"Ordered a dozen wine glasses , they were poorly packaged , 5 of them were shattered . Not sure if it was shipping or the packaging , but I paid a lot for shipping so was disappointed with all. Not likely to order breakable things again from here."

"Been with you for years and never had a bad experience. Even through the pandemic
Ty"

"I know of the great quality service and products I once purchased for a bakery company in purchasing department. Love you all."

"They push you to order multiple pieces for a cheaper price and
when i place a big order they cancel it because they said they need to take care their customers first, even when we are paying membership every month"

"Used to be great, no issues with puchases. Lately their return policy and mistakes at their warehouse are dissapointing. They will charge you 30% to return any unopened item. "

"Ordering was quick & easy. Checkout was quick & easy, also. Price was lower than competitors. Simple decision to buy."

"We are loving Webstaurant, they are so convenient no more sitting in traffic to get our products."

"AVOID WebR AT ALL COSTS

The front end promises sound good... but DO NOT be fooled. What should have been a SIMPLE delivery, as they promised, turned into a nightmare with these guys blaming the shipper and the shipper saying WebR never contacted them. OY this company is useless:

From WebR Ashley: Yes, I see you put a note in the second line of your shipping address however that information is not seen by our shipping team. (Seriously? Shipping address not seen by shipping team? RUFKM?)

From WebR Ashley: I see you contacted us but the teammate did not submit the request which is required for our shipping team. I do apologize. I will need to reach out to the shipping team and submit the request. (That was NEVER DONE. No one updated us at all!)

A week passed and the shipper called saying they were going to charge storage. Back onto Chat.

WebR Natalie B. I see the last email sent to you was asking if you'd like to pick this up at the dock.
(They were unable to copy an email address from the ORDER somehow. Amateurs. WRONG EMAIL. No phone call. No nothing. PICK UP at dock? HUH? You are to Deliver to my curb... I PAID FOR THAT!")

From WebR Ashley: Our shipping team will be reaching out to the carrier directly. (Nope. Never happened. Shipper called us and said WebR SNAFU'd everything.)

WebR Natalie B. : Were you still interested in picking up this shipment from the carrier's dock? (???? NEVER WAS! NEVER SAID THAT? Who came up with that?)

WebR Natalie B. : This is a standard curbside delivery and the carrier is not able to deliver to your front door or inside at your location. (No S***! The curb. Yes, the fricking curb! The Curb? Who are these people?)

And on it went. JUST AVOID THEM... it's not worth the headache!

A **** OFF EX-CUSTOMER!"

"I'll try to keep this short. Towards the end of a chat inquiry into a missing order reported as delivered by FedEx, the WebstaurantStore.com employee sent this:

"The tracking information that show is listed on the Fed Ex site. This can be found by using that tracking number you were provided on their site. We do ask that we are notified within 5 business days of the date the item shows delivered of any missing items on the order. However I would be able to make a one time exception for you on this. I do ask that going forward you notify us within that 5 day window of any issues as we are not able to guarantee that this will be handled the same way in the future. I apologize that you did not receive this item. Would you like for me to re-ship this out to you or would you prefer a refund for this item?"

I'm pleased they offered to replace the order. I'm **** that they think it's reasonable to expect me to notify them within 5 days of the date FedEx reports the product delivered, when nothing ever got to my restaurant. He's gonna do me a favor and make a "one-time exception?" He's gonna further admonish me that, "...we are not able to guarantee that this will be handled the same way in the future.?"

I'd fire me if I spoke to a customer like that.

Followed up and made this complaint to them through email. I was informed, "..this is common practice for our company." The writer of this text was much more careful to be politically correct, but at the end of the day, she simply reiterated the policy.
"

"The products are normally readily available and shipped quickly. Love the competitive prices also."

"So easy to find the things I needed and easy checkout. I will definitely order again from webstaurant "

"Easy to use site. Items are available at a very good price."

"Shipping time is perfect and prices are good"

"Love webstaurant, they always have what I'm looking for.
Their web site is extremely easy to use."

"I only ordered 4 and billed for 8 Please I don't need 8 Need to change this."