"There are some items I am shocked they didn't accept. Never worn, not out of style. I wish there was the option AFTER they select what to keep where you could make the decision to have things returned. Other than that it was an easy, hassle free experience."
"free to send in a bag, timeline in which bag was appraised was accurate compared to quoted time. "
“Thank you for your feedback!”
"Thredup is fantastic! I recommend to all my family and friends. Thredup is very diligent about correspondence,,simply wonderful! Will always use when I have clothing in my closet that needs a new home. Keep up the great work! "
“Thank you for your purchase and feedback!”
"This is just one of many orders that I have placed with thread up, and my experience has been fantastic. Since hearing about them, I have bought clothing for myself and for my kids, and have been pleased every time. The quality of the clothing is excellent, and the shipping is timely. I am addicted!
"
“Thank you for your purchase and feedback!”
"So easy to do and you get a decent cut for the clothes you sell. Did take awhile for them to process my bag though. "
“Hi Laura, thank you for your feedback!”
"thred up is a great service - they make it super easy + zero stress to get rid of those items in your closet you've been holding onto for years without wearing. "
“Hi Rachael, thank you for your feedback!”
"Great selections and great prices, and everything is in like new condition."
“Thank you for your purchase and feedback!”
"It's convenient and I like that you can return items. Better than most resell sites! "
“Thank you for your purchase and feedback!”
"Feel like I probably could have gotten more money at a consignment place but it was just worth it not to have to lug it around."
“Thank you for your feedback!”
"WAY better than expected. Love the packaging!"
“Thank you for your purchase and feedback!”
"I received my order in a very timely manner. The clothing is in very good condition and I feel the prices are extremely reasonable. I will definitely order again. "
“We are so happy to hear your order arrived in a timely manner, clothing was in good conditional and extremely reasonable. We look forward to your next order! :)”
"The items I order from ThredUp are always in the exact condition as described on the website. I've never had to return a thing!"
“Thank you for taking the time to post your review. We are so happy to hear you have received items as described, and you have never had to return an item. We look forward to you ordering again with us soon! :)”
"I am very disappointed in a recent purchase I made the description said excellent condition w/a tiny flaw (minimal fading) and that was not the case. The dress is very faded and the bow is faded and show lots of wear.There were hairs,human and animal on some of the clothing.I was not impressed. I built my order around this dress....so disappointed. I would return it but I refuse to pay an 8++ handling fee for a misrepresentation on behalf of your company first and last order "
“We are sorry to hear you order was not as described. We are happy to cover the return shipping fee if the issues with the items were an issue with our quality standards. Please message at SUPPORT@THREDUP.COM, with the order number and the team will be more than happy to assist you with fixing this for you.”
"Your packaging is excellent and your "product" was exactly as was described in the website. I am thrilled and already looking forward to my next purchase! Cheers, ThredUP!"
“Thank you for the shout out! We are so happy our service works so well for you. Thank you for the feedback on the excellent packaging and that the products and items you received have been as described. We also look forward to you shopping with us again! :)”
"The items I've purchased so far have been exactly as described. I'd swear they were new! I've been recommending the site to ask my friends!"
“Thank you for taking the time to post your review! We are so happy you are sharing you experience with your friends! We look forward to you order with us again soon! :)”
A rep from ThredUp, Thredup4, has responded:
“Thank you for your feedback! If you reach out to support@thredup.com our support team would be happy to provide information on the items not accepted.”