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Product & services pricing
3.34/5
Chance of future purchase:
3.34/5
Shipping & packaging:
3.34/5
Customer service:
2.50/5
Return/Replacement policy:
2.50/5

Verified
5/5

2023-11-14

Easy to order, quality products!

"Webrestaurant store is one of the fastest, easiest online shoping experiences I've had for restaurant supplies. It's easy to find what you are looking for and there are multiple options for items.
Pages load fast, and key word searches are fast. Everything we've ordered has arrived as promised and they keep me informed about delivery status, when items are not all going to be delivered at the same time. We are happy with the service and products Webrestaurant store delivers and will keep coming back.

"


Rep reply posted 2023-11-22
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your kind review! ”


Verified
4/5

2023-11-12

RETURN

"I buy a hot plate and never work.
Customer services contact me, and they will replace the equipment. I change the review for 4 stars from 1 star just because the shipping wait again will be extended for my production.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-11-13
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review and I am sorry to hear that your unit is not working! Please reach out to our Customer Solutions Department to inform them the unit is not in working condition as this situation is different than a standard return. You can live chat with us or email us at help@webstaurantstore.com. We look forward to hearing back from you! ”


Verified
4/5

2023-11-07

"Easy to use, easy to find and confirm items. I am pleased."


Rep reply posted 2023-11-07
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review! ”


Verified
5/5

2023-11-01

Hot Diggity Dos, I found the right items, finally

"Very good order process. I got all the information I wanted at your web sight, including product information, ordering informaiton, payment and shipping information all without having to jump back and forth to various screens. "


Rep reply posted 2023-11-02
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review! ”


Verified
5/5

2023-11-04

"Glasses were well displayed and info on size ready available. "


Rep reply posted 2023-11-06
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review! ”


Verified
4/5

2023-11-02

Holy Shipping!

"$30 shipping on a $50 order!! A bit outrageous. They did have what I was looking for, we'll see how it is when it arrives."


Rep reply posted 2023-11-02
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review and I am happy to hear you were able to find the items you need! Since we do not absorb shipping and any applicable handling costs into our wholesale prices, we do charge the full shipping and handling charge for each order. These charges are calculated based on the weight, dimensions, distance the order is traveling, and any applicable handling costs. Usually, the more you purchase at one time, the better your shipping cost will be per item. If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com. ”


Verified
4/5

2023-11-01

Easy Ordering

"WOW! Usually I spend 2x the amount of time filling out the order as I did choosing the item to purchase. Everything went very smoothly, I was even able to go back and correct something without having to start all over!"


Rep reply posted 2023-11-02
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review! ”


Verified
3/5

2023-10-29

Good Products UPS Shipping iDiscussiion

"Webrestaurantstore has best selection on the web, in saying that they should realize they are dealing with business owners who are savvy to what there real costs are for shipping. Using shipping as a source of addition revenue build resentment and hurts sales and relationship building. webrestaurantstore needs to find more honest and transparent sources of revenue or they will never reach there full potential. "


Rep reply posted 2023-10-30
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your honest feedback! We appreciate it! Since we do not absorb shipping and any applicable handling costs into our wholesale prices, we do charge the full shipping and handling charge for each order. These charges are calculated based on the weight, dimensions, distance the order is traveling, and any applicable handling costs. Usually, the more you purchase at one time, the better your shipping cost will be per item. If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com. ”


Verified
5/5

2023-10-28

Excellent

"Great price, product options, and easy online navigation."


Rep reply posted 2023-10-30
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your kind review! ”


Verified
5/5

2023-10-16

Almost everything I need to run my business

"From Equipment to Supplies to Ingredients Webstrauntstore has it all for me. Always fast delivery and never an issue with items. And with the Webstraurant Plus program and Webstrauntstore Reward program, I am saving even more!"


Rep reply posted 2023-10-17
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your kind review! ”


Verified
4/5

2023-10-18

Snowcone syrups

"The brand of Snowcone syrups you carry have great flavor. I’d love to see sugar free flavors offered and so would my customers. The flavors come packed great."


Rep reply posted 2023-10-19
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review and feedback regarding the sugar-free options! I will be sure to pass this information along! If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com. ”


Verified
5/5

2023-10-17

297 good, only 3 broken

"I think that those are good odds when purchasing glassware through the mail. I have not contacted anyone about the breakage due to me being busy, but honestly I have been very happy with the items I have received from this company."


Rep reply posted 2023-10-18
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review and I am very sorry to hear that you received 3 damaged items in your order! We are happy to assist you in resolving this when you have an opportunity to contact us! Please feel free to live chat with us, or you can email us at help@webstaurantstore.com. ”


Verified
5/5

2023-10-12

Awesome

"As always, I found what I needed and you made it happen in a timely fashion!
Thank you,
Karla S Heath
Personal Chef
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2023-10-16
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review Karla! ”


Verified
5/5

2023-08-14

Laurel Shrine Culb ball

"Always great service. My orders come prompt and in perfect condition. Best place to shop for bulk supplies "


Rep reply posted 2023-08-15
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your review! ”


Verified
5/5

2023-10-02

PACKEN & CLEANING YOU GOT IT ALL!

"Love what you do for everything I need to get done. Luv you guys much. See ya soon."


Rep reply posted 2023-10-02
A rep from WebstaurantStore, Webstaurant Store, has responded:

“Thank you for your kind review! See you soon!