ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.45/5
Chance of future purchase:
3.89/5
Shipping & packaging:
4.00/5
Customer service:
4.47/5
Return/Replacement policy:
3.91/5
Featured Review


Verified
5/5

2022-05-23

A pleasure to deal with

"The experience was quick, and business like. I would recommend them to others "

Detailed Review Benchmark + -
Overall customer service
Overall product shipping and delivery process

Verified
3/5

2022-05-21

Estimated value adjusted dramatically

"Given estimated value then altered dramatically because battery was only at 77%. No way of me knowing this was a factor. Bait and switch IMHO."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2022-05-23
A rep from Thewhizcells.com, TheWhizCells, has responded:

“Hi Barry,

I hope you are doing well today. The battery health of your iPhone is in the settings. 77% is critically low. There is even a message in the iPhone that says the battery can not perform normally. Our condition description does state that the battery must be 85% or higher. If you have any questions on how to find this in your iPhone please send us an email and we will be happy to walk you through the process. I can see that your quote went down $45. It will cost every bit of that to replace the battery. ”


Verified
5/5

2022-05-21

Excellent Service

"Whitcells does all what promised"


Verified
5/5

2022-05-21

Great

"Great communication fast payouts all around I love doing business with this site"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-05-18

Great service

"I have dealt with another company who took nearly a month to pay me and tried to claim every device was scratched so they wouldn't have to pay the quoted amount. I didn't have any problems with The whiz cells. They paid me fast and the amount they quoted. I would use them again if I had devices to sell. Great experience!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases

Verified
5/5

2022-05-15

Great experience!

"My experience with The Whiz Sells was awesome. It was quick and easy. They gave me the estimate that was generated on their site. I even receive payment the same day they received my phone! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-05-14

FAST & HONEST!

"Terrific experience and completely professional and honest. Highly recommended!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-05-14

Easy way to sell 3 phones.

"Start to finish of the transition was about 2 weeks with no snags. Received top dollar, wizcells kept me informed that they received the phones and that I will receive payment in a few days. Highly recommended if you need to sell your older phones. Remember condition is important to receive top dollar."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-09-10

Whiz Cells are the best!

"I've sold quite a few cell phones to Whiz Cells. The buying prices seem to be the best. Their customer service is excellent and payment is fast. I highly recommend them. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-05-11

Great! Accurate price quote and quick turnaround. hassle free & way better than Gazelle

"Great! Accurate price quote and quick turnaround. hassle free & way better than Gazelle"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-05-09

No surprises, quick turnaround! I'm thrilled!

"No surprises, quick turnaround! I'm thrilled!"


Verified
1/5

2022-05-05

Never got my phone back.

"I submitted the info online and got an offer, sent it in and then got the actual offer email. Apparently my phone was suddenly “obsolete” despite being perfectly serviceable AND the phone I had told them it was.
Regardless, I opted to have my phone returned, and I believe they took it upon themselves to “recycle” (ie.- steal) my phone!
I sent the phone in under the agreement that it would be returned if I so opted, and I expect them to uphold their word!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-05-10
A rep from Thewhizcells.com, TheWhizCells, has responded:

“Hi Josh,

I hope you are doing well. The phone was sent back to you. USPS Tracking 9400111202530944329588 The phone you send did not all of a sudden become obsolete. The phone we received is an original Motorola Razr from 2004. That phone has been obsolete for more than a decade. I am sorry we're not able to purchase it but nobody purchases that phone. The phone will not activate on any carrier because of its age. ”


Verified
1/5

2022-04-30

Very disappointed

"I had a previous low offer of $60., so I thought I would try your company and received a $5 offer. What's wrong with this picture."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2022-05-10
A rep from Thewhizcells.com, TheWhizCells, has responded:

“Hi Deborah,

I am very sorry that you are disappointed. The Note 8 you sent us was in poor condition. It has a very noticeable burned in image in the LCD, it has scratches on the screen and dents and dings on the frame. We offered $30 for the phone, not $5. Your phone was sent back to you as requested. ”


Verified
5/5

2022-04-28

Fast

"I had a question and Travis answered back quickly and got my check fast"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-04-28

I was skeptical until the $$ arrived in my PayPal

"Very easy to work with The Whiz Cells. I was trying to figure out what to do with a tablet I no longer use. I found this company, signed up, and got my shipping label. I dropped it off on Monday and got paid on Thursday. Astonishingly easy! Highly recommended!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process