"The shipping rate on this order is way to high !"
"Thank you! I very much enjoy shopping here. You have whatever I am looking for. I'll be back! Thank you to the entire team."
"I buy from you on the weekly basis and never get a discount or e least free shipping. "
“Thank you for your review! As a wholesale website, we do not include any of the shipping charges in the cost of the items. Therefore, we do have to charge shipping for each of our orders and we do not have any general shipping discounts. Most of the items we sell on our site are eligible for Free or Discounted Shipping with an active Plus subscription which is $99/month and can be canceled at any time. I’m showing you are currently eligible for a Free Trial month of Plus, so if that’s something you are interested in taking advantage of, you can subscribe here: https://www.webstaurantstore.com/plus/”
"We are located in a small mountain town and fed ex is always messing up our shipments. "
"This are great as always. Never have an exact idea of what I need but once I get one here with very little looking I get exactly what is needed every time."
"shipping was quick .. arrived before the date mentioned"
"Pallet and packaging was destroyed from shipping company not able to return product
because of this. Somehow this was my fault WebstaurantStore takes 0 responsibility. Questions go either unanswered or can be totally wrong etc etc Would never purchase anything from company!"
“Thank you for your review. I am sorry for any frustration surrounding your order. If you need to return a common carrier shipment, and the original pallet was damaged in transit to you, you are able to use a different pallet. I was not able to locate your order, since one was not entered when you left this review, however please feel free to send your order number to Help@Webstaurantstore.com so we can look into other possible solutions for this return. ”
"item was broke buying again"
“Thank you for your review. I am very sorry that the first rice cooker you purchased stopped working after two months! If an item does arrive to you damaged, please let us know right away so we can work on a resolution for you. I was not able to locate the order that had the first rice cooker on it, so please feel free to contact us at Help@Webstaurantstore.com with that information. ”
"I placed an order and made a mistake , I had ordered too many of one item. Despite multiple attempts, I was not able to connect to the chat line. I couldn,t find a phone number so I couldn't get help with my problem.
Very Frustrating!!!!!!"
“Thank you for your review. I am very sorry that you were not able to get through on our chat system! Depending on the volume of customers that we are helping, there may be a wait time. If you do need to call us, our contact information is listed on our site. Please enter "phone number" in the search bar on our site to be navigated to our contact information page. ”
"Such a great online stores for restaurants and businesses to use. So much cheaper than any vendor. Thank you."
"Everything always good , shipping fast ."
"Great products, Fast shipping. Definitely recommend!! Owner of Zia Blends Coffee, drive thru espresso bar "
"The Webstaurant store makes shopping easy. They have a good selection and good prices. "
"I found what I needed at a reasonable price. Very happy we found them. My Mom's Cookies Colorado Spring "
"Your shipping charges are ridiculous. If it wasn't for the fact that you had some items I couldn't live without, I wouldn't have made the order."
“Thank you for your review! Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. Feel free to reach out to us at Help@Webstaurantstore.com if you have any questions or other concerns. ”
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any further questions or concerns. ”