"I'm ok with the payout but I'm finding that your prices on a lot of stuff is just ok... I feel like I can find a lot of it brand new at Nordstrom rack, Old Navy, or Ross for the same price you're selling used stuff for. It's a bit disappointing..."
"Sometimes I feel like they pay you out fairly, and other times it's more arbitrary. More transparency on their pay out would be helpful. I love the store and bought a great pair of shoes. "
“Hi Katie, thank you for your feedback and the opportunity for our business. If you reach out to our support team we would be happy to explain our pricing system in more detail. We do try hard to be as transparent as possible. Please let us know if there is anything that we can do to improve your future selling experiences.”
"I was so thrilled that Thred Up took any of the clothes that I sent and just as happy for them to recycle what they couldn't. "
“Hi Jenny, thank you for your feedback and the opportunity to sell your items!”
" As a buyer very happy especially with the free return service via the thred up app. Have retrned a large amount of items due to sizing and quality issues.
As a seller not happy about the recent price changes. I returned only 10% on a recent bag I sent in. Im unlikely to consign again due to this."
“Thank you for your feedback! If an item arrives not as described we appreciate when our members do let us know so that we can help prevent it from happening again. As for the pricing and acceptance changes, if you reach out to support@thredup.com our support team would be happy to provide information that may help your future selling experiences.”
"Love thredup, everything is convenient and fast! Recommend this site to anyone wanting to resell or buy!"
“Thank you for your feedback and the opportunity for your business!”
"Everything I have ordered from them has been shipped quickly, arrived safely and was as I expected."
“Thank you for your purchase and feedback!”
"Fair selling prices and policies."
“Thank you for your purchase and feedback!”
"The Tumi bag was obviously from a smoking household. I'm going to have to air it out or treat it before I can use it.
I like the shirt a lot."
“Hi Sandy, thank you for your feedback. If there is an odor problem with your handbag please do reach out to our support team at support@thredup.com. We do our best to accept items that do not have an offensive odor and are happy to make it right if you receive something that falls below our strict quality standards.”
"They lowered the payback amount from the last times I have used them which makes me want to look elsewhere to sell my clothes. "
“Thank you for your feedback and the opportunity to sell your items. If you have questions about how much an item may earn, our support team would be happy to assist you. support@thredup.com”
"Service was easy and efficient. Took a longer time to sort thru my clothes, kid and women's. A bit surprised they didn't take some boutique women's clothes...but well known brands were taken. Quick getting my discarded items back. The speed of sorting my bags was the only area I would suggest improvement. I've been very happy with customer service and will continue to use this service to clean my closets."
“Thank you for your feedback and the opportunity to sell your items!”
"I was surprised that one item I sent was bought so quickly."
“Thank you for the feedback and the opportunity to sell your items!”
"Not sure which order you're referring to, but I'm extremely satisfied with everything that I've received. Beautiful items
for sure!"
“Thank you for your purchase and feedback!”
"Was quick and easy. They were so kind."
“Thank you for your purchase and feedback!”
"I submitted a significant amount of good clothing. it was originally priced at over $200, and i received a mere $32. That seems just a bit aggressive."
“Thank you for your feedback. If you have any questions regarding the pricing of your items our support team would be happy to address any questions or concerns. support@thredup.com”
"I have purchased from ThredUP many times, and I have had a positive experience each time. Returns are easy, too."
“Thank you for the shout out! We look forward to you shopping with us again soon! :)”
A rep from ThredUp, Thredup4, has responded:
“Thank you for your feedback!”