"the shipping charges are way too high. it's ridiculous "
"ordered wrong part for a slicer by mistake. called to cancel the order in less than 10 minutes. Was told that they would not cancel the order and that they would not accept a return on the part.....ridiculous....."
“Thank you for your review. I am sorry that the wrong part was ordered! I do see that you had contacted us after placing this order, and we contacted the manufacturer to request a cancellation for you as this item does ship directly from the manufacturer. They informed us that they were not able to cancel this as it had already shipped out. I do apologize for any frustration, however we are not able to guarantee cancellations. The item page does specify "We cannot guarantee that this item can be cancelled off of the order or returned once it is placed." Please feel free to reach us at Help@Webstaurantstore.com if you have any further questions. ”
"I volunteer for a food pantry, supplying families with meals. I buy most of what I use with Webstaurant Store, because I'm assured good quality merchandise, at good prices, & quick delivery. "
"I didn't see my whole bill until after I paid and submitted order. Been looking for a real good corn broom, but dang my order was $28.__ And the shipping was more than my order $36.__ I could of gotten a better deal if I shopped in town due to that shipping fee. I won't order from here again if that's the case.
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“Thank you for your review! I am sorry if it was overlooked, however the shipping cost is located on the first cart page. It is listed there so our customers can see it before deciding to continue with the check-out process. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. ”
"It was very easy to order from the website"
"Very good selection. Great pricing!"
"Good Availability, Fair and Quick Shipping, Competitive Pricing.
We look to Webstaurant.com when our local suppliers are unable to fill our requests. We order kitchen equipment and supplies a few times per year for Tax Exempt school nutrition and check prices on Webstaurant to keep our prices low. Webstaurant has had the right product in the amounts we need everytime when others cannot deliver. We are considering the "WebstaurantPLUS" shipping to help cover shipping costs, expedite processing and to establish a Purchase Order based option rather than Purchasing Card. (VISA)"
"We have been baking all of our bread at home for about 6 months. Webstaurantstore.com has the best price with shipping and the King Arthur Special bread flour is perfect for sourdough, hamburger buns, flat breads, etc! Shipping has been fast and we will continue to order from them!"
"Looking for something away from a ULine or Global Industrial. WebstaurantStore had what we needed at a competitive price. Hoping shipping is quick. "
"tI order chafing dishes and utensils for my wedding, the price wasn't bad, but I expected the site to have a discount code for first timers, but that was not the case and I did spend about $300, it would have been nice to qualify for some type of promo or points package."
“Thank you for your review, and your recent order! We are a bulk ordering website so we have our items priced at the lowest wholesale value. If we have any type of quantity discount, it will be displayed directly on the item’s page. The prices you see on our site are the lowest we are able to offer. ”
"I love shopping online and this is the perfect place for all my needs in bakery boxes."
"I have had good experiences ordering from Webstaurant. Orders arrive quickly and they are accurate. Great selection!"
"Great prices, quality products and prompt shipping. Satisfied customer for many years."
"I tried to use the FEST2020 coupon code and did not receive the discount. Reeled me in ......."
“Thank you for your review. I am sorry for any confusion or frustration, however the coupon codes that are emailed out are only applicable for the items that you see in the mailer. if you click on the "Shop All Deals" button in the email, you will be directed to the page that has all of the items that are discounted with that code. I do apologize, however the hot food cups that you ordered are not a part of the discount. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any other questions or concerns. ”
"Good products and prices but the price for shipping is way too much. Almost makes me want to shop somewhere else "
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review! Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. Please feel free to reach out to us at Help@Webstaurantstore.com if you have any questions or concerns. ”