"I'm a super skeptical guy. An I admit I was nervous at first sending my phone in. But travis kept me updated everytime I emailed ,I got a quick response back. I sent my phone in on a Tuesday an was paid the following Saturday. An the payment was really fare. So I had a very good encounter. I would 100 percent do this again with them.,an I probly will. "
"If you want the best service, your best price, and fastest money deposit, choose
Thewhizcells...you will not be disappointed."
"I use them for first time and was great. I sold them 2 iPhones to busies was with them just like the previous ones. And give me an estimate I said let’s do it. When they received the phone since they were with sprint and still have my account with them they said is a bad iEM??? I don’t know why since the previous ones was the same. So they game way less of half of the estimate. I would not sell cell phone to them again I will do it outside. "
"You rate and send in your merchandise and then the company evaluates and gives a lower rating so you are so to speak at the mercy of the company after all said and done. I sort of had a preconception that this could possibly happen but it is what it is. There was a phone number available that was in the description as I wanted to talk with someone directly about the issues but no one returned my call after leaving a detailed message. They do give you a chance to accept a lower offer which is understandable to a certain extent since evaluations will vary just like when you when you try selling/trading your car. Not to ramble on, I feel the overall transaction was basically ("somewhat") ok and payment was very prompt, however I still had certain reservations on a few issues that I really didn't want to try and discuss back and forth through email. Would I do it again or recommend to others....."maybe?" Thanks!"
"Repeat customer, happy to do business with you again! "
"Postage sent was insufficient so I had to ship at my expense and then they said they downgraded their quote so my overall profit was $14, not $70."
“"Hi Carol,
I am very sorry to hear that your experience was not a good one. Specifically to the shipping label, that label is an open label, meaning it has no restriction up until 70lbs. The post office agent was in the wrong to charge you. We did not know that you had this problem or we could have assisted you. If the package goes over a lb they charge us on our account for the added expense. They should never charge you with a MRS label, especially not $26 for a cell phone. I am not sure how they could have come to such an outrageous amount.”
"will use them again to sell any used devices i may have"
"Fast and reliable! Same price I got as the estimate price."
"I sent my old phone in and I was not compensated!!"
“Hi Tim,
We have sent 4 emails to you about the phone. It does not power on or charge, it has a cracked screen and has an iCloud account attached to it. It is being sent back to you today.”
"I sent in my Samsung Note 2 and Galaxy 4.
I listed them as GOOD - no issue with either screens and after there inspections told that there is a burn in offer is now $10 less than original offer.Did not want to take a chance on them shipping me a switched device so no headache we took the offer.
We are very meticulous with the care of our devices and We know what we sent was good with no screen issue.
Seller beware"
“Hi Enrique,
We would have been happy to have sent you pictures of the burned in image. Screen burn is very common in Samsung phones and especially older models like the Note 2 and S4. It is nothing you would have done to the phone. The refresh rate is not high enough to keep the home screen image from burning into the background of the LCD. Unfortunately it does affect the value of the phone. We do not swap phones and I know you did not mean it to be personal but that would be offensive if we did. It is simply not a business practice that we would do. And honestly, it is not one that we even could do with the way our operation works. If you ever want a phone back, you will get back what you sent. Thank you for giving us a chance and I am sincerely sorry you were not happy. Perhaps we will be able to help again in the future and it will be smooth. Have a blessed day.”
"Second time using Thewhizcells.com. The process is easy, quick and convenient. For the convenience, they provide a good value for not having to deal with trying to sell the phone on my own, which I know would probably net more money. Using this process is just so much easier and totally worth it."
"I sent my phone before I had it ready for it to be unlocked from carrier so it was returned to me until I take care of it
"
"Very easy and quick process. Value was competitive."
"Quick pricing and fast payment. All the way around an easy transaction."
"Checked out the site, got a good deal on my LG G6, accepted the deal and received my package in no time. Shipped it off and got my check for the phone in least then a week. Simply excellent! I will do business with TheWhizCells again."
"Very easy process. Money paid quickly. Would use again."
A rep from Thewhizcells.com, TheWhizCells, has responded:
“Hello,
The issue is that both phones were still attached to your Sprint account. When that is the case they can never be activated again. If they were removed from the account a full payment could have been made.”