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Product & services pricing
3.25/5
Chance of future purchase:
3.25/5
Shipping & packaging:
3.25/5
Customer service:
3.34/5
Return/Replacement policy:
2.50/5

Verified
5/5

2020-09-14

One Stop Shopping!

"First time business owner and Webstaurant is amazing! Effortless, user friendly and affordable! One Voice, Inc. will be using Webstaurant again and again! Thanks so much for all you do to make doing business easier! "


Verified
5/5

2020-09-13

" Great products, always delivered on time.."


Verified
5/5

2020-09-12

Easy to navigate and save money

"The website had all the needed information for painless review, comparison, and ordering. Quick and pleasant experience."


Verified
5/5

2020-09-12

My Kitchen Helper

"I sure know now where to go if I'm looking for something. You had just what I was looking for. I sure plan on shopping here in the future."


Verified
5/5

2020-09-11

Always helpful!

"I use Webstaurant for my 3 different company I am never disappointed from the ordering to the delivery A+"


Verified
5/5

2020-09-11

It's Great!!!

"Webstaurant Store is all I"m looking for the things that I need far as spices, glass jars, etc. thanks alot."


Verified
5/5

2020-09-10

Aways on time

"We were looking for another freezer to put some small items in to find them easier. The wafer maker will come in hand for our new breakfast menu, The webstaurant always has what you need."


Verified
5/5

2020-09-10

easy to find, price was right!

"Love the website and the ease of finding what you need quickly!"


Verified
4/5

2020-09-09

Mariah comes through!

"Our Customer Service person, Mariah, stuck with us through 2 weeks considering our small purchase (less than $200), patiently answering all our questions and concerns. We hope to be as happy with the product as we were in purchasing it. "


Verified
5/5

2020-09-09

The Best

"The best online store for restaurant supplies. You can find everything that your restaurant needs. "


Verified
5/5

2020-09-09

Best Vendor Yet

"We couldn’t find anywhere that sold davinci products without spending an arm and a leg for shipping. Webstraunt has the best prices and you can’t beat the WebstrauntPlus for free or discounted shipping. It’s saved us tons of money! "


Verified
2/5

2020-09-08

"the shipping charges are way too high. it's ridiculous "


Rep reply posted 2020-09-10
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review! Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any questions or concerns. ”


Verified
1/5

2020-09-08

poor customer service

"ordered wrong part for a slicer by mistake. called to cancel the order in less than 10 minutes. Was told that they would not cancel the order and that they would not accept a return on the part.....ridiculous....."


Rep reply posted 2020-09-08
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review. I am sorry that the wrong part was ordered! I do see that you had contacted us after placing this order, and we contacted the manufacturer to request a cancellation for you as this item does ship directly from the manufacturer. They informed us that they were not able to cancel this as it had already shipped out. I do apologize for any frustration, however we are not able to guarantee cancellations. The item page does specify "We cannot guarantee that this item can be cancelled off of the order or returned once it is placed." Please feel free to reach us at Help@Webstaurantstore.com if you have any further questions. ”


Verified
5/5

2020-09-07

"I volunteer for a food pantry, supplying families with meals. I buy most of what I use with Webstaurant Store, because I'm assured good quality merchandise, at good prices, & quick delivery. "


Verified
1/5

2020-09-07

"I didn't see my whole bill until after I paid and submitted order. Been looking for a real good corn broom, but dang my order was $28.__ And the shipping was more than my order $36.__ I could of gotten a better deal if I shopped in town due to that shipping fee. I won't order from here again if that's the case.

"


Rep reply posted 2020-09-08
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review! I am sorry if it was overlooked, however the shipping cost is located on the first cart page. It is listed there so our customers can see it before deciding to continue with the check-out process. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. ”