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Product & services pricing
0.00/5
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0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2015-08-04

"Great experience! Happy to get money for some of my nice clothes."


Rep reply posted 2015-08-04
A rep from ThredUp, Thredup4, has responded:

“Hi Rachel, thank you for the opportunity! We look forward to seeing you again soon!”


Verified
5/5

2015-08-04

"THis has been a great experience for me. I have a place i can send clothes and get some money in return. I can guarentee that what i am buying is in good condition."


Rep reply posted 2015-08-04
A rep from ThredUp, Thredup4, has responded:

“Hi Jackie, thank you for your purchase and the opportunity to sell your items!”


Verified
5/5

2015-08-04

"Of course, I'm going to wish that all of my items were accepted and that I received more money but in reality that's not realistic and not what I was expecting. I sent in a bag full of items (20 items I think) and was expecting them to maybe take a few and maybe get $10 but was hoping for at least $20. They took 11 items, so over half of what I sent in and I received $46.06 and it was easy. They sent me the bag and mailing label, all I had to do was put my clothes in the bag, attach the mailing label, and place it outside my door for the mailman to pick up. Done. If I took these items to Clothes Mentor or Platos Closet, they would of taken maybe one or two items, making maybe $5, and the ones they rejected would still be in my trunk waiting for me to donate. The best part about Thredup is the items they reject are out of my house, they donate them for me. They do give you the option to get them back if you pay shipping but I rather just let them handle the donating. I already recommend this to everyone I know."


Rep reply posted 2015-08-04
A rep from ThredUp, Thredup4, has responded:

“Thank you for your honest and the opportunity to sell your items! We look forward to seeing you again soon.”


Verified
5/5

2015-08-04

"Great deal on a gorgeous bag!"


Rep reply posted 2015-08-04
A rep from ThredUp, Thredup4, has responded:

“Thank you for your purchase and feedback!”


Verified
4/5

2015-08-04

"My experience could have been better if thredUP offered the option to review what items they did not accept before mailing them back. I had selected the mail-back option in case some of my more expensive items had been rejected, but all of those items were accepted. If I had been given the opportunity to review the rejected items first, I would have preferred that they had just been donated and could have kept that extra $12."


Rep reply posted 2015-08-04
A rep from ThredUp, Thredup4, has responded:

“Hi Tracy, thank you for the feedback! We are always looking for ways to improve the shopping experience.”


Verified
5/5

2015-08-04

"Definitely will do it again!"


Rep reply posted 2015-08-04
A rep from ThredUp, Thredup4, has responded:

“Thank you for your feedback! We look forward to seeing you again soon!”


Verified
2/5

2015-08-04

"I admire the idea of recycling used clothing-bravo! Unfortunately you have a very confusing payout policy. Largely disappointed at the amount I received in comparison with how many items sold. May I suggest simpler policies easily understood by the average customer? Either than that, beautiful concept."

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Rep reply posted 2015-08-04
A rep from ThredUp, Thredup4, has responded:

“Thank you for your feedback! We are always looking for ways to improve the shopping and selling experience.”


Verified
5/5

2015-08-04

"Obviously, I'd like to have gotten more money for my items I sold, but outside of that, the experience was great and I used the credit I earned to buy a cute bag I've been wanting! :)"


Rep reply posted 2015-08-04
A rep from ThredUp, Thredup4, has responded:

“Thank you for your feedback and the opportunity to sell your items! We look forward to seeing you again soon.”


Verified
2/5

2015-08-04

"I think it's a great company but for some of the items I know that I am being paid a heck of a lot less than what they are being sold for. I know they have to make money as a company but they could be more generous with some of the items. "


Rep reply posted 2015-08-04
A rep from ThredUp, Thredup4, has responded:

“Hi Catherine, thank you for your feedback. If you have any questions or concerns about the pricing/payout for specific items in your bag please do reach out to support@thredup.com. We are happy to look in to any potential pricing concerns.”


Verified
5/5

2015-08-04

"ThredUp is great! I like the selection and have found some great pieces at a really affordable price. The quality has been great too!"


Rep reply posted 2015-08-04
A rep from ThredUp, Thredup4, has responded:

“Thank you for your purchase and feedback!”


Verified
2/5

2015-08-04

"I do not believe they have knowledgeable people reviewing the clothes inventory. An item from a high-end designer (Moschino) that I thought should have been on consignment was placed in the upfront payout category. I would have preferred to have it sent back to me (and given back the money). But there is no way to claim back something once they have paid for it upfront. The return assurance is only for items to be returned that are not accepted."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2015-08-04
A rep from ThredUp, Thredup4, has responded:

“Thank you for your honest and genuine feedback.”


Verified
5/5

2015-08-04

"Such an easy process and such fun to send in things that didn't work out and get something new for so little money."


Rep reply posted 2015-08-04
A rep from ThredUp, Thredup4, has responded:

“Thank you for your feedback and the opportunity! We look forward to seeing you again soon!”


Verified
5/5

2015-08-04

"What a great service. And service to others looking for a great deal. I like the size of the bag that they send. Load it up and send it off. So easy."


Rep reply posted 2015-08-04
A rep from ThredUp, Thredup3, has responded:

“Thank you for taking the time to post your review and send you feedback. We are happy to hear our clean out program works so well for you. We look forward to you using the service again soon! :)”


Verified
5/5

2015-08-04

"Was very easy to use and I felt that I was given decent prices for the items I was selling. "


Rep reply posted 2015-08-04
A rep from ThredUp, Thredup3, has responded:

“Thank you for your feedback regarding the processing of your bag. We are happy to hear the service works well for you. We look forward to processing more bags for you in the future.”


Verified
5/5

2015-08-04

"It was really great - my clothes arrived fast and they seemed brand new!"


Rep reply posted 2015-08-04
A rep from ThredUp, Thredup3, has responded:

“Thank you for taking the time to post your review!”