"I was pleasantly surprised at the speed in which I received my shipment--but more than that, it was everything that was promised--the quality was excellent and if there was a tiny flaw I could not find it--the shoes were beautiful and I will definitely shop through this site again--I have shared the website with so many of my friends"
"shirt too small, waste of money. not ordering this boy's size AGAIN."
“Thank you for your feedback. We are sorry you received and item that was too small. We are happy to accept returns for any items you ordered you are not happy with. You can initiate the return in your account here: https://www.thredup.com/order_returns/2853398. Please message us at SUPPORT@THREDUP.COM if we can assist you with anything else.”
"Quick and great customer service getting out the cloths. They fit just perfect so great help with the proper sizing on the internet. Thanks I will recommend you to all my friends. "
“Thank you for taking time to post your review. We are happy to hear the service works so well for you, and you received great customer service as well! We look forward to your next order.”
"I discovered thredUP six moths ago and it has changed the way I shop for myself. I am enjoying everything I have purchased. Their return policy is easy. If I am unwise in my selection I can return and not feel gulty.
When I need help or have questions the response time is quick,
I am hooked on thredUP,"
“We are happy you found our site, and we appreciate the feedback. We look forward to you shopping with us again soon!”
"waiting for my next polka dot box"
“We appreciate you posting your review, and we look forward to you receiving your order!”
"Tried a new color and I love it. It's my new favorite top."
“Thank you for taking the time to post your review!”
"Excellent brands at excellent prices!"
“Thank you for your feedback and taking time to post your review!”
"ThredUp has had great customer service so far; I am currently waiting on a refund for much of my order because the clothes didn't fit me, but the returns process was easy and straightforward. "
“Thank you for your feedback!”
"Love it! Keep going back for more. "
“Thank you for your review! We look forward to you shopping with us again! :)”
"I love Thred UP! I look forward to the dotted boxes and the neatly packed items. Returns are simple. I like that I can be giving back money to my children's school with all the merchandise I am purchasing from Thred UP. Can't wait to get my next box! Thanks!!!"
“Thank you for taking the time to review you thredUP experience. We are so happy to hear our services work so well for you. We look forward to you shopping with us again!”
"Easy process to order, package received in reasonable time. Contents were packaged attractively in the shipping container."
“Thank you for your feedback and posting your review! :)”
"I'm a very surprised with the packaging! The clothes smelled clean and wasn't dirty looking at all. I LOVE the free gift! I'm ordering more of the reuseable bags! I will be ordering from ThredUp again! I love, love, love the packaging, I know I've already mentioned that but, I'm blown again! You guys do great with everything! If someone hasn't ordered they need to! If it wasn't for the sign up offer, I wouldn't have tried it. I'm a mom of three (3) and a student, money is right & sometimes you never know what you're going to get, with ThredUp, its what you pay for and them some! Thanks!"
“Thank you for taking the time to review. We are so happy to hear you received great quality items, and even a free gift! We look forward to you shopping and using our service again soon!”
"I bought 3 size 14 jeans for my 11 year old daughter. One pair was way to big( I got them) which is AWESOME! & MY OTHER DAUGHTER GOT A PAIR.
Although the whole order was for my daughter. We all ended up getting up something, without the hassle of returning the items. VERY HAPPY!!!!!!"
“Thank you for your feedback and review or your order experience!”
"The ordering and return process is so easy and makes clothes shopping effortless!"
“Thank you for your feedback. We look forward to you shopping with us again soon! :)”
"The fit was not what I expected. Style is too young for me!"
“Thank you for the feedback. We are happy to accept returns on items you are not happy with. You can initiate the return in your account here: https://www.thredup.com/order_returns”
A rep from ThredUp, Thredup3, has responded:
“Thank you for taking the time to post your review of your thredUP experience. We are so happy the service worked so well for you. We appreciate you sharing the site with others, and we look forward to you shopping again with us soon!”