"It is nice to shop on line and not having to go to the Mall. All the items thus far have been of good quality. Deanna"
"ThredUP always provides me with excellent customer service. No matter what request I've had, even though I wasn't sure they would be willing to honor it, they have been extremely helpful. They make you feel like your satisfaction really matters to them. A lot of retail companies could take a lesson from them. "
“Thank you for taking the time to post your review. We are happy to hear you orders have arrived quickly and you have received quality items every time. We look forward to your next order!”
"Speedy! and Just what we ordered."
“Thank you for taking the time to post your review on your order experience.”
"Everything was smooth and relatively quick. My only wish is that more of my items were accepted but I understand fashion changes."
“Thank you for your feedback on your clean out bag experience, and we appreciate you taking the time to post your review.”
"The clothes arrived as described and in a timely manner with exception of the jeans. They were incredibly long and this was not mentioned in the item description, and I'm going to have to get them hemmed."
“Thank you for your feedback. We also have an option of returning items from an order if you every order items you are not happy with. You can initiate a return in your account here: https://www.thredup.com/order_returns”
"I found everything I ordered to be in fabulous condition and I really enjoyed the packaging of my entire order!"
“Thank you for your review. We are happy to hear that everything you ordered was in great condition and you enjoyed the over all packaging. We look forward to your next order!”
"Overall a good experience for reselling. I was surprised to find that a couple of items were not accepted, but my experience has been mostly positive. I like the recycle/reuse idea."
“Thank you for your feedback. We appreciate you taking the time to post your review on your clean out experience.”
"I am always pleased with ThredUP."
“Thank you for taking the time to post your review!”
"Great company! They took nearly every item in my bag and paid a very fair price. They items I purchased from ThredUp have always been in excellent condition.
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“Thank you for taking the time to post your feedback about your cleaning out experience. We are so happy to hear the service works so well for you and you received a fair payout. We are also glad to here your order was in excellent condition. We look forward to you using both of our services again soon! :)”
"Love thredup! I save lots of money are amazing clothes for both myself and my children. With the money I can save I feel less guilty about buying typically pricey items. The customer service is amazing. Any time I have an issue or question I love that I have a very personal experience with the support team. It is nice not to have to get a robotic response that is generic and without life. Very happy with all my thredup purchases #customerforlife!"
“Thank you for taking the time to post your review! We are very happy to hear our service works so well for you and your children, and you are able to save some money and order great items. We also will pass your feedback about your customer service experience to the whole CS team, for the the shout out! Thank you! We look forward to you shopping with us again soon! :)”
"Love the website. Shipping was fast to my military APO box. My purchased items were exactly as promised. Definitely plan to continue using thred up.
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“Thank you for your feedback. We are very happy to be able to provide shipping to our Military families at APO/FPO addresses. We look forward to your next order! :)”
"I was very pleased with my purchases. Everything was in very good condition. I will definitely order again,
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“Thank you for your feedback, we look forward to your next order! :)”
"Good - received everything as ordered with no complications."
“Thank you for the feedback! We are happy to hear of the smooth transaction. We look forward to your next order.”
"Sizes have always varied greatly from retailer to retailer, so selecting a size from there website that I normally fit resulted in a skirt that was slightly to snug and a blazer that is quite large. "
“Thank you for your feedback on your shopping experience. We also offer returns, as we do not want you to keep anything you are not happy with. You can do this in your account for the first 14 days after delivery: https://www.thredup.com/order_returns. Please message us at SUPPORT@THREDUP.COM, if you have any additional questions about returns.”
"Thred up is the best site for used women and baby clothes eveything is practically new I love refreshing every so often because all day new things are being posted. Very fast shipping, super cute boxes and perfect packaging. Thank you for such a wonderful online shopping experience. And for the great savings!"
“Thank you for taking the time to post your review on your recent order. We look forward to your next order!”
A rep from ThredUp, Thredup3, has responded:
“Thank you for your feedback. We are very happy to hear our online shop works so well for you. We look forward to your next order!”