"I purchased roughly 30K of cooking equipments however one of them due to the voltage not being what i need, I wanted to return...
They asked me for 35 percent fee which is about $2,400 to return..
Actually rewievs say it all, I will take them to a small claim court...
I am saying this from the bottom of my heart " the worst company""
"Its like shopping in a candy store because of the great variety of items. You are sure to find what you're looking for, in some shape, size, or color."
"We switched from about 3 vendors to just Webstaurantstore.com. With the monthly subscription and the low product pricing we saved tons even while upgrading some products! Fully satisfied."
"Please send me a copy of this receipt when you send this so I can get a copy because,I can print it.thank you Barbara Clark "
"We have been ordering from Webstaurant for years. Prices are fair, customers service is awesome and reordering is almost too easy! I can reorder some of my items in a matter of seconds. We love Webstaurant!"
"With CoViD 19, we teachers are moving around the building a lot more, in order to ensure as few students are in contact with each other as possible. This means I frequently had to pack up my computer, worksheets, forms, pens/pencils/highlighters and binders full of papers into a bag and run out the door. Now, with this cart, I never have to move my stuff! I can just wheel it around, no problem."
"Website has the defaulted shipping set to next day air. This is ridiculous! I pay $100 per month for free shipping and I shouldn't have to look so carefully and make sure I change this shipping method. Frustrating!"
“Thank you for your review. I am sorry for any frustration surrounding the checkout process! While you can see the Ground, Second Day, and Next Day shipping options in the cart. the default option that is highlighted is Ground. If you are seeing something different, please feel free to send a screenshot to us at Help@Webstaurantstore.com. We have not had any other customers report this, so it may be a browser error. ”
"They get the product out fast. "
"At first glance the prices look great then when you get ready to check out. Shipping charges are high enough to make you want to just purchase items at your local store."
“Thank you for your review. As a wholesale website, we do not include any of the shipping charges in the cost of the items. Therefore, we do have to charge shipping for each of our orders and we do not have any general shipping discounts. Certain items do ship for free though! Be sure to watch out for the “Free Shipping” banner on select items throughout the site. ”
"very easy to order but didnt find the product i really wanted to try ...... stanislaus super sweet pizza sauce!"
"Always quick and easy to order and delivery,this is important in these times."
"I have a disability but I order with no problem would let others know about this company "
"Have ordered several times and always pleased. Very well packaged, fast and reliable shipping. "
"I can always count on WebstaurantStore to have everything we need to run our business, even in time of a pandemic. Great customer service and easy fast ordering! "
"WebstaurantStore provides Quality products with multiple tiers of pricing and quantities. Reliable shipping quick processing with detailed information en route. The pricing is unbeatable at the quality offered. Shipping restocking may seem shocking but it all comes at minimizing the cost of merchandise."
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review Omer. I do apologize for any frustration surrounding your order, and I am sorry that the wrong item was ordered. I was able to review your order and see what has transpired so far. The fryer that you ordered does specifically state that it is a 480v unit. This is listed in the title, on the item page, and in the spec sheet. I can see that we were able to work with the manufacturer and request the return, should you wish to move forward with it. Please feel free to reach us at Help@Webstaurantstore.com if you have any further questions regarding the return. ”