'5'' 275 lb man. My second order after buying one for the porch. Now that I've started thinning out a forest of bamboo I seem to have a reason to sit outside again and only these chairs will do."
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review. I see that we were able to make these changes for you on 1/16/22. Please feel free to contact us at Help@Webstaurantstore.com if you have any further questions or concerns about your order. ”