"I am in the process of renovating four bathrooms and have probably placed a dozen orders with The Bath Outlet in the past 6 months, for everything from towel racks to bathroom hooks to wastebaskets and hampers. Their products are outstanding in quality, they have a wide selection of styles and materials, and in the few instances when I ordered something that didn't work for me, returns were easy and my account was credited back promptly. I am a totally satisfied customer and recommend them wholeheartedly."
"Made it really easy and fast"
"Delivered really quickly. Packed very well. Items beautiful, just as pictured. Good quality."
"The order number 5208661 was cancelled even though my purchase went through. I received a charge on my card and still was cancelled. I had to called the bank and it can take weeks to have the money back."
"it arrived on time and both products were beautiful- just as advertised and shown."
"We picked out the sink, ordered it and it arrived on time! "
"Exceptional sales experience. Nice price with outstanding protective packaging and delivery time. "
"Great product, fair prices, very fast delivery"
"Ordering online was easy and quick! Product arrived when estimated and undamaged. We were very impressed with how well it was packed. We ordered a Nameeks wall-mounted towel "train rack" that was wrapped in a cloth type bag inside a sturdy box, then inside the shipping box. It had installation instructions, went up easily and looks beautiful! Thank you!"
"WAITING OVER 2 MONTHS FOR FIXTURES ORDERED AND PAID FOR OVER 3 MONTHS AGO"
“Dear rllcserv,
Thank you for taking the time to write a review of your experience. We sincerely apologize for the unexpected backorder on your items and that this was not a positive experience. We truly strive to make our customers aware of when their order will be received before and during the order process and are sorry to see the order took longer to fulfill than expected due to manufacturing and shipping delays.
If we may further assist with your order, please do not hesitate to be in touch. We truly value all feedback so we can continue to offer positive experiences for our customers. Stay well and take care!
Sincerely,
TheBathOutlet Customer Experience Team
cs@thebathoutlet.com
1.877.256.1645 M-F 9am-5pm EST”
"Read above about stop emailing me!"
“Dear Valued Customer,
Thank you for taking the time to leave us a review! We are very sorry to hear you are receiving unwanted emails. We have since revised your account to unsubscribed to halt these emails being sent. Please allow 24-48 hours to reflect these changes.
In the rare occasion you continue receiving emails past the 48 hours, please let us know immediately and we can look further into this issue.
I hope this information has been helpful. Please let me know if I may further assist with any additional questions. Happy holidays!
Sincerely,
TheBathOutlet Customer Experience Team
cs@thebathoutlet.com
1.877.256.1645 M-F 9am-5pm EST”
"Love it! Can’t wait to wash my hands!"
"My item was on was on back order but I was not notified. I had to call to find out what happened to my order. From a quality website i expected a better customer experience "
“Dear Valued Customer,
Thank you for taking the time to write a review on your experience! I am very sorry to hear your order with us was not a positive experience. Though we greatly thank you for bringing to our attention, as we were made aware of an unknown spam issue that was preventing customers from receiving our emails. This issue has since been resolved and we appreciate your feedback.
I hope this information has been helpful. Please let me know if I may further assist with any additional questions. Happy holidays!
Sincerely,
TheBathOutlet Customer Experience Team
cs@thebathoutlet.com
1.877.256.1645 M-F 9am-5pm EST
”
"I was searching for a particular part without much success until I contacted The Bath Outlet. The service representative was professional answered all my questions and assured me the order would be full filled promptly. The very next day I received a confirmation that my order was shipped and a tracking number was given. Great experience all the way around. I would certainly recommend them as they came through with Flying Colors."
"Excelent servcie, shipping time and quality of the products"
"Very cheaply made. For $600 I thought this product would have been made of a higher quality of material. "
“Dear Valued Customer,
Thank you for taking the time to write a review about your experience! We sincerely apologize that the item did not meet expectations. We do offer a 30 day return policy, in the case you wish to return your product. If you wish to proceed with a return, please contact our customer service directly.
I hope this information has been helpful. Please let me know if I may further assist with any additional questions. Happy holidays!
Sincerely,
TheBathOutlet Customer Experience Team
cs@thebathoutlet.com
1.877.256.1645 M-F 9am-5pm EST”
A rep from Thebathoutlet.com, TheBathOutlet, has responded:
“Dear Valued Customer,
Thank you for taking the time to write a review about your experience! I am sorry to see that your order was canceled for fraud prevention. After further researching your order, we do show the order as fully processed as canceled and refunded, If you have not received your refund yet from your credit card issuer, we have provided a receipt of the refund for reference, as this has been fully processed on our end and is awaiting the authorization of the credit from the issuing bank and would recommend reaching out to them directly.
We sincerely apologize your order had been canceled and for the inconvenience that occurred, as this system is in place to best protect our customers from fraudulent activity. Please do not hesitate to reach out with any questions or concerns. Stay well and take care!
Sincerely,
TheBathOutlet Customer Experience Team
cs@thebathoutlet.com
1.877.256.1645 M-F 9am-5pm EST”