"Orders have often started to have shipping mishaps. some are fed ex based, but most seem to come from improper packaging. Webstaurant offers little in the way of actual customer assistance. I get an email saying there is a problem with the order and no one can tell me what the problem is. I have to wait until I receive the order, see whats' damaged, chat with WebstaurantStore to get a refund and place another order. All of this causes shortages with my customers. This is happening weekly now. "
"Good prices quality items that hold up to every day use."
"Webstaurant is fabulous. Large variety of products and customer service is second to none."
"Sadly my Regular distributor never has what i need
Thankfully Their is Restaurant if not i would go crazy "
"First time business owner and Webstaurant is amazing! Effortless, user friendly and affordable! One Voice, Inc. will be using Webstaurant again and again! Thanks so much for all you do to make doing business easier! "
" Great products, always delivered on time.."
"The website had all the needed information for painless review, comparison, and ordering. Quick and pleasant experience."
"I sure know now where to go if I'm looking for something. You had just what I was looking for. I sure plan on shopping here in the future."
"I use Webstaurant for my 3 different company I am never disappointed from the ordering to the delivery A+"
"Webstaurant Store is all I"m looking for the things that I need far as spices, glass jars, etc. thanks alot."
"We were looking for another freezer to put some small items in to find them easier. The wafer maker will come in hand for our new breakfast menu, The webstaurant always has what you need."
"Love the website and the ease of finding what you need quickly!"
"Our Customer Service person, Mariah, stuck with us through 2 weeks considering our small purchase (less than $200), patiently answering all our questions and concerns. We hope to be as happy with the product as we were in purchasing it. "
"The best online store for restaurant supplies. You can find everything that your restaurant needs. "
"We couldn’t find anywhere that sold davinci products without spending an arm and a leg for shipping. Webstraunt has the best prices and you can’t beat the WebstrauntPlus for free or discounted shipping. It’s saved us tons of money! "
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review. I am sorry that there has been some recent frustration with your orders! We do not always receive updates from the carrier that there is an issue with delivery, which is why it is important to keep an eye on your tracking information. We do send out the tracking information in an email, and it is accessible in your account as well. You will receive an automated email if the carrier lists a shipping exception, and you will then want to reach out to us. We are happy to provide you with a refund or a replacement for items that are damaged or missing in transit. If you have any further questions or concerns please reach out to us at Help@Webstaurantstore.com. ”