"I received personal, excellent customer service!"
"Customer service takes a long time to get in touch with. I emailed them and it took 4 days to get a response. Most of the items I ordered didn't fit, an one of them which was labeled maternity, clearly was not and was a final sale. They are allowing me to return it though since it was an error on their website. We shall see how long it takes to get my money back from my return since nearly 75% of it didn't work out for me and was too small. Items were in OK condition, definitely more worn looking than I thought they would be. "
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"Very easy, and painless return process for the one item that didn't fit. Super happy with the quality of the clothes too! "
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"The only reason I didn't give 5 stars was because the shipping took 2 and a half weeks. There were only two shipping choices, 2 day for $11.99, or free. I thought the free shipping might take a week, but it was much longer. I'll choose 2 day next time. The clothes we ordered were in good condition, everything except one skirt fit just right."
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"Great experience. Nice shirt and timely shipping. "
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"Great Service. Love every piece of item I have bought."
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"Fast shipping! Great deals!"
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"I love thred up and i love the condition of the clothes. I also love that when i signed up i got a 20$ credit and after that it def made me want to buy more even without the 20$ credit."
“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”
"I ordered a wool blazer to have delivered to my apartment. It said it was delivered, but it never arrived. "
“Thank you for your feedback. Our support team will be happy to work out any shipping issues.”
"The clothes were in terrific, almost new condition and the packaging and delivery was fast and wonderful. So happy with my experience with Thred Up!"
“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”
"We love thredup! The clothes are always looking brand new. "
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"It was ok.....the item I got didn't read as a 'holiday' style blouse, but it really was one. Don't know if I will ever wear it though."
“Thank you for your purchase and feedback. We do offer easy returns if you are needing to sent the top back for a refund. Our support team would be happy to assist you at support@thredup.com”
"I just love the jeans that I bought! Will be returning for more clothing!"
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"Quality clothing for inexpensive prices! Great for a mom to be stocking up on baby gear that will be quickly outgrown!"
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
"All the clothing was in better shape than I expected, and my package arrived super fast! Looking forward to ordering again!"
“Thank you for your purchase and feedback! We look forward to seeing you again soon!”
A rep from ThredUp, Thredup4, has responded:
“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”