"First let me inform you that I am not a restaurant owner. I'm just a regular guy who enjoys cooking for my family and friends. In doing so I enjoy having the right equipment and supplies to do the very best that I can. According to my lovely wife my best dish is my smoked brisket. Along with smoking a brisket comes the proper brisket rub, and in the quest for finding the perfect brisket rub, no off-the-shelf rub will do. I have therefore come up with what we think is the perfect brisket rub. Hits the discovery of webstaurant store, and hence the evolution of this review. Prior to the discovery of this website the average batch of seasoning required to put together my seasoning rub cost somewhere in the neighborhood of $45 to $55 at one of the big box stores. The same seasonings can be bought on this website for $18.25. And I don't even have to fight the crowds. Need I say more?"
"Ordered/purchased products, but was sent items from a 2017, p.o. # 26843441. Explaining this to customer service was futile.
Customer service said "no refund." Customer service said that the "mistake" happened on our end. Who says that? Why would she refer to the customer as a liar?
The current shipment did not include items that were put into the shopping cart when purchase was made on 8/24/19. Order date was 8/24, notice of shipment was 8/26. Fine print on bottom says "We cannot guarantee that your order can be modified or canceled at this time. If you wish to modify your order, please contact us as soon as possible." Contact was made as soon as possible. Customer service contacted via chat 8/27.
What company does this? Poor workplace environment will affect customer service/satisfaction. https://www.indeed.com/cmp/Webstaurantstore/reviews
BBB rating has scathing reviews of similar practices. https://www.bbb.org/us/pa/lititz/profile/online-shopping/webstaurantstore-0241-41245874/customer-reviews
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"I ordered a fryer from these guys it shipped out and never showed up at my location. it seems the carrier lost it. well webstaurant says well look into it 7 days later. they said it was lost and would reship. no expidated shipping just shipped common carrier. remember it has now been a week. you cannot call them only talk to them via chat. the reps will say opps sorry but they dont care that im am now without a fryer for 2 weeks. will not do this again to save 150 bucks. lost more in time down than i saved. BTW webstaurant offered nothing to me although i lost hundreds of dollars. "
“Thank you for your review Marcus. I am very sorry for the frustration on this order and that the fryer was lost in transit. While shipments being lost are rare, they can occur. I do see that as soon as you notified us, looking for an update on the order, we started a dock check with the carrier to try and locate the shipment and were able to offer you a resolution the very next day. This item does ship on an 18 wheeler, and these common carrier shipments are not able to be expedited. I do apologize for the inconvenience. Please feel free to contact us at Help@Webstaurantstore.com if you have any further questions or concerns. ”
"was very much to the point and helpful thanks "
"Love this website. If you are a cook, their prices are fantastic and product's are of good quality. I am never disappointed. "
"I loved being able to search for specific items and filtering the relevance to exactly what I needed! "
"You had the best price on Hershey kisses for my daughter’s upcoming wedding favors. Thank you so much! Every little bit helps "
"planning a last minute wedding for 40 guest, I. two weeks, I searched online for a store that would give me most of the items I needed I one place, I wanted to buy in bulk in order to save and i needed fast shipping.
WEBSTAURANT STORE met all my needs, my items arrived on time. Upon inspection on the packages, I found several glasses broken, I immediately contacted the company via chat, the response took 3 minutes exactly, and the cust service rep DANIELLE C. owned the problem, apologized and offered me two options to solve it right away! I picked the one that suited me the best.
All in all, excellent customer service, great products, and even with the shipping charges I ended up saving about 50% of what I would have paid anywhere else including prime."
"Very disappointed that produce I ordered plastic deli container really bad quality automatically folded "
“Thank you for the review. I am very sorry to hear that there is an issue with the deli containers that you ordered! Please email us at Help@Webstaurantstore.com so that we can look into this issue for you. ”
"The most horrible experience. Only one customer service person somewhat redeemed the company is Marissa. I WILL NEVER order from your company again and will not allow any other of my departments to do the same. Even of we pay a higher price! You complete ignorance and horrible customer service in response due to all the mistakes on top of it poor treatment and lack of ownership on your end. I has to beg for 45 minutes to speak with a manager!!!!There is no place to comment except from this source.BRANDON should be fired! Or you should train people better, I will make sure that all those I know in the industry, and even those I don't, are warned of your customer service, or lack thereof. I was not even offered a discount for the $1200 plus mistake , which I paid for that could have cost me thousands. I spent hours trying to resolve your MISTAKES! There are many other companies such as yours with good customer service and willing to own up to a mistake. You should be ashamed that this is the service you give customers. After years of purchasing I am astonished of your companies policy and being in the industry of customer service your company will be diminished with these practices. There are too many choices out there for the same business. I will ensure yours will not be one of choice!"
“Thank you for your review. I am very sorry for any confusion or inconvenience. I did review your order and the correspondence that you had with our Customer Solutions team. I am sorry that you were frustrated with the level of service that you received. We are not able to guarantee delivery dates, and all of our dates are estimates. We are typically able to ship out orders within 2 business days, and I see that a portion of your order shipped out the day after the order was placed and the rest shipped out three days after the order was placed. In addition, I do see that Marissa was able to work with our shipping team and warehouse team to make sure that everything shipped out. We also updated you this afternoon to let you know that this may arrive as early as tomorrow. Please feel free to reach out to us a Help@Webstaurantstore.com if there are any other concerns. ”
"My wife purchased several items at 10:30pm, then at midnight one item went on sale for $50 off. Contacted customer service thru chat Suzanne and asked what could be done. She said too bad can't honor lower price, because it is a valid coupon! Then asked about when we receive the item, returning it for refund, again no your stuck. Obviously they not interested in either customer service or restaurant business!!"
“Thank you for your review. I did pull up your order and saw that you contacted us about using a coupon code that came out the day after you placed your order. All pricing is done in real time and coupon codes are not able to be retroactively applied to orders. I do apologize for any inconvenience. You are able to return the product with the standard return fees. Please contact us at Help@Webstaurantstore.com if you would like to return the order. ”
"i got exactly what i wanted the color, the price, quality. i always order from here for all my events ."
"I sous vide a lot, and so I go through a lot of vacuum bags. I did a survey of vacuum bag vendors, and decided this place has the best prices for the sizes and thickness of the bags I use. I place a big order about once a year for my supplies. I also buy Noble Chemical Step and Shine Floor Cleaner from Webrestaurantstore, which is the best cleaner we have found for our ceramic tile floors."
"been shopping around online for little while ..the best company around...best coustomer service..!!"
"Service is wonderful, and site is easy to navigate.....your estimated shipping is 12-15% too high for actual costs....we are also shippers and for what I'm getting it is too much...."
“Thank you for your review. Since we do not absorb shipping costs into our wholesale prices, we do charge the full shipping charge for each order. These charges are calculated based on the weight, dimensions, and distance the order is traveling. Usually, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business as shipping rates are lower to commercial addresses. Please feel free to reach out to us at Help@webstaurantstore.com if you have any further questions or concerns!”
A rep from WebstaurantStore, Webstaurant Store, has responded:
“Thank you for your review and I am sorry that this is a frustrating situation for you. I was able to pull up your recent order and review what was purchased. I do see that you placed an order for the exact things as you previously ordered from us in September 2017. When you are in your account you do have the ability to add previously ordered items back into your cart. This may have been what took place when you were looking at your order history. The wrong items were not shipped to you, as these were the items that were placed into the cart and confirmed at checkout. I do apologize if you did not mean to place this order, however we are not able to accept returns on consumable items. When you place an order, you are also sent a confirmation email listing the products that were ordered. This information was sent to you immediately after you placed your order, and at that time you were able to review what was ordered and contact us if any changes would have needed to be made. Please feel free to email us at Help@Webstaurantstore.com if you have any other questions. ”