"Webstaraunt makes it easy for me as a small business owner, to shop for what I need. Though a monthly fee may seem like a a lot for plus, if you are anything like me and refill things several times a month- plus is a no-brainer!"

"Customer service here is always great! They always take care of any issues. The only thing I'd like to see the membership price go away. Savings isn't enough to keep subscription since most local competitors (RD, Sams or Walmrt) have most of the same products (different brands) at the same price. You only save of free shipping on some items whereas the others stores include it with purchse. Either way, best CS I've dealt with."

"Happy enough with the speed of service and the ease of checking out but the shipping to Canada is astronomical and certainly not what it actually costs a large volume company to ship to Canada.

I run a low shipping volume company and ship back and forth from Canada/US frequently and it's bizarre how expensive your rates are. I can ship to Europe cheaper."

"the truth is alot of us smaller Restaurant owners would probably close our doors eventurally if Webstaurant did not exist, having to source all of these products individually. Love you Webstaurant and very thankful your founders created something so helpful to Restaurants, I can tell they knew the industry very well. Thank You!"

"I can always find exactly what I need here."

"I don't understand why shipping is so much. I order odd-sized supplies like 12"x12" scrapbook paper and other supplies frequently and shipping is a 3rd of what you charge."

"Very easy to navigate the order process"

"Maybe it's because my company is not in the restaurant industry, but the shipping of some items for a hot chocolate bar seemed a bit expensive. Maybe it's normal and I'm just not used to paying shipping on many items we order."

"The Webstaurant Store offers easy, one-stop shopping for a wide variety of restaurant supplies. I have easily found items on their website, that my local restaurant suppliers do not offer. There is a wide selection of restaurant appliances, fixtures, and food items to chose from. If there’s ever an issue with an order, customer service has always been prompt, friendly and helpful."

"Love your products, fast easy to ck out, can aways find what I need."

"We own a number of restaurants and for many years have purchased our glassware and many small wares from Webstaurant.. Recently, our glass orders have been coming in with a percentage of the glasses broken and have not been labeled fragile on the box. I strongly urge Webstaurant to increase your shipping standards. I addressed the issue on live chat, and the person on the chat could not have been less interested in hearing my opinion
Overall I am very happy with your selection however, as an online company, I think you could improve your shipping
"

"Item arrived damage and webstaurantstore.com wouldn't offer to replace the item. This happens when using cut rate shipping services like FedEx. I was offered a 20% refund and countered with a 30% which was accepted by their representative. After the agent agreed to refund me 30% I was only sent a refund of the lower amount of 20%. I do not recommend this vendor as they're unwilling to stand behind their product when it's damaged by their shipper. I recommend and use UPS for my business as the workforce is compensated more favorably which results in a better shipping & handling experience. "

"Have ordered products several times in the past and they are always on top of their game!!"

"Webrestaurant store is one of the fastest, easiest online shoping experiences I've had for restaurant supplies. It's easy to find what you are looking for and there are multiple options for items.
Pages load fast, and key word searches are fast. Everything we've ordered has arrived as promised and they keep me informed about delivery status, when items are not all going to be delivered at the same time. We are happy with the service and products Webrestaurant store delivers and will keep coming back.

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"I buy a hot plate and never work.
Customer services contact me, and they will replace the equipment. I change the review for 4 stars from 1 star just because the shipping wait again will be extended for my production. "