"The picture of the purse I bought wasn't anything like what I received The purse was very worn and looks dirty!"
"Areas for Improvement:
Would appreciate better filtering capabilities when searching for items. (For example, the ability to search specifically for size XXL, or dresses by material like silk.) Would also like to get more low-price, larger purses into the product pool. Furthermore, the product descriptions are somewhat lacking. It would be very helpful for a color to be noted where the photo doesn't clearly show if something is, for example, black or grey. It's also often hard to tell from a photo if an items is sheer or not. Also, the material is frequently not listed. Lastly, the measurements are often inaccurate - I have received items that were listed to have certain dimensions and measured them to be quite objectively different on several occasions. Oh, and I would love to see even more plus-size clothing items for women.
Positives:
I am a big fan of ThredUp, to be honest. The customer service, packaging, variety of products, prices, returns process, and quality of products are all generally very good. It's super nice to be able to shop from home but not feel like you're breaking the bank, or like you can't exchange items if something doesn't fit. The environmental friendliness factor is also great. I use ThredUp all the time and have gotten tons of compliments."
“Thank you for taking the time to post your review and to send your feedback and suggestions. The team is always working on ways to improve our customers shopping experience and we appreciate knowing what our customers would like to see on the site. We do receive and process new items daily and the hope you will always find the items and sizes you need.
Also we appreciate the shout out to our processes and teams. We do strive to provide the best customer service, selling and shopping experiences possible. We look forward to you shopping with us and using our service again soon! :)”
"Keep offering quality items like my Anne T. Blazer! I will continue to shop with Thredup. Sweaters r nice too."
“We are happy to hear you have received quality items. We look forward to shopping with us again. :)”
"Clothes looked brand new!"
“Thank you for your purchase and feedback!”
"Great product-I was surprised what great condition the shoes were in. Great price and fast shipping"
“Thank you for your purchase and feedback!”
"I really like the idea of recycled clothing. I like paying a fraction of what the retail price was originally. It allows me to buy more clothing and try styles I would not normally invest in at full price. "
“Thank you for your purchase and feedback!”
"The purse I saw in ThredUP , was advertised and described so well that I got even more than I expected! I love my new purse!"
“Thank you for your purchase and feedback!”
"The clothing, shoes and handbag were in excellent condition. They were high quality items at great prices. I would definitely shop this site again and have already recommended it to several people."
“Thank you for your purchase and feedback!”
"Wow!!! So impressed with ThredUP. I ordered 5 pairs of shorts all good designer names, a Sax 5th Ave. Tank and a pair of Coach flats. The entire order was so affordably priced at 75$ including shipping. The beautiful turquoise polka-dot box arrived in just a couple of days delivery time and it was packaged exquisitely. The items were folded and wrapped in matching tissue paper. Several of my items were still with the new tags in place. I could not be happier with my order. The quality of the used items is superior and the packaging and shipping were delightful and super fast. My highest recommendation for ThredUP. I am definately going to be a repeat customer!"
“Thank you for your purchase and feedback!”
"Excellent! Good stuff that got here fast!"
“Thank you for your purchase and feedback!”
" I am so happy that I found you. I am so glad to just relax and shop and your turn around time is the best! All the items you offer are good quality and I just enjoy getting a good deal on great clothing I like.... You guys are my new best friends!!"
“Thank you for your purchase and feedback!”
"always enjoy purchases from Thred up. "
“Thank you for your purchase and feedback!”
"I have not received my order. I was old that my order would ship within 3-8 business days, and it has been 10. I contacted Thredup, and they have. It done anything to resolve this issue. I am extreamly disappointed and had to purchase another dress to wear to the wedding I am attending. I "
“Thank you for your feedback. It does look as though the order shipped out promptly and one of our team members is looking in to why the delivery has been delayed.”
"Great all around! Clothes are in good condition and current styles!"
“Thank you for your purchase and feedback!”
"I ordered a Columbia jacket in a size 18/20 womens, received it in an 18/20 youth"
“Hello. I'm sorry to hear about that! All of our items are guaranteed to be as described. If you reach out to our support team at support@thredup.com we would be happy to facilitate a return.”
A rep from ThredUp, Thredup3, has responded:
“We are sorry to hear the handbag you ordered was not as described and did not meet our quality standards. Please message the team at SUPPORT@THREDUP.COM, with the order number so we can assist you and look into this issue further for you. Thanks!”